Overview
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
Right parts, delivered on time, fair price, easy to order and easy to check on your order. Will order again
Best prices and in-stock inventory on OEM parts anywhere! Absolutely stellar customer service with attention to detail hands down!
Hi Mark,
We are delighted to hear that you can find the parts you need on our site for a good price. We try to make it as easy and affordable as possible to get you back on your boat and to doing what you enjoy most. We look forward to your next order!
I bought an oem Honda propeller - perfect product, good price, fast delivery to other side of the earth. Thank you.
Hi Ari,
Thanks for your kind review. I am glad to hear that you are happy with the Honda propeller and the service you received at Boats.net. We look forward to seeing you again soon.
I did order several parts for an older suzuki outboard engine. Thanks to boats.net - every thing was fine!
Hi Armin,
Thank you for your amazing feedback, We appreciate the time taken to leave us a review. We try to keep our website customer friendly and easy for customers to find the parts they need to get them back and running. It doesn't matter whether it's an older part or a newer part from Yamaha to Suzuki to Kawasaki we've got it. We look forward to seeing you order from us soon.
Accessible website was easy to navigate. Had everything I needed and my order arrived quickly. A great do-to resource.
Hi Joe,
We are glad to hear that your experience with us was easy and fast. This is the level of service our customers can expect from us. We have thousands of parts in stock all the time and are ready for every order. No matter how old the boat is or how small the part. Boats.net is easy, fast, and efficient, and we look forward to your next order.
Havent had an issue with anything i have purchased or couldnt find a part for. Great illustrations to identify everything you need.
Hi KC,
We are really happy to hear you had a great experience with us. Our goal is to get you up and running whether you need genuine parts, a new propeller, aftermarket accessories, or just an exploded parts diagram to help you get your motor back together again. We try to balance great prices with great selection and fast shipping. We hope to see you order from us again soon.
Fast, accurate description, good buy. I've also ordered parts in the past and never had a problem with any of them not fitting or working properly.
Thank you for sharing your wonderful review, Donald. We look forward to your continued support.
We've used boats.net numerous times especially for Honda generator parts and have always been pleased.
Hi Shelley,
Thanks for the wonderful review. We realize how much you value quick shipping and a large selection of parts for your boat and we are glad we could get you back in the water quickly. We look forward to your next order.
Easy ordering, great price, and part arrived earlier than expected. I have ordered again since then. Thank you
Hi Stephen,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best. We look forward to seeing you order from us again soon.
Great inventory for older motor parts. Shipped when they said it would ship. Prices are very competitive.
We appreciate your 5 star review Kenneth!
Just purchased my second Suzuki outboard from Boats.net. Great price, very simple and fast shipping. A+
Hi Bob,
Thanks for leaving a review, we really appreciate it. We care about our customers and our amazing customer service team make Boats.net the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
Prompt, courteous and good advice! Quick response to inquiry. Immediate shipping. Will definitely use boats.net again.
I have had nothing but great experiences with this business. Parts are easy to order, correct fitment, fast shipping and excellent customer service.
Hi Mac,
Thank you for your great review! We pride ourselves in trying to offer the best customer service for our customers daily. We are here for you 24/7 no matter what part you need. We look forward to working with you in the future!
Great tools to identify part numbers for outboard engines. Fast shipping. Excellent experience. Will use again.
Hi P F,
We are so happy to hear that you had a positive experience with Boats.net. We try our best to make ordering a breeze. You shouldn’t have to work hard to find your part, and you shouldn’t have to wait long either. We appreciate your kind review, and we look forward to your next order.
Don't waste your time ordering from these people. I'll be taking my pocket book elsewhere. Customer service is a joke when calling.
Hi Donald,
I just sent you a private message. Can you tell me more about your situation? I'd like to help you. When ordering OEM parts a delay in shipping can sometimes happen if the manufacturer does not have the part requested in stock. We sell over 95 MILLION Genuine parts for thousands of year/make/model combinations on Boats.net, but we can only stock about 300,000 unique products in our warehouse facilities. When you see IN STOCK under a part on our website, that is how you know we have that part in our warehouse and it is ready to ship immediately. When you see "ships in 1-2 days" on our website, that means you have selected one of the 95 million parts we need to order on your behalf from an original manufacturer. Unfortunately, there is not currently a live stock feed in place for us to know in real-time what parts are available in stock from the manufacturer, and which are back ordered. Based on the information we are given from the manufacturer, we offer our best assumption for fulfillment time (1-2 days or 3-4 days); this assumption is true 99% of the time, but 1% of the time the manufacturer will find the part not in stock and a delay may occur.
It may be that you ordered a part with a 1-2 day ship estimation that ended up unexpectedly being on backorder from the manufacturer. If this is the case, we are sorry for the delay (we hate this, too).
Thank you for your review, Donald, and we're sorry this order didn't turn out the best for you. We are doing our best to come up with a new and improved way to set appropriate expectations for part delivery and we hope you will give us another chance.
Best,
Chelsea B.
Boats.net Customer Care
Needed parts came quickly and they were right the first time good job will order from you again thanks
Hi Lou,
We really appreciate the kind review! We are glad to hear that your experience with us was easy and quick. We try to deliver parts in a timely fashion so you can get back riding and doing what you enjoy most. We look forward to your next order!
Most people can't afford the prices charged my marine professionals. However, there is an alternative. It's called Boat.net. Thanks T. Duke
Hi Terry,
We are glad you took the time to leave a review. We appreciate your feedback and we are really happy to hear your experience with Boats.net was exactly what you were hoping for. We try to find the balance between affordable prices and high-quality parts and we are proud to offer fast free shipping and great deals to all of our customers. We hope to see you order from us again soon!
Boats.net is the best in providing excellent customer service. Friendly staff ready to help their customers get what they need.
We are happy that our support team has been so helpful. Do not hesitate to reach out if you have any questions with future orders and thank you for sharing your review.
The customer service is great.If you ever have to call in for a tech they are very knowledgeable and helpful!
Thanks for putting in a good word for our customer service team. They're always ready to help with your questions!
I have a very small marine repair shop. We use you for 80% of parts orders. Everything ships out in reasonable time frame, well packed.
Hi Toby,
We are proud to be your main OEM part supplier. We love helping small businesses, and we are thrilled to be working with you. We hope you have a great day and we hope to see you around the shop soon!
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- Albany, GA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your review David. We hope you continue to use Boats.net for your OEM part needs.