Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Im learning how to sset up and upload my Math content. I guess...via help from Steve Chow Blog website...? Im trying to figure this out. I just bought 5 websites...so I got lots of fun work to do Daily...
Slow and not user friendly, hidden fees, hard to get support to reply to help and issues.
You charged my bank account without my authorization- this happened before with you!
Google workspace link not working so I can't setup an email. I've also been trying to chat online for 30 minutes and no agent ever joins the conversation.
Confusing site and logging in has already required a support case
Representative was fantastic. She listened and was able to assist me easily. I will highly recommend bluehost to anyone.
Cant get anything working, including email. Tech support couldn't assist and referred my case and now I have to wait an entire day? Horrible service! Just horrible. I cant start my business because of this.
Customer support is incredibly slow and seems to cut off. Also - the features that are part of my subscription didn't get added automatically to domains I purchased.
Trying to get started w/ my WP site. Easy on GoDaddy. Changed to BH because of good reviews, very sorry I did.
There are so many pop ups Its hard to navigate using wordpress.
I have had to enter info multiple times. I have used help, chat, themes. I started with Theblogstarter.com, which recommended Bluehost. I have followed each step in that guide - went back & started over. The examples seem to be a different version or something, not quite the same as what I see. When I published I don't have any of the 'options', such as disclaimer, a heading, etc. It is a single long column on the left side, with a heading from the sample page. I have gone back to search the help site and will work on it again. I also used Gravatar, which popped up and seemed to integrate or merge with bluehost. I think the Webpress theme might be broken per your help page. I am going to try that now. I have been trying to get my blog up for 3 days. The Blog starter said I could be going in 20 minutes. I posted on my Facebook page that I would be publishing in 24 hours. I thought that would be a good "safety net", enough time to get things the way I wanted and get any kinks worked out. My friends are asking me what's going on! At first, it seemed easy to navigate. The final result has not been good. I entered infor in Gravatar when it popped up while working in Bluehost. That is not connecting. Here I go. I am rating 3 stars even though I am very frustrated, and I have been working with computers and software since 1977. I am giving your software the benefit of the doubt. I will consider it could be something I have done, something with my HP laptop, which is only 3 months old, but I also know they are not perfect. I will check everything and keep trying. Thank you.
Really easy to use and the price is cheap compared to others.
I'm new to this and not finding great advise on how to start simply.
Um...I just want to get my domain and log into wordpress to edit my website.
And then I just spend around 2 hours, my problem still exsit.
Ok, i got good support when I asked for, regarding the domain
Genuinely the worst experience of my online life! All I wanted was a domain and an email address and it's been so painful I've written the money off and turned off all the renewals. Support was absolutely a waste of time! You only got 1 start as I can't give you zero!
As a beginner, its difficult to navigate the tool and site. Slow loading, explanations on navigation can be more direct and clear.
Extremely confusing; not intuitive for first-time users.
I need help building my site I don't find this to be user friendly
The agents aren't able to 100% solve my issues. The worst one has been when one of the agents told me to wait as they will ask the server end team to send me an email in regards to my issue but they never sent me an email even after 12 hours.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.