BoatHouse

Should've read reviews before I ordered. Bought 3 items. 2 were sent. Fully charged for all 3 items. Two weeks later, $70 pants I've paid for have not been shipped and no response to 4 emails sent. Will never shop here again. Will be contacting credit card for refund.

These Muppets shipped one item.out of the 2 I ordered. I reviewed the one item and the other item was left with no tracking number or updates for 10 days. After a week of trying to contact them I finally got thru on live chat just for them to tell me there was an inventory error and they don't have the item.i ordered. Yet the item is still listed on their site. Boathouse has non existent customer service and.cant even update their inventory. Do not shop here

Terrible customer service. I placed an order online and they only sent 1 of my 2 items. It's been 2 weeks since my "2-5 day" delivery. And I've written them 4 times asking for my refund. Not one response from them. I'd have preferred my order, than the refund. But at this point I want my money back. I will never buy from them again. Super scam

I am beyond annoyed and want to warn people not to purchase anything from the bs company. They promise and say that they have the fastest shipping in Canada 2-5 business days but than neglect to send you all your items. I spent $150 for 3 items and only received one of them.
I have been trying to get in contact with them since May 2nd and no one has responded
The company uses false advertising on their online orders and it's bs on what is promised.

Horrible customer service. No response to emails.
3 weeks and no sign of my order, Boathouse states they have to submit a claim with the carrier for investigation and wait on results before they can do anything with my order.

Request Nicholas if you can! He made the experience so much more fun and was incredibly knowledgeable and passionate about the food and his job. Excellent recommendations! Lobster roll and coconut mojito - do it!

Boathouse has been BY FAR the worst experience i've had to deal with when it comes to online shopping. Not only that but if you look at their items, there's not a single item that is rated below 5 stars. They purposely don't approve subpar reviews.

I bought boots in an order in November, and somehow a shacket was also ordered. I did not realize I had been charged until I got an email 3 weeks after the boots came in, saying it was on its way. It was a clearance item, cost over $100. I emailed to ask them to cancel it and got multiple automated emails back but nothing helpful. I went to the local store, they couldnt help becuse it was a clearance item. I contacted someone through customer service number and they started communicating with me via email, then completely stopped. Called them after waiting a week again, another worker continued where we left off. She agreed to a refund. Two weeks after it was provided, I get an email saying they refunded me $45! It was over 100 spent! I will NEVER shop with them again and I'm letting others know. VERY UNHAPPY.

Worst customer service and shipping. It's obvious they have few employees and are more interested in the money in their pocket then customer satisfaction. I placed an order online on December 5th and according to the website it 2-5 business for shipping. It's December 18 and according to the cs agent I just spoke to I will not have it before Christmas because they are still working on November orders.

I ordered 4 things almost 2 weeks ago and I received 2 things the next day only to have zero tracking information sent to me on the last two items. I emailed the company and no response. I finally got on an online chat only for them to tell me they are over two weeks behind on pulling orders. Explained that I needed these items for a vacation and I thought giving them a month was plenty of time but now looks as thought I won't get the stuff in time. The online chat was with "Robyn" and she nonchalantly told me too bad and there is nothing they can do. Clearly they have one very ineffective workers pulling every order that comes across the system and Boathouse could care less whether they taje care of their customers. Absolutely brutal in my opinion.

I was in the CrossIron Mills mall in Calgary today and went to the boathouse to look at some clothing that they had in their store. I found some underwear that I was looking for and went to the cashier to cash out. After a lengthy line I got to the cashier and she cashed me out and then I noticed that I had the wrong size. She didn't know what to do so she went and asked the manager he got upset said no returns and told me to get out of the store or he would call security. Found this to be very tasteful and very rude on the managers part. If he is that stressed out, he should not be in that position.

Worst company and service ever!
2items out of 3 received one item missing they indicate all 3 were shipped!.only 2 items were received and were sent back and it s been over 6 weeks and still no reinbursment even after sending emails and calling them. They just don t care and ignore you! Terrible service.

The customer service here at Boathouse is volatile. I purchased a pair of boots on sale that claimed to be a size 9 as advertised and when I received them I can 100% say they absolutely are not a size 9 more like a 7! They asked me to measure the boot and send pictures which is difficult because they are combat boots so the bottom rubber compared to what is inside the boot is different because obviously the rubber is bigger. Alyssa who I spoke to on the phone answered with a very rude demeanor and concluded the call in a sarcastic rude tone saying she was looking forward to helping me but I knew it was said in sarcasm because the tone vs what was said was completely different. Moral of the story they sold me a defective product that they refused to refund me and had a disgusting attitude doing it. They are everything crappy merchandise and customer service is made of. Spend your money elsewhere.

Visited the Boathouse on 11-12-21. Lousy experience! Manager was polite and appoligazed for their LOUSY ordering process. Obviously the senior management at the Boathouse restaurant doesn't understand why people come out to a nice restaurant! It's not just for food customers can get that at a McDonalds or any other fast food or carryout. Customers come for a pleasurable dining experience. Requiring customers to try and order a meal on your phone is absurb! And if that is not enough, they automatically charge a 20% gratuity! I routinely give a 20% tip IF I get great service. I will never go back. The restaurant was only 1/3 full at 6:00 at night, I can see why. Wake up Boathouse people expect SERVICE at a nice restaurant NOT self service.

We ordered summer clothes for my teenage son months ago and have had no update, no response to our emails and phone calls and no clothes. "Fastest Shipping in Canada?" You'd better remove that claim from your site, it is false advertising. Caveat Emptor! Worst company ever. Never again!

I ordered some skates from Boathouse during the pandemic to keep me sane... it took them 3 weeks of me badgering them to tell me they oversold. Kinda funny... I look on ebay and there are size 7,8 and 9 in the same styles Boathouse sold...

It is super shady behaviour to take advantage of people in need during this pandemic.

Boathouse. You need to put measures in place to stop selfish staff who benefit off of customers during the pandemic. Shame on you.

Worst communication skills ever! They don't answer emails. All I want to know is when I can expect delivery! Never will I order anything from Boathiuse again!