From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I am having trouble logging in. When I reset the password, I can log in one time and then if I try again it doesn't work. I spent 1 hour with your customer service and they whitelisted the IP assuring me that it will work, but here we are again.
Site has continuous critical errors - unable to get assistance from Tech team currently.
Too many nickel and dime add-ons in the way. Would prefer a cleaner interface with the option to add additional services.
You allowed my email to be registered for multiple accounts and don't give me the opportunity to update or change that issue.
I'm trying to cancel and you've hidden that feature pretty well.
Completely oncompetent. Blhe host had a nother website where mine shoulf be. I contacted them about it and they said I needed to purchase the domain name I already had. Which is not the situation. And they offer no help. He just left the conversation
Not enough explanation, not enough business type options
I purchased a ChoicePlus plan today, but cannot get access to the site. Chat and phone help have not been able to resolve the issue. It's been over 4 hours since the plan was purchased. Is there technical issues today?
Bought new domain but can't create new site with it. Not happy about that but otherwise satisfied.
Poor experience with multiple issues from the get go.
Spent 7 hours trying to transfer a domain, terrible wait times.
I am not happy with the pricing differences from the home page and what I can upgrade to. Mostly down to what I can afford for the moment. Advertising Choice Plus and Plus at same price but all I could do was Plus after having Basic. I begrudgingly have to just run with it.
The support I received on Basic was great however, I had two things to get configured and did not know if I did them right, and was helped in the chat with both quickly and effectively. It is appreciated to say the very least.
The upfront document for guidance is not well-prepared, for example, some passages in the document are strangely duplicated and tutorial videos mentioned in the document cannot be found. Even I asked a staff through the Chat function, he/she only told me to search them myself in YouTube! What a service?!
Your chat service is just about the most unhelpful thing ever. No one can ever help me well and takes forever to reply.ive literally wasted 2 days on trying to chat all for nothing
Learning curve is fairly simple. Customer Service deserves 5 stars, they helped me via the chat at 1 am my time with a challenging issue. Everything was resolved within less than 30 minutes.
Very confusing to set up a blog. Running in circles for two days now
Just payed the service, could not even log in. Customer service in a chat sent a token for security reasons I just go and check the number on my mail and kicked out of the chat. Tried again chat explained I cant log in and there is an issue with some info that I havent even had a chance to confirm! So they escalate the issue and sent an email with 2 different case numbers in 1 email. Great! 5 min later I received an email confirming what it was to be confirmed automatically and not even a response from support about it. Not a Great begining for a first timer to be honest...
This is the least user friendly experience I've had on the web in decades.
I am trying to set up my website but keep getting a 502 error.
Nothing has worked as expected. First, I wasn't able to manage the domain at all. Now, I'm not able to log into WordPress at all, I've gotten several confusing emails from Bluehost that make no sense. I've used Bluehost in the past with no problem, so this malfunction must have a reason. But I've contacted customer service three times, and no one can really explain what is going on, or have the patience to understand what I'm saying...that nothing has worked as it normally does so far from the moment I purchased this domain. I will probably end up cancelling this order as it's been a disaster.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members