Bluehost

Bluehost has been an amazing hosting provider, their customer service is exceptional, and I've never had any server issues! Any tech problems I usually have caused myself, and they are always happy to help me!

When you have a problem, be ready to wait FOREVER to get help. If you are on the chat, it will arbitrarily cut you off after a few minutes. Then, you get to start all over again! If you'd rather call, be ready for some heavy wait time, interrupted buy a rude "all of our agents are helping more important people than you" message. I have customers to help. The "new" layout is a dud. Now, I can't find some of my projects because they pointed them to incorrect software, but there is no help. I need a company that has good support when they screw up like this. I've had an account for years, but I'm changing to another provider and do not recommend Bluehost.

Each time I've tried to get on the last few times, I've not been able to. I've had to change passwords or even call. This time I called and it had to be reset three or four times. Not sure if the woman on the phone thought I am an idiot who can't type or just can't digress from the script. I typed in the password that I just made and it did. Not. Work. Each. Time.

SO FRUSTRATING! 1. when i click on the email, there is a glitch that takes me to hosting. 2. My account was being charged $600 for a website renewal that was originally $12.3. When I tried to look at what the charges are for each domain, i won't show me the amount!

I have 3 websites and I was charged for 7 times. My experience has been terrible. Stealing from your customers is a bad idea! I want my money returned to me today for the 4 websites that I do not have.

I'm not technical. So, when I heard how easy it was to run a blog with Bluehost on your side, I decided to go for it. Other than the "very" polite, and patient customer service, and choice of texting, or calling, it wasn't worth the amount of time I had to learn. In my opinion, as a "beginner", you should already have some kind of knowledge, (even if it's minimal) before thinking it's as simple as it seems. Try to hold off on spending the money if you can. From what I understand, WordPress is free and you can always add things later. But, don't take my word for it. Remember - I'm a beginner. ;)

Nothing specifically negative or positive to note. Site setup seems more complicated than necessary, with conflicting messages given in host portal versus site itself, and incompatibility between plugins needed for site features.

Your system moves way too slowly. Your representatives are talking to multiple customers at one time which causes a decline in customer care. Your services aren't that great. One example is your spam filter option. I wish I would've gone with another hosting company. I paid thousands for the website to be built and I didn't even rank. I had to hire someone else who knows what they're doing and I was ranking inside of week. That's just naming a couple.

Will be in touch... basically trying to move an email account here from a provider who is going out of business. Been doing this type of thing for years but find it hard to get to the settings I need to accomplish this. Maybe too dumbed down with marketing stuff and not enough info on how to do this simple task.

I am trying to change my primary e-mail address: I did it yesterday with a customer service person on the phone with me, but today (>24 hrs later) it still hasn't changed. Also the new address I entered did not change.
I don't think it works.

Dreadful interface. Bluehost generated some random temp domain instead of linking to my purchased domain. Website I built disappeared after tech support fiddled with something... Will have to start from scratch.