Michael J.

I ordered 2 pairs of sneakers that were on clearance and they arrived just thrown in a shipping box without the original box the sneaker came in. One pair didn't have the correct laces as shown on the website and were different sizes. Their own customer service rep even said they never should have been shipped in that condition. Beware of this company.

Every purchase I have made was handled and shipped quickly. If you sign up for the site's reward program than you get an extra 5 dollars off every 100 points on top of the 25-30% off depending on the promotion at the time. They are constantly changing their promotions so I usually wait for the 30% off to make a purchase. Every once in a while i'll see a $20 off $60 which is a little better than the 30% which comes out to $19 and change. Overall i've made 5 orders from them and they all went smoothly.

Like many of you reading these reviews I found out after I placed an order what a horrible service journeys.com provides. Not all of the products listed as shipping from the manufacturer are actually listed on the site. Chat support says order cannot be canceled. The hold on the purchase amount if you use a debit card goes away due them never completing the transaction. Of all the times I have made online purchases I have never encountered such a bad shopping experience. The only reason I purchased sneakers from the website is that they had a colorway I have never seen anywhere else. If you have the option to purchase the same item somewhere else even if it costs more, do it and save yourself the frustration from dealing with this company. If enough of us report Journeys to the credit card companies as suspected fraud/deceptive business practices than they will be forced to change or lose the ability to use the credit card billing service. If we just rant online they will do nothing. If we effect their ability to make money they will have no choice but to change their business practices. Worst company ever.