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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I'm not familiar with all the features and what they do
There is still outsourcing going on with your customer service helpers. When I called with a question or problem, the person speaking was hardly understandable. I felt bad having to have them repeat themselves like 3 times for almost everything they said. Hire some people who speak southern English... not an asian, hispanic or foreign dialect. That is why I left Go Daddy and moved to Blue Host. All of their workers spoke with some foreign dialect whom I could never understand AND could never help to solve my problems with their build system.
Customer service is terrible -- overseas support isn't knowledgeable and take a long time to reply.
I am having a lot of trouble updating my pages. It's extremely frustrating.
I've just logged in. I haven't "experienced" much yet. Wrong timing to ask this kind of question!
It's frustrating that as a new user you get a deep discount and get to sign up for a higher service at lower price, but when it comes time to renew, you're not able to select one of the lower services, only go up a level.
Ordering identity protection did not allow me to change the credit card information.
Customer service is great! The migration team works diligently to assure a smooth transition. I have no complaints.
I don't want to be offered stuff before I can get to my account page, it's just an additional mouse move and click for something I couldn't care less about,
Recurring issue with hosting. Everytime i open my website in desktop there is a automated.gz file download.
Once got into control panel I'd like to see advanced panel to access things as we used to. Unfortunately, I can't find my way around to advanced settings, setting root password, generating secont cpanl access to specific domain. All gone
Bluehost Migration of two domains from HostGator VPS to Bluehost VPS successful, though incomplete. Needed follow-up instructions from Bluehost to complete the process.
New site look added multiple layers of screens to get to my site for management. Navigation seems worse to me.
I use only domain name service, but BlueHost changes my dns A record to point to it's own host address without my permission. More, I cannot recover my A record! Why should I contact the customer service with this?
The old tools were much more intuitive - this new panel sucks when looking for things like account info, billing, etc.
Email dont work, i cant configure, staff dont configure. Automatic renewal for email and ssl certificate cantturn off
There is a complicated process required to access my email account which is much less convenient than before the latest update.
I have been having great difficulty signing in. I have had to change my password multiple times when I know it is correct. Please look into this!
Forcing changes for security reasons, without options, is still forced change. Passwords with a false sense of security. No voice in the matter, just a paying victim. I hate it every time I log in, but this is where I am. Remember, you asked.
Relatively easy to set up. And a huge amount of functionality without spending much more. Although the YITH add-ons available are only the free versions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members