About the Business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
Have been ordering water separator filters for my Yamaha 115hp outboard for years. The ordering process is simple and I have received all my orders in just a few days with no problems. Completely satisfied year after year.
Have been satisfied in the past except for one time a few years ago but it happened again. This UPS Mail Innovations Expedited is for the birds. Added 3 days at least by starting off with UPS and than the pkg. Gets handed off to USPS. Maybe your shipping cost is lower but you lost a customer who ordered boat/motor parts often. Ten days without my boat cost me money.So long...
Don Brodeur, Milford, ct.
Hi Don,
We understand your frustration and we don't want to lose you as a customer. This is a difficult time for online retailers due to the restrictions and regulations that make everything take longer than usual. We appreciate your continued patience and we hope that as things return to normal you will give us another opportunity to regain your trust and confidence.
Ordered OEM parts for my Bravo III outdrive on Monday morning 8/3. Paid extra to have the shipment expedited so I might be able to use the boat this weekend. No where on the parts lookup did it say "PART NOT AVAILABLE"
2 days later I get an email stating "part not available until 8/17. If I would have known this I would have gone somewhere else. Can't get anybody on the phone so I left a message. You only have 1 chance to make a first impression! Done!
Update 8/9: The customer's order has been cancelled and he has been refunded.
Get OEM spare parts faster through you than from a Finnish importer. The price is less than half our prices. I have been very pleased with your services.
Hi Petri,
Thank you so much for the kind words. We work hard to provide our customers with top-notch boat parts and accessories and we are glad we have helped you make your boat the best it can be. We look forward to doing business with you again soon!
My husband ordered a prop on 7/14. Item was "in stock" yet on 7/16 receive email stating part delayed by manufacturer with "back ordered - no current ETA". My husband said cancel the order if they can't give you an ETA then cancel. So same day I sent an email to cancel order. In turn I get no-response email stating that "due to COVID answering email could take 8-10 days. 10 days have past and no email response. Instead we receive the part on 7/27 which is too late. I'm now current on hold with them and my position in place is 166 with an estimated hold time of 45 minutes. They say they will give me a call back and I won't lose my place in line, however when I picked this option they asked for no phone number, nothing and said you'll get a call back before end of business day" and hung up. Every now and then it sounds like someone is pressing buttons on the phone. At this point I cannot recommend this company due to their customer service, or lack thereof.
Hi Deborah,
We understand your frustration, we are sorry that we didn't come through with the level of customer service you expect from us. While this is a difficult time and we are maintaining social distancing and reduced staffing there is no excuse for poor customer service. We just sent you a private message so we can get your order number and see what we can do to help.
Bought parts and box came in with parts missing, after long drawn out delays of email responses still haven't received all my parts. Very discouraging company to deal with. All parts should have been included when I purchased the set. See photo. Still missing parts?
Hi James,
We understand your frustration and we want to apologize for the mistake. We sent you a private message so we can coordinate the shipment of the missing part.
Friendly, well informed and a pleasure to deal with. This is a 5 star company. I was having trouble finding an impeller for my late model outboard and the rep took the time to address my parts needs. It wasn't an easy find, but he did it. Thank you.
Hi Tony,
Thank you so much for sharing your experience with Boats.net. We want every experience to be “five stars”! The team will be thrilled to hear your feedback!
Ordered a pump for my Mercury Monday morning, paid for expedited shipping, here it is Thursday and the order is still in processing, hasn't left the warehouse. Tried to call customer service "I'm number 28 in the que with a wait time of 30 min". This is the second time with these people, never again.
Hi Herb,
We are sorry to hear that it is taking so long for your order to arrive. We know you want your parts quick and our team is working hard to deliver them to you. We appreciate your patience and if you have any other questions feel free to contact us at Loyalty@boats.net and we will respond shortly.
