Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
So far not finding what I really need to do faster vs. using direct coding using editors like VSC. Themeforest made it sound like it was easy to use WordPress for their theme I purchased.
Still having some trouble getting setup but I understand there is a learning curve.
It's been 4 days and I still can't get access to wordPress - still says setting up.
I am used to editing in Word and can't navigate working in the blocks.
So far better than the lasted Hosting company. Great customer service!
I'm lost. I can't figure out how to customize a new website. I know I'm doing something wrong, but you make it very difficult for a newbie.
There service is horrible. Ive been talking to support for an hour and they wont cancel my account and wont give me a reason
My domain I purchased is not my primary domain and I can't make it so.
You have NOT transferred the account FIRESCOUT.AI as you have said you would. IT TOOK OVER 40 MIN ON HOLD AND DISCONNECTED! I WILL CALL ONE MORE TIME TO RESOLVE AND THEN REPORT TO BETTER BUSINESS BUREAU! HOW DO YOU THINK YOU DID!
Horrible formatting. Difficult to understand and navigate
Site is very hard to navigate and hard to make edits to website. Statistics are confusing and very ad-filled. Hard to figure out what costs extra money and what doesn't. Guidance is hard to find.
It's been great. The support has been very helpful for this beginner
I feel like I am in a loop. I can't seem to transfer my WP.com blog content to my WP.org site. I don't understand how to get into the blog through Bluehost. The domain - hot pink toolbox.com is the same so it keeps logging me into the old blog.
I've been putting it off, and now I'm finding it's easier than I thought.
Your helpful tips make all the difference, thank you.
Fails login and then locks me out and then allows the same credentials to work randomly
Website migration is a new experience. The help was great, but it took a long time to get to the bottom of the issue and educate me.
It's not as user friendly as I'd like, but I'm learning.
I've been trying to renew my SSL certificates for days and all of your support has failed. Why make it so hard?
I've been trying to get in touch with someone from support for over an hour. I've tried through the message system as well as calling. I'm still on hold and the chat system doesn't tell me where I am in que.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.