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The customer service here at Boathouse is volatile. I purchased a pair of boots on sale that claimed to be a size 9 as advertised and when I received them I can 100% say they absolutely are not a size 9 more like a 7! They asked me to measure the boot and send pictures which is difficult because they are combat boots so the bottom rubber compared to what is inside the boot is different because obviously the rubber is bigger. Alyssa who I spoke to on the phone answered with a very rude demeanor and concluded the call in a sarcastic rude tone saying she was looking forward to helping me but I knew it was said in sarcasm because the tone vs what was said was completely different. Moral of the story they sold me a defective product that they refused to refund me and had a disgusting attitude doing it. They are everything crappy merchandise and customer service is made of. Spend your money elsewhere.
No matter how many times your helped at T-Mobile nothing ever gets done or changes. Promises are never fulfilled by any agent. The actual mobile service is a 2.5/10.
Tip for consumers:
Don't use this service unless you want constant anxiety in your life.
Products used:
I use Tmobile service and I'm lucky if it works it's always a gamble! They gave me a $15 credit on my account because it didn't work for the month of June so I paid my account on June 30th minus my $15 discount and on July 3rd I received a text saying my service was suspended. I also had a manager call me saying he cared so much about the fact that my service wasn't working properly and he was going to "look into it" and that was on June 30th and guess what my service was still suspended. So I had to call once again and stay on the phone for 1 hour like I do several times in June getting answers as I'm now restoring my service because of the "discount" they gave me. This is the most RIDICULOUS company with no structure or consistency.
It's funny how sportcheck is very quick to take your money and there is no problem with that however when you have a return it's like taking blood from a stone to get a refund and covid 19 is interfering with that process. It's all BS. Why don't you people step it up there and do your bloody jobs
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Request Nicholas if you can! He made the experience so much more fun and was incredibly...