Ordered a OEM wind shield for my Yamaha jet boat, part arrived sooner than promised. First time i ordered from your company. I will be ordering from you again. Thanks
Hi Arthur,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On-time, affordable, authentic OEM parts for your Yamaha are what you should expect from Partzilla in the future. We look forward to your next order!
We have used Boats.net for several years, prices we receive at a discount are excellent. The website is easy to manage. I have always had fast response time. I notice some of the reviews from this month about service and delivery, they need to understand due to coronavirus everything is delayed from the manufacture to the freight companies. And most companies are working at half staff. Always had excellent service.
Hi Angela,
We appreciate your understanding and patience and it means a lot to our hardworking team that you took the time to leave a review. We look forward to your next order.
I have ordered several parts here and the delivery is fast. They are quality parts at the best price I have found. They are my go-to place for boat parts.
Hi Adam,
Thanks so much for the great review! We try to find the balance between affordable prices and high-quality parts, and we are glad to hear that everything went great with your order. We look forward to your next order!
I've been ordering with boat parts for a few years and the site is easy to manage and the parts come in a timely manner
Hi Martin,
Thanks for leaving us such a positive review! We appreciate our customers and are always trying to provide the very best service possible. We hope you will order from us again.
Boats.net are the best service for me and my boats Parts and all I need For them
Thanks for all you services
Hi Celestino,
If there's an OEM part that you need for your vehicle, we've got it. We are glad your experience with us was everything you were hoping for and we look forward to your next order!
Most people can't afford the prices charged my marine professionals. However, there is an alternative. It's called Boat.net. Thanks T. Duke
Hi Terry,
We are glad you took the time to leave a review. We appreciate your feedback and we are really happy to hear your experience with Boats.net was exactly what you were hoping for. We try to find the balance between affordable prices and high-quality parts and we are proud to offer fast free shipping and great deals to all of our customers. We hope to see you order from us again soon!
I received my Honda Mower Battery from Boats.net in great time. It has been a reliable battery since I installed it. Thanks for the great service!
Hi Joanne,
We are glad to hear that the battery is working well for your Honda mower. Thank you for leaving such a wonderful review. We hope to see you order from us again soon.
Ordered carb. Repair kit, on my 2005 Yamaha 25 2 cycle. Recieved kit quickly, in the mail. Accurate description of parts in kit, led to a rapid repair of both carbs. Same quick, accurate order was made last year on a water pump housing and impeller. I will continue to use Boats.net, for my engine parts and other accessories. TR
Hi Terry,
Whether you are in need of a quick fix or working on a restoration project we are here to handle any of your OEM boat parts needs. Thanks for leaving a review, we look forward to your next order.
Great experience, easy to find what I needed., arrived as ordered. With a quick ship so I could make the repairs quickly and get back on the water
Hi Adam,
We're glad to hear we could get your parts to you quickly so that you could get back to doing what you love! We look forward to working with you in the future!
For the past year I have working on my pontoon boat and ordered numerous parts from boats. Net. Each time they had the correct parts and shipped the same if not the very next day. I'm am very happy and will use them for all of my orders.
Sincerely EdDavies
Hi Edward,
Thank you for your business and kind review, we really appreciate it. We are glad we can make it easy, fast, and affordable for you to get back to what you love! We look forward to your next order.
Needed to rebuild a carburetor on a 30+ year old motor and they had it to me in three days cheaper than the other suppliers.
Hi Rusty,
Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!
I needed parts to replace a blocked fuel filter, a faulty thermostat and a worn water pump impeller on a 10 year old 5 HP Honda outboard motor. I rapidly found all the necessary parts on the diagrams on the website. Ordering was straight forward and everything got here in a few days.
The process was easy and the responsiveness from Boats.net was excellent.
Hi S E,
Thanks for the kind review. We know how important good communication is and we are glad you noticed our efforts. We look forward to your next order.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
We are glad to hear we came through with the parts you needed for your Yamaha 115hp. We appreciate you taking the time to leave a review and we look forward to your next order.