SportChek.ca

I ordered an expensive item which the delivery company said was delivered. It was NOT. No credit from company. WTF ripped off

I received a workout shirt from my son for Christmas. It was wrong size, so I tried to return it. The original tag is on the shirt. They won't allow me to exchange for a different size because I don't have the original receipt. Very poor policy. I'll try to avoid shopping there if at all possible.

I ordered a pair of Henly Henson boots online only to receive a pkg sealed with duct taped and NO BOOTS! After several calls, photos with emails. Emily the back house supervisor told me after their investigation that I'm out of luck. That I should have sent pictures before opening box. How would I know? I did as instructed by CS team. Yes, the box was light. But never did I think that it would be empty. Nor, did I think the customer sevice would be so dismissive. Last time I ever shop there. I'm now out $124 and no boots! A dispute on my cc has been filed.

Leaside store, no sales help in the hockey equipment area. The person at the point of sale does not say hello or smile. Triangle rewards does not work. As requested on the sales receipt I went online to complete a survey. I received a generic looking email saying I had to contact the Triangle rewards department to have my issue resolved. Great, homework. Thank you. The email did no address the service issues.

I received a completely different colour and product from what I ordered online. I was advised when I called they were out of stock of what I ordered so I had to inconveniently return to a store to get a timely refund. Only compensation I was offered for my time and gas money was a 15% off voucher for a future online purchase. Told them to keep it because that won't be happening lol

Ordered first time on line, had gone in-store prior,to find out most inventory and sizes were online, so went into the stupid mistake of ordering, size of sandal / slides wasn't the perfect fit, stepped in store to return to be told," shipping cannot be refunded". In haste when ordering thought they had a normal return policy which was the fine print, shipping will not be returned. Stupid, ridiculous, absolutely theft and modern day thuggery nothing else. Buyers beware, stick to the places you are familiar with to shop, they deserve 0 business. Disgusted. Sizes aren't available in store, fall in the trap, order, return, they keep shipping cost. Seriously? You could think of a better way to scam people.

I inadvertently made a mistake on my when placing an order on line. I phoned customer service to fix it and was told that there was no way to fix it nor could I cancel the order. I would have rated their customer service as 0 as I'd say it's nonexistent.

I wanted to buy a pair of Reebok shoes which were very comfy and fit me 0erfectly so I asked the sales rep to find them so I could purchase them.He was a few minutes before coming back and stating he has them in the store but couldn't find them and that he was "sorry"...I was at least expecting him to help me find another pair that's similar or give me some ideas but no, he just stood there "oh'ing and "umm'ing" as to what he should do next then he walked away...needless to say I didn't even bother shopping there again for my attire
Absolutely useless staff at Sports check at Mayfair mall in Victoria BC

Well I go to the Oshawa Centre location and some kid hides in the back while he said he was calling the north Oshawa location. He's gone for at least 20 minutes. So I walk to to cash out line and speak to a nice girl that listens to my concerns and finds a manager. Which I totally appreciate. I go back over to the shoe area to look for the employee that avoided me. Nowhere to be found. I noticed the cashier talking to a manager and they approached me. The management was professional and he talked to the ghost employee that suddenly appeared.
So I leave there and go to the other location in Oshawa. I get good service until I get to the cashier. She tells me the shoe I'm buying is not on sale and I'd have to pay full price. Well I'm shocked and pay for it anyway because I need shoes for work ASAP!
My advice is don't shop at Sportschek! Too many kids that don't really care about us.
I'll NEVER shop at any location of Sportschek again.

I was there at hillcrest mall, richmond hill, ON location and an employee name Tamara is not helping me even i asked her how many times for help she is there talking to her co employee. And she is fun of chitchatting.

I would avoid buying from them at all costs. Their online order flow does not notify consumers of their return policies exceptions and instead they bury the terms on their website. What consumer will scour their website to find them before they order? Plus they do not even bother to deliver via email those terms to consumers with their order confirmation and invoice. Sketchy business practices and zero customer service. Their complaint process caused me to have to explain the same thing multiple times to different people and also repeat what i put in writing. Horrendous consumer experience. AVOID AVOID AVOID

Online order status is "Package Status: Shipped". After 2 weeks the UPS tracking status is "Label Created".
Sent an e-mail to customer service, they do not answer. I use to buy online from different vendors but none have this predatory behaviour. I'll never buy from this company again, online or in store.

I bought a few Euro league Jerseys from them last Christmas as presents for my younger brother. To make a long story short he loved them more than the Nintendo Switch lol.

I like coming in here even if I have no intention whatsoever of purchasing anything I usually come out with stuff anyway because they always carry something new that catches my eye every now & than. Good quality stuff & a vast selection of it too. The staff at these stores are ready & able to help you out with any Q&A's u might have about any particular item your unsure of & they're very polite & friendly.

The prices on most of their gear is "fair", but it can get fairly pricey depending on what your looking for. Either way you can catch good deals every now & than, just make sure to visit anytime there's a major holiday or seasonal change since they swap out their inventory 4 time's if not more in a year.

Absolutely disgusted how they dealt with this. They said better luck next time basically. Check back later after cancelling my order because someone bought the shoes in store when I had already ordered them and they didn't set enough aside. Very poor organization. Never has this happened at any other store.

Sammy was so helpful tonight! I was looking for a new travel coffee mug that had specific specifications and she went over and above to find me exactly what I needed.

Thanks, Kate