Bluehost

Dont give this company your debit card details. We closed our account with them 2 years ago. They just took 230 euro from our account. One day after another we had to freeze our account and report them for fraud. You cant call them and the online chat is a joke, they admitted we did not owe them anything and said would resolve within 24 hours that was 5 days ago.

The support has been great and very helpful. I just think it would be useful to have some of the steps showing in a guide somewhere to save me pestering the helpline guys all the time. Some things are not obvious.

I've been having issues with accessing with my WordPress site, but no one can fix it. I kept getting answers that state there's nothing wrong on your end. I'm really frustrated. I've been patient trying to get the issue resolved. It's been a week now.

Completely useless and obnoxious chat that auto loads.
Account management is a mess.
Domain management is far less intuitive
I know I've come across other frustrating aspects of the new interface, they're just not coming to mind

Do not use the chat. They have a script, they follow it and they give up when it's too hard. I asked for help, spent over half an hour with them and when I requested some different information they just kept telling me what they thought was best instead of listening. I found an article and figured it out all by myself in the long run, but they wasted my time pretending to be helpful. The fake annoying customer service answers didn't help my disdain either.

It was one of their articles I eventually found that was helpful, I will give them that. The chat person could have sent that to me, but 🤷‍

I feel as if there is an overly complicated logging in process - i have to click on so many different buttons to just get to edit my website - why not just one? Also have to scan through to find the click here kind of text which is buried under a whole page of info and is just (small) bold text rather than an actual 'button' would also appreciate being able to easily access my email directly from my wp dashboard

I keep getting an Ad when I log in, but I've already declined. Yet the Ad keeps popping up for some reason. Please make it go away, as a paid customer I should not have to see the same Ad more than once.

I am just out here spinning my wheels. Hours and hours of getting nothing done. I can't find a theme that I like, nor can I see what I am doing. I have been at this for months. I want and elegant, professional website with the following pages: About, Blog, Contact, Events and Shop.

What I don't want is to spend any more time jumping through hoops. I am also very confident that this message will just end up in the cyber forever world.

You have chat boxes on each page that you claim to be able to help a novice. Not so, Of all the times I've gone in a chat box, ONE lady helped me. Everyone else claims it's not their dept. after wasting a LOT of my time.

You just charged my card for an SSL certificate I did not want on first instance. I did contact you one and a half month ago through your chat to disable renewal of this product. Your agent confirmed it was disabled and will not be charged to my card. He showed me that "my products screen" has not checked the option to purchase the certificate. I am pretty angry with your service.

-My billing is always kinda a mess. Getting charged before the date, getting multiple notifications that indicate that a bill is overdue or due when it isn't.

-All of the emails register as suspicious from our addresses from here.

-When logging in all employees get a message that they are about to enter a suspicious site which looks bad on us.

-I have to click through that ad for upping my security every single time I log in. That's just way too much.

Hi,
Did mention the fact that photos on our hosted site are not loading proper, take time to all load
The problem still persists
What can you do to change this, make our site professional again?
Thanks
Willie

Finally after 8 months of %ell, a rep knew what he was doing and hopefully solved the issues with knowledge, grace & kindness! Overall, this company's tech problems and poor customer service are a very real problem.

There are so many moving parts with setting up your website, that it can be overwhelming even for a person with a computer science degree. Things are not clear cut as one would hope with wordpress and installing themes. I used a theme initially set up my site, but my pages do not correlate to my themes pages. Very strange.

My website goes down every other day im paying for support but cant seem to find anyone that can fix anything that lasts for more than a day or so, sent multiple tickets for help and nothing has been done, very poor service.

Terrible hosting services. My website has been unsecured since I had it open. Email doesn't load in time so I've missed many opportunities. Worst hosting platform. None of the techs can map me through to identify the issue.

Your login process is ridiculous. It will sometimes accept my domain, sometimes my email and today, for the first time, made me use a User ID that I have never seen before or used. I have had issues simply logging into my account almost every time. I've been a software engineering manager for 10 years, specializing in user experience. This is a trash experience and I hope you can make this better. I've heard this same feedback from others using your services.

My website continues to crash, down too many days without explanation, getting it back online is great but why is it still crashing ~ it's a baby website with less than 500 visitors and no fancy bells, just what is provided in templates offered. The security and service provided for the price is severely lacking.