SportChek.ca

Warning, it is not Amazon, China, or US online shopping you have to worry about. Being ripped off is happening right here at home. I thought I was being safe shopping Canadian, little did I know that Sportcheck would put me through 2 months of return hell and leave me out $73! Good thing I didn't order more items. The problem, the return address does not acknowledge Canada Post returns, no one answers the phone, and you end up being out the cost of the product, return postage, and 8 weeks of hassle. I will boycott Sport Check from this day forward! Shame on you! I only put one star to post this review. Sportcheck such a disappointment!

Waterloo store is well stocked and staff were helpful but not intrusive. Some well priced sale items too.

But since this is sitejabber, a subsequent sportchek.ca online order was perfect - an easy to use website with some great prices and clearance items, accurate fulfillment and very speedy shipping. I've read some dissatisfied online customers and I don't doubt their reviews but on my first try, I'm100% satisfied with sportchek.ca and will use it again without hesitation.

When I asked if they had any mens sweat pants I was only shown(a very small) selection of Nike, Adidas, and Puma. I purchased a pair for 60.00. Later returned looking for Burton t-shirts & again I had asked for direction and she showed me them, that's when I saw MANY other sweat pants that were less expensive. Last week my sister was shopping there and when asked for help she too was only shown the most expensive option. I finde this very deceiving. After many years of shopping there I will no longer be a customer. I will shop online instead.

I went to Sport Chek and Ordered online Shipping from my house and I don't know why Not PTP powertube elite mini green Not match properly jeez... Wow weird hmmm

Logan at the Smithers store was exceptional handling our return today. Very professional, and patient.

Great store to shop.
Prabhjot kaur and gurpreet rainu - burnaby center laugheed mall- excellent service providers.

I ordered a pair of winter boots on the 28 November 2020. Confirmation order stated I would have them 2 December. Didn't arrive. Then stated December 3, 4, 5th. Didn't get them. Package went off the radar on 6 December. Now Canada post indicated they have not received them from shipper. If you have to shop at SportChek then do it in store when you have the merchandise in your hands. Called Customer Service who will "'Look into it"". No results or reply. The package was supposed to have been sent Expedited post. What a joke. Just looking forward to the hassle of getting my money back and listening to their lame excuses like blaming Covid 19 and Canada Post.

I ordered a pair of golf shoes online and 2 days later received an email saying my package was delivered only it wasn't! I have a porch-cam and can prove that no one was there an hour before or after the time they said it was delivered. Also, they don't use a reputable delivery service so for all I know they didn't even bother to ship it out. Just a big scam - do NOT use their online services. I'm now out $120 and don't have any shoes for a tournament this weekend. I hate you sportchek.

If there was an option for 0 stars I would click it. I am disgusted with how horrible customer service is. I am trying to ask a simple question but no one will answer the phone. It tells me to write an inquiry so I do so and they say it can't be processed and to pretty much figure it out on my own. Just wondering if there are any employees that even work for sport chek. Sad how much money they are probably losing. Im trying to buy something that is $200 but they aren't getting a dollar from me now. Disgusted.

I wish I could give 0 rating or even Negative rating.
I noticed other reviews where people are complaining about RUDE/UNPROFESSIONAL behavior by Store Manager. I am pretty sure it would be Albert. But my question is what is SportChek management is doing about customers complaining about RUDE Store Managers.
The worst customer experience at this store. I usually purchase a lot of items online but always check the return policy before buying. In this case I went to this store to return couple items due to sizing issues. I was told the manager has to approve the return even though the items were purchased couple days ago. The store "manager Albert" was the most disrespectful and rude person you can think of. He quoted "protocol " which has never been enforced before and the manner which he was talking was so demeaning. I requested him to make an exception for me as I have difficulty walking and his response was "exceptions are treated as Red flags at that store ". What kind of store does that? I am not sure how this kind of rude unprofessional behavior is shown by a Manager. I hardly go to this store due to some previous experience at the same store but unfortunately this is the closest step to my home. The store manager had no manners, showed zero respect towards a disable person. I would NEVER visit this store and would ask everyone to shop from stores where the managers and staff have courteous behavior and respect towards the customers. The manager's behavior was a classic example of discrimination against Asian customers.

Every time I shop at sports check, I regret walking through their doors. Consistently their products are at a significant markup comparatively to stores of similar products. Almost always if you look at an item at sports check you will find the product cheaper at competing stores or online. Anytime I have purchased an item from sport check I have almost always regretted my purchase. Please for you own sanity and for the health of your bank account shop somewhere else.

I put a $200 order in one of the items with the wrong size so I ordered the item again this time I had to pay for individual shipping they sent me the wrong item again that was twice I go to the store to try to return it they will not refund my shipping. They said it was my mistake. I ordered the wrong size. I said I have six emails here all of them say The size I ordered can you prove to me where I ordered the wrong one she turns the screen around and says here it says small medium I said at the top of the page it says returning. Yes, I am returning a small medium because you sent me the wrong one they make me wait in the store 20 minutes while they go into the back to Phone the warehouse I said no you do not need to phone the warehouse while I am here you refund my money then you phone the warehouse to find out why they would make a mistake, they have no way to return your shipping fee in the store. If you order online and they ship you the wrong item you are supposed to just bite it with for the $9.53. I phoned the head office and they did give me back my money, but can you imagine being in a store being a 60-year-old woman and being told that you made a mistake when you have six emails that say you ordered a certain size and they sent the wrong one it was a bunch of kids. Most of them had English is a second language and they were rude. I will never I don't care what it is never shop here again.

Take some over a month to return your money even after you have return the stuff in due time there's stuff is substandard do not purchase from sport check their division of Canadian tire thieves! Never buy from sport chek! Their customer service agents are rude and demeaning! They don't want to help I guess that's what they are trained to do. 0 stars for sales 0 stars for service and 0 for product quality!

Spoke with a gentlemen today to help process an online order which wasn't accepting a Visa gift card. He suggested that I go to another retailer to purchase these running shoes. If it doesn't work on the website, there isn't anything he can do. Can't order over the phone, can't call the store... just go to a competitor... so I am.

Received an empty box, no Garmin 66st GPS inside. Called customer service, told a refund processing in 1 - 2 days. Investigations called to say it takes 1 - 2 weeks to investigate, and maybe someone sent the box without the 'display model'. I said I didn't order a display model.
$#*!ing $#*!s, I hope they go bankrupt, horrendous customer service, and they evidently have a major theft problem at their warehouse.