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Bluehost

Overview

Bluehost has a rating of 3.5 stars from 21,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bluehost most frequently mention customer service, many times and easy access. Bluehost ranks 1st among Web Hosting sites.

service
670
value
93
shipping
34
returns
54
quality
606
This company does not typically respond to reviews
+22
How would you rate Bluehost?
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North Carolina
1 review
0 helpful votes
Follow Brenda L.
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This should have never been an issue
May 29, 2023

This should have never been an issue. When I called yesterday to have a problem resolved, the person helping me basically ignored me when I told him that was not my domain name. He said it was temporary.

Date of experience: April 29, 2023
Tennessee
1 review
0 helpful votes
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I make changes to my website I save them or otherwise known as publish them. And come back the next day they're gone I call customer service I got disconnected. I tried to attach affiliate links they don't stay attached this website builder sucks $#*!.

Date of experience: May 19, 2022
North Carolina
1 review
0 helpful votes
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I've never made a blog from scratch before, and I am not well versed in the platform yet, but I do have faith that this platform will give me the tools I need to succeed. I am very fortunate to have found it. So far, everything is going very well! I would like more of a walk through added for the hopelessly confused and technology-challenged as I am.

Date of experience: July 17, 2022
Canada
2 reviews
2 helpful votes
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Very bad experience. They hold your domain has hostage. Take day to resolve anything. Very difficult to get refund it has been more than 4 days. People are nice working there but there system & management are horrible.

Date of experience: November 23, 2021
Arizona
1 review
0 helpful votes
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My last conversation with Michael, escalated support, was great. He repaired the issue. My website it up and running again and fully functioning. It took 3 attempts, but once I was referred to Michael, it all went smoothly.

Date of experience: March 14, 2024
Colorado
1 review
0 helpful votes
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I struggled for weeks because the login "create pin" kept giving me an error message that Bluehost was having difficulties, try again later. Your customer support was very unhelpful until the problem was escalated 3 times.

Date of experience: January 8, 2024
California
1 review
0 helpful votes
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In general, I have had little to no issues with Bluehost hosting. Over the course of 8-10 years almost no down time. Glitches every once in a while, but that's going to happen anywhere. Thank You Bluehost.

Date of experience: February 21, 2024
North Carolina
1 review
0 helpful votes
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The new user interface is a giant step backward. It's hard to find things intuitively, every time I log in I get an ad for things I've had for *years* before I can get to my dashboard, support has gone rapidly downhill in the last year or two. I used to love and endorse Bluehost, but I'm looking at new providers.

Date of experience: February 23, 2024
Canada
1 review
0 helpful votes
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Loading speed is to slow 1 second slower then hostinger. Price is to high almost doubled hostinger. C panel outdated it needs a reskin. One star is what you get with old infrastructure and barely any upgrades.

Date of experience: February 21, 2024
GB
1 review
0 helpful votes
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First time blogger at 74
June 2, 2022
Updated review

As a novice I keep creating my website and then it just disappears and asks me to again create my website... Not impressed so far... Daniel
Worked out what was wrong. Really need to have a hold your hand step by step guide to follow.

Date of experience: June 2, 2022

As a novice I keep creating my website and then it...
June 18, 2022
Previous review

As a novice I keep creating my website and then it just disappears and asks me to again create my website... Not impressed so far... Daniel

Date of experience: May 19, 2022
Minnesota
1 review
0 helpful votes
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There are a number of steps to complete to set up a website, and while each one is not difficult, all of them together are fairly overwhelming. Currently I'm trying to have my SSL certificate verified and it's not working and my email account will won't receive emails but can send them and my website still has a temporary domain name instead of the one I paid $100+ to buy. It's frustrating.

Date of experience: July 26, 2022
Washington
1 review
0 helpful votes
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This is incredibly not user-friendly to set up
November 4, 2022

This is incredibly not user-friendly to set up. I have used GoDaddy previously and the setup was flawless. I have had my site up for over a month and still cannot accept orders, checkout or ship orders. I have never been so unhappy with a purchase before, honestly.

Date of experience: October 5, 2022
Michigan
1 review
0 helpful votes
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Customer service has always been top notch
April 14, 2024

Customer service has always been top notch. If I have ever had an issue and I call Bluehost they actually answer the phone, walk me through my meltdown (lol) and always make sure I am taken care of. I honestly feel that with Bluehost I know that there are people ready to help me and not just some AI computer host.

Date of experience: April 4, 2024
California
1 review
0 helpful votes
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Upselling is annoying, plus, I have many (hundreds over the years) spam 'subscribers' which on three separate occasions you have failed to help me with, sometimes even saying that I am lying about them.

Date of experience: December 11, 2023
Minnesota
1 review
0 helpful votes
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Absolutely a scam
December 19, 2023

So, my first website on Bluehost crashed, and they were no help. Decided to switch to another company, but then my second site acts up after renewal—boom, hit with a $350 charge. Site's down, and their customer support doesn't have a clue. Asked for a refund, got an email saying, "Nope." How they get all those good reviews is beyond me. Bluehost feels like a total scam. Time to bring in the legal squad. ‍

Date of experience: December 11, 2023
GB
1 review
0 helpful votes
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Useless support team that ends chats when they don't know how to solve issues, slow and laggy loading times with images on the site overlapping, generally horrific customer service and ads shoved down your face 24/7 to spend more from logging in despite their basic service not even working properly lol

Date of experience: December 12, 2023
Wisconsin
1 review
0 helpful votes
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It would be really nice if the billing change form would actually work. This is the second time this year that I needed to update the information and took multiple visits and attempts to do so to finally accomplish the task with out seeing "Please try again later."

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Never had issues before or it was fixed within reasonable time. Now without me changing anything on my site it started to have serious issues and nobody from your service is capable or willing to help. The BIG thing is that the problems started without me making any changes. I have been with your service for almost 20 years but it feels my loyalty is not appreciated. If you would like to reply to my comment: *******@yahoo.com

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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I chose 2 stars because of how difficult the Word Press editor is when attempting, to edit web pages. You can't delete paragraphs of words and instead have to delete or backspace & when you hit the arrow keys the screen jumps around and it's impossible to edit just a few words vs the entire 'block', and that's just what I have in mind...

Date of experience: February 28, 2024
GB
1 review
0 helpful votes
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After receiving explicit assurance from your support team that my services would not expire, they did and my website and emails have been down for >3wks now. This is having a material impact on my business, and despite raising multiple support tickets there appears to be no urgency in your addressing the problem.

Date of experience: December 22, 2023