From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Super frustrated. Email doesn't work, log in to weekly is complicated and weebly is all messed up.
Absolutely horrible wait times on both chat and phone help. Yesterday over a hour and then went directly to supervisor's voicemail. Today, about 40 minutes. If I had known this before I never would have used Bluehost.
EXTREMELY slow response time. Some of the slowest support ever.
Incredibly difficult to transfer my domain from Wordpress.
I have been trying to chat with someone for over 1/2 hour with no reply in "chat" frustrating!
I puchased my domain yesterday, i had to enter my information in 5 times before it finally processed correctly, auto fills wouldnt fill and i was not able to enter info in. Finally once accepted I purchased email $288, after they were registered now I can not access and system doesnt recognize, then I purchased web theme for $69, Aspen. And of course it wont download, just spins the error message "try again in a few mins". 3 purchases for over $400 and 3 items that do not work and i can not access.
I have already had to reset my password
I get errors every time I try to log into WordPress. Bluehost keeps trying to have me create a blog. Overall this has been a horrible experience and I am so upset that I bought a domain through Bluehost because I feel like I just burned $120 for nothing.
I have never used this site. It was a waste of money with no refund option.
Very poor customer service...20-30 min wait times. Deceptive shopping cart tactics. Two calls to customer service to reassign a domain name and still isn't resolved.
I am having a hard time getting help, and also navigating the build site
So far, easy-peasy. I upgraded my plan and received a discount. I Needed tech support to log into account that had a generic domain. The young lady was patient, thorough and quite knowledgeable about her job and what I needed. She even was able to switch my domain name to one that I wanted and it was available. Not only available, she informed me that my upgrade came with a coupon for a free -for- a -year, domain name. Yayyyy.
Paid for Yoast SEO premium when signing up, Yoast SEO premium features remain unavailable to me despite a prolonged troubleshooting session. Website mentions Site Backup Pro tool is available in cpanel file area, no such tool is apparent in my cpanel.
Can't figure out how to get rid of the "sample page" and make this my own thing!
Love bluehost! Ben with you guys for years for all my websites. Just wished the chat in customer service wasn't so glitchy sometimes.
It appears that you can only host websites created by wordpress.
I've already built a website that runs fine on my local host, but I can't upload it to your sevice
Having a difficult time setting up emails. I'm currently looking for the email server settings. They aren't easy to find. They need to be with the email creator.
I need help registering my free domain. I call and the wait time is over 10 mins.
I am having issues and questions. I signed up for a subscription and now can't get any answers to those questions. The chat takes forever to get a human and I am frustrated with the process.
Excellent page services but i need help to be satisfied with their services
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members