On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Its been a month i have been trying to add a CNAME record for my subdomain and it just wont work. Contacted customer care, they scrambled my access to the site, contacted again, fixed it, contacted again and asked to make sure the CNAME record was added, they confirmed, but site still wont work. Its been a real pain... NGL...
Customer support called me, and supposedly help me with my issue. They where able to *temporary* replace the main domain of my hosting: municipioomanati.com with the actual domain i want to use, is websolutionspr.com. After 15 mins in phone call, i was able to see some changes, but 24 hours later all went back the same, the old domain appeared as the main domain. So. Thanks for nothing/? I guess.
The customer service for tech support has been sub par. I've been a customer for 10+ years and recently I've called in a few times for different tech support and the agents couldn't solve my basic issue, and they weren't knowledgeable or they didn't use active listening to understand what my requests were. I fixed the issues myself after several calls and 4-6 hours of wasted time speaking with tech support.
I have a customer service issue. It is impossible to reach anyone. All I get is an unhelpful bot through the website but no one who can help me with my issue. I bought Yoast on Wordpress and as double charged also through Bluehost. Pls get in touch with me.
I often can't log in to the account and sometimes when I do there is just loads of writing across the screen.
The new way to manage domains makes it extremely tedious and time consuming to update the simplest things like the default billing card. Getting help from the chat feature proved to be fruitless as the agent gave incorrect information and couldn't answer a simple question.
Easy to use in a face fantastic customer service
It started out really good several years ago, but last couple of years have been horrible getting anything done. Customer service reps are all on a different page and takes too long to resolve a small problem.
Graphics for Websites don't appear here in the menu page
Ads for additional offerings should not preclude your advancing to get work done - POPups Are Annoying!
Nice, is a better system of the world for websites and the support teams is very nice
Auto renewals should not be double what I'm used to paying. I switched to buehost from Godaddy to save some money and now, with no warning, yoyu are more expansive than them. I considder this a scam
I have had problems since I migrated my website three months ago with my site. During the migration, I had to call every day for over 2 weeks to get the migration completed. Because they didn't turn something on and now. My website is all screwed up. Because a migration team did something wrong and the customer support cannot answer any questions. They can't even give me a phone number to call or direct email to reach these people. I paid for the migration and it was a complete waste of money. I wish I'd never switched over.
About a month ago, my website was DELETED with no explanation of why. I spent over 2 hours with chat support trying to get it back. They had no explanation to give me of why it happened. They were able to eventually get it back, but this caused a LOT of stress for me, and as a result I no longer trust that bluehost won't just randomly do it again :(
Very good, excellent service for solving my email issue
So, far, so good -- wonderblocks made the Word Press pursuit doable. I only rated 4 stars because BlueHost needs to work with their team more to ensure their familiarity with the various templates and be able to assist when contacted. Also, they should have their representative submit tickets to the various template owners for troubleshooting and not ask the client to perform that task (I only would have chosen the template because it was available through your site, so if you make it available, you should know about its bugs). Other than that, thanks for the ease of use.
The login process, which is annoying, always shows a promotional message, which is annoying!
Though I am happy with purchasing domains with Bluehost, the webhosting and pricing leaves much to be desired.
My subscription is due to expire in 1st April but why will my websites and domain be shut down before my current payment is due to run out. Also why will money be taken from my account before the current subscription ends without a notice of the amount and when they wish to take it out from my account? I received an email earlier this month that a payment of £146.80 precisely for a year's renewal. But today Bluehost took £397 from my account for the same renewal because they have access to my payment details. Calling the to restore the website, I am getting an email that it has been delated and I can call back if I have backups.
My email is not working and the customer service agent has not been helpful.
I have been trying to transfer my domain to Bluehost for over a week, and although I received an email stating the transfer didn't go through, 3 support agents told me not to worry it would, but it still hasn't been transferred.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members