My husband ordered a prop on 7/14. Item was "in stock" yet on 7/16 receive email stating part delayed by manufacturer with "back ordered - no current ETA". My husband said cancel the order if they can't give you an ETA then cancel. So same day I sent an email to cancel order. In turn I get no-response email stating that "due to COVID answering email could take 8-10 days. 10 days have past and no email response. Instead we receive the part on 7/27 which is too late. I'm now current on hold with them and my position in place is 166 with an estimated hold time of 45 minutes. They say they will give me a call back and I won't lose my place in line, however when I picked this option they asked for no phone number, nothing and said you'll get a call back before end of business day" and hung up. Every now and then it sounds like someone is pressing buttons on the phone. At this point I cannot recommend this company due to their customer service, or lack thereof.
Hi Deborah,
We understand your frustration, we are sorry that we didn't come through with the level of customer service you expect from us. While this is a difficult time and we are maintaining social distancing and reduced staffing there is no excuse for poor customer service. We just sent you a private message so we can get your order number and see what we can do to help.