SportChek.ca has a consumer rating of 2.33 stars from 9 reviews indicating that most consumers are generally dissatisfied with their purchases. SportChek.ca also ranks 59th among Sports Other sites. The most common issues with SportChek.ca are around customer service, which is not as good as expected by some customers.
Waterloo store is well stocked and staff were helpful but not intrusive. Some well priced sale items too. But since this is sitejabber, a subsequent sportchek.ca online order was perfect - an easy to use website with some great prices and clearance items, accurate fulfillment and very speedy shipping. I've read some dissatisfied online customers and I don't doubt their reviews but on my first try, I'm100% satisfied with sportchek.ca and will use it again without hesitation.See positive reviews
I bought some items online that were satisfaction guaranteed by SAXX. They were sent to me with security items attached so I couldn't even wear them. I went to the store to return them and they told me that they couldn't accept returns on items that may have been "previously worn" which they weren't with the security tags in place. They gave me another number at SAXX to contact. This should be clearly stated online before clicking the "purchase" button. I also dealt with SAXX directly for other items and found their prices to be better and a no questions asked policy... 100% satisfaction promised and delivered. My suggestion is the store should stand behind the products they sell and they should have taken and returned the items themselves rather than given me the runaround. Also, the delivery from Sportchek took much longer than dealing with SAXX. I found the in-store service at Sportchek to be great; it's not their fault that the return policy sucks. I will avoid purchasing products as much as possible through Sportchek but I know that I cannot completely avoid them. I highly recommend that people try dealing directly with manufacturers where possible. Thanks!See critical reviews
Tip for consumers: It's a good idea to go in & buy when they swap their inventory. You can get deals like 75% off.
Sport Chek is Canada's largest retailer of sports equipment, sporting goods, sports apparel, shoes and more. Shop SportChek.ca for the best gear and great sales.
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