Dwight N.

Visited the Boathouse on 11-12-21. Lousy experience! Manager was polite and appoligazed for their LOUSY ordering process. Obviously the senior management at the Boathouse restaurant doesn't understand why people come out to a nice restaurant! It's not just for food customers can get that at a McDonalds or any other fast food or carryout. Customers come for a pleasurable dining experience. Requiring customers to try and order a meal on your phone is absurb! And if that is not enough, they automatically charge a 20% gratuity! I routinely give a 20% tip IF I get great service. I will never go back. The restaurant was only 1/3 full at 6:00 at night, I can see why. Wake up Boathouse people expect SERVICE at a nice restaurant NOT self service.

VRBO and FLIP Key are apparently racing to the bottom! At VRBO you can no longer speak with your guest prior to booking. They expect me to blindly rent a 800K home to someone I can't even talk to? They charge the owners and then turn around and charge the renters. There website is awful to navigate. Maybe somone in senior management at VRBO ought to look at their customer satisfaction index. I give it pretty close to a zero.