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BluehostReviews 21,468

3.0

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
96
shipping
34
returns
54
This company does not typically respond to reviews
California
1 review
0 helpful votes
Follow Jef Z.
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Im learning how to sset up and upload my Math content. I guess...via help from Steve Chow Blog website...? Im trying to figure this out. I just bought 5 websites...so I got lots of fun work to do Daily...

Date of experience: January 9, 2023
Texas
1 review
0 helpful votes
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Slow and not user friendly, hidden fees, hard to get support to reply to help and issues.

Date of experience: January 9, 2023
Alabama
1 review
0 helpful votes
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You charged my bank account without my authorization- this happened before with you!

Date of experience: January 9, 2023
Michigan
1 review
0 helpful votes
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Google workspace link not working so I can't setup an email. I've also been trying to chat online for 30 minutes and no agent ever joins the conversation.

Date of experience: January 9, 2023
GB
1 review
0 helpful votes
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Confusing site and logging in has already required a support case

Date of experience: January 9, 2023
Illinois
1 review
0 helpful votes
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Representative was fantastic
January 9, 2023

Representative was fantastic. She listened and was able to assist me easily. I will highly recommend bluehost to anyone.

Date of experience: January 9, 2023
Florida
2 reviews
0 helpful votes
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Cant get anything working, including email. Tech support couldn't assist and referred my case and now I have to wait an entire day? Horrible service! Just horrible. I cant start my business because of this.

Date of experience: January 9, 2023
California
1 review
0 helpful votes
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Customer support is incredibly slow and seems to cut off. Also - the features that are part of my subscription didn't get added automatically to domains I purchased.

Date of experience: January 8, 2023
Ohio
1 review
0 helpful votes
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Trying to get started w/ my WP site
February 7, 2023

Trying to get started w/ my WP site. Easy on GoDaddy. Changed to BH because of good reviews, very sorry I did.

Date of experience: January 8, 2023
California
1 review
0 helpful votes
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There are so many pop ups Its hard to navigate using wordpress.

Date of experience: January 8, 2023
Texas
1 review
0 helpful votes
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I have had to enter info multiple times. I have used help, chat, themes. I started with Theblogstarter.com, which recommended Bluehost. I have followed each step in that guide - went back & started over. The examples seem to be a different version or something, not quite the same as what I see. When I published I don't have any of the 'options', such as disclaimer, a heading, etc. It is a single long column on the left side, with a heading from the sample page. I have gone back to search the help site and will work on it again. I also used Gravatar, which popped up and seemed to integrate or merge with bluehost. I think the Webpress theme might be broken per your help page. I am going to try that now. I have been trying to get my blog up for 3 days. The Blog starter said I could be going in 20 minutes. I posted on my Facebook page that I would be publishing in 24 hours. I thought that would be a good "safety net", enough time to get things the way I wanted and get any kinks worked out. My friends are asking me what's going on! At first, it seemed easy to navigate. The final result has not been good. I entered infor in Gravatar when it popped up while working in Bluehost. That is not connecting. Here I go. I am rating 3 stars even though I am very frustrated, and I have been working with computers and software since 1977. I am giving your software the benefit of the doubt. I will consider it could be something I have done, something with my HP laptop, which is only 3 months old, but I also know they are not perfect. I will check everything and keep trying. Thank you.

Date of experience: January 8, 2023
Israel
1 review
0 helpful votes
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Really easy to use and the price is cheap compared to others.

Date of experience: January 8, 2023
Rhode Island
1 review
0 helpful votes
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I'm new to this and not finding great advise on how to start simply.

Date of experience: January 8, 2023
TW
1 review
0 helpful votes
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Um...
February 7, 2023

Um...I just want to get my domain and log into wordpress to edit my website.
And then I just spend around 2 hours, my problem still exsit.

Date of experience: January 8, 2023
Romania
1 review
0 helpful votes
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Ok, i got good support when I asked for, regarding the domain

Date of experience: January 8, 2023
GB
1 review
0 helpful votes
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Genuinely the worst experience of my online life! All I wanted was a domain and an email address and it's been so painful I've written the money off and turned off all the renewals. Support was absolutely a waste of time! You only got 1 start as I can't give you zero!

Date of experience: January 8, 2023
California
1 review
0 helpful votes
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As a beginner, its difficult to navigate the tool and site. Slow loading, explanations on navigation can be more direct and clear.

Date of experience: January 7, 2023
Ohio
1 review
0 helpful votes
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Extremely confusing; not intuitive for first-time users.

Date of experience: January 7, 2023
Florida
1 review
0 helpful votes
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I need help building my site I don't find this to be user friendly

Date of experience: January 7, 2023
KR
1 review
0 helpful votes
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The agents aren't able to 100% solve my issues. The worst one has been when one of the agents told me to wait as they will ask the server end team to send me an email in regards to my issue but they never sent me an email even after 12 hours.

Date of experience: January 7, 2023