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Boats.net

Overview

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
186
value
98
shipping
99
returns
44
quality
85
This company responds to reviews on average within 4 days
How would you rate Boats.net?
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Missouri
1 review
0 helpful votes
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SUPER FAST SHIPPING!
June 18, 2025

I paid for standard shipping and I received it faster than higher priority shipping I ordered the same day from a different company. Good price for the item ordered. OEM quality.

Date of experience: June 13, 2025
Virginia
1 review
0 helpful votes
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Accurate OEM Parts
June 8, 2025

They have a great part selection and it was easy to find exactly what I was looking for and they were very helpful when I called to get some clarity on which part was right for my motor.

Date of experience: June 8, 2025
Washington
1 review
0 helpful votes
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Unlikely source for my needs
June 18, 2025

Searching for parts for my karting Honda motor and came across this site. Karting sites didn't have available parts but this site did at better overall price + shipping. Definitely recommend

Date of experience: June 18, 2025
Kentucky
1 review
0 helpful votes
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Happy
May 31, 2025

I am very happy with your vast inventory of part, easy-to-use ordering solutions and quick delivery of my order. I now know where to go to get my parts from now on.

Date of experience: May 31, 2025
Pennsylvania
1 review
0 helpful votes
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Boat parts
July 9, 2025

They had what I was looking for and I received it promptly but found my problem with my boat was not the part I ordered

Date of experience: July 9, 2025
California
1 review
0 helpful votes
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Plastic fasteners
July 16, 2024

All was fine. Biggest issue I have is that you ship something weighing less than 2 ounces, costing about $5, and you charge you me $8+ for shipping...no expediting, just UPS who dropped it with USPS. Pretty crappy.

Date of experience: July 16, 2024
Florida
1 review
2 helpful votes
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I've purchased quite a few parts from them over the years. The site is pretty easy to navigate but they can be painfully slow to ship and don't have many of the items in stock. Often times once you place the order, you'll get updates stating the arrival of the item they don't have keeps getting pushed back. Not really what you want to hear when you want to get the repair done so you can get back on the water. If you email customer service about it, their response is usually not filled with care or concern. Next time I think I'll look elsewhere.

Date of experience: August 26, 2022
Missouri
1 review
0 helpful votes
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Battery Straps
July 14, 2025

Ordered what I thought was a pair of battery straps with the description "strap battery 2" but I only received 1 strap. I needed 2 to hold the battery securely. When I contacted company, they said I needed to order and pay for another one if I wanted 2.

Date of experience: July 14, 2025
Oregon
1 review
0 helpful votes
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Yamaha Trim motor
July 3, 2025

I ordered a trim motor for a 2018 Yamaha f90Lb. I gave them all of the motor information but received the wrong part. The return process was easy. Upon calling and talking with a sales rep they told me the part was obselete which isn't correct because I just purchased from another source.

Date of experience: June 30, 2025
Partzilla - Boatsnet S. Boats.net Rep
4 days ago

Thank you for your feedback. We’re sorry to hear that the part you received did not fit your application and appreciate you taking the time to speak with our team.

The part you originally ordered has been superseded by the manufacturer with a new part number. Unfortunately, while the updated part is intended as a direct replacement, it does not fit all earlier applications—in this case, due to a change in shaft length. As a result, we promptly provided a prepaid return label so the part could be returned at no cost to you.

We understand how frustrating this experience can be and apologize if the information provided during your call was unclear. Please know that we rely on manufacturer data, and part supersessions are outside of our control.

We value your business and are always working to improve our customer service and support.

New Jersey
1 review
0 helpful votes
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Shipment
June 28, 2025

I ordered two items separately. One item was purchased with expedited delivery and the other with normal delivery. I'm still waiting on the item with expedited delivery.

Date of experience: June 28, 2025
Partzilla - Boatsnet S. Boats.net Rep
4 days ago

Thank you for your review. We understand how important timely delivery is and appreciate the opportunity to clarify the status of your orders.

The first order, for which Standard Shipping was selected at checkout, was shipped the same business day on June 23rd and delivered on June 27th via USPS (Tracking: 9434650899561004010185).

The second order, placed with Expedited Shipping, includes a part that was not in stock at the time of purchase. As noted during checkout, some items may require additional time to arrive from the manufacturer. We’ve provided status updates via email on June 24th, 25th, and 27th, and as of now, the estimated arrival date for the part from Yamaha is July 14,2025. Once it arrives, your order will be promptly shipped using Expedited Shipping.

We value your business and are committed to keeping you updated throughout the process. If you have any further questions, please don’t hesitate to reach out.

New York
1 review
0 helpful votes
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Part not shipped
June 25, 2025

I placed my order 6 days ago and the status is "preparing order" for the last 5 days. My last order was shipped the day after it was ordered.

Date of experience: June 25, 2025
Partzilla - Boatsnet S. Boats.net Rep
4 days ago

Thank you for your feedback. According to our records, your order was placed and shipped on June 19th via USPS, with tracking number 9434650899563009210225. The shipping method selected at checkout was Standard Shipping, which typically takes 4–6 business days. We’re glad to see your order was delivered on June 23rd—just two business days later, well within the expected timeframe.

If you have any questions or need further assistance, we’re always happy to help.

Texas
1 review
0 helpful votes
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TERRIBLE - NEVER AGAIN
June 21, 2025

This was the 2nd time we paid for 2 day shipping only to have it take 12 days. They didn't even ship item for 8 days! It was still in processing status.

Date of experience: June 9, 2025
Partzilla - Boatsnet S. Boats.net Rep
4 days ago

Thank you for your review. We appreciate your business and would like to clarify the details of your recent orders.

Your first order was placed on June 9th and shipped the same business day via our expedited 1–3 business day service. It was delivered on June 12th, which was the third business day—within the expected delivery window.

Your second order involved items that were out of stock at the time of purchase. As noted at checkout, those parts were ordered from the manufacturer. Once available, the order shipped on June 16th and was delivered on June 19th, again within the 1–3 business day timeframe for expedited shipping.

We strive to provide transparent communication and timely deliveries, and we’re always happy to assist with any questions regarding your order status or shipping timelines.

New York
1 review
0 helpful votes
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Sent me the wrong part
June 2, 2025

After giving my haul number for an ignition for my boat, I was sent the wrong one. And gave up on fixing my boat, witch lead me sending it to a shop to get fixed... $260 later my boat is fixed.

Date of experience: June 2, 2025
Partzilla - Boatsnet S. Boats.net Rep
4 days ago

We sincerely apologize for the inconvenience caused by receiving an incorrect part. After reviewing our records, we were unable to find any prior communication regarding this issue. However, we are more than happy to assist you. Please reach out to us directly so we can issue a return authorization along with a prepaid return shipping label. We appreciate your understanding and look forward to resolving this promptly.

Florida
1 review
0 helpful votes
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How to Lose a Customer
May 9, 2025

I purchased the same part twice, the first time the money was deducted from my account and I did not receive any purchase number, the second time I received the account number but did not receive the parts. I contacted Boots Net and they said that the parts were sent, but I did not receive them. Unfortunately I am at a loss, not to mention the problem I had with the customer.

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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Quick and easy no nonsense
May 25, 2025

Order was at my door in no time using the expedited shipping very happy with the service and the prices are very fair wouldn't recommend another website for your outboard parts this was top notch!

Date of experience: May 25, 2025
New York
1 review
0 helpful votes
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Excellent turnaround time & great website
June 5, 2025

As in the past, I went on; ine to the Boats.net website, quickly found the parts I needed for my Susuki outboard, placed the order, and it was shipped the next day.

Date of experience: June 5, 2025
Tennessee
1 review
0 helpful votes
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Part was too short.
May 28, 2025

Part was 5/8" shorter than the original, which had a broken fitting. Took off the broken end, replaced it with one of the good ends from the new part and it works. Not sure why it was wrong size.

Date of experience: May 28, 2025
Arizona
1 review
0 helpful votes
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Easy checkout, fast shipping
May 5, 2025

I needed a part for my boat motor. I googled the part and this was one of the sites that came up as having it. I clicked on the link, found the part and checked out. I received the part 4 days later. Super easy process.

Date of experience: April 29, 2025
Virginia
4 reviews
0 helpful votes
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Great experience!
April 30, 2025

I'm a frequent costumer from this company because it's always easy to purchase on the platform, costumer service is great, friendly and attentive associates, easy to do returns, great prices and good shipping time.

Date of experience: April 30, 2025
Florida
1 review
0 helpful votes
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Great service, easy order, fast shipping
June 29, 2025

Found not so common key to resolve my issue. Great service, easy to order, and fast shipping

Date of experience: June 29, 2025