business logo of Bluehost

Bluehost

Overview

Bluehost has a rating of 3.5 stars from 21,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bluehost most frequently mention customer service, many times and easy access. Bluehost ranks 1st among Web Hosting sites.

service
670
value
93
shipping
34
returns
54
quality
606
This company does not typically respond to reviews
+22
How would you rate Bluehost?
grey star
grey star
grey star
grey star
grey star
Tennessee
1 review
0 helpful votes
Follow Lauren B.
Unfollow Lauren B.
Send Message
Share Review
Report Review

I've had continuous problems since migrated my website here. Some has been solved some hasn't. I've had to contact the customer service multiple times with the same issue. My emails don't work and everytime I call I have different answers. I even had someone being very rude telling me to delete a website that wasn't mine.

Date of experience: March 11, 2024
Canada
1 review
0 helpful votes
Follow Raymond K.
Unfollow Raymond K.
Send Message
Share Review
Report Review

I've had two situations in the last week that happened because of my own actions. Both times I called the representative was very helpful and solved my problem quickly. It's very nice to be able to actually talk to someone relatively quickly and the primary reason I have bought my hosting with blue host.

Date of experience: October 23, 2022
California
1 review
1 helpful vote
Follow Anthony C.
Unfollow Anthony C.
Send Message
Share Review
Report Review

Do not use bluehost
November 5, 2022

I've had their host all year and paid to use their website builder. It only worked for the first couple of months and have not been able to make any changes to my website since it has not been working. I've asked multiple times for months and nothing has been fixed and they refuse to give me a refund. I do not recommend

Date of experience: October 6, 2022
Illinois
1 review
0 helpful votes
Follow Rachel N.
Unfollow Rachel N.
Send Message
Share Review
Report Review

The usability of the bluehost site is great
January 15, 2024

The usability of the bluehost site is great. Customer support has been atrocious. My entire site disappeared, and now it's WRONG. No one knows what's going on with my account when I contact into Bluehost. The Chat feature vs. the call feature give me completely different answers. Response times are TERRIBLE. I'm extremely disappointed in this service.

Date of experience: January 8, 2024
Utah
1 review
0 helpful votes
Follow Gorgi I.
Unfollow Gorgi I.
Send Message
Share Review
Report Review

You keep charging me 3 timers a year when it was supposed to be once a year... I am going to be going back to go daddy where this NEVER happened. You also don't give a heads up now I am in the red in my bank account very sleazy... I have never had an auto renewal not tell me several days before

Date of experience: January 8, 2024
GB
1 review
0 helpful votes
Follow Ondraya W.
Unfollow Ondraya W.
Send Message
Share Review
Report Review

Website down for over 24 hours last Friday and now down again because the server on which my account is hosted is currently under having performance issue. Your admins are working on reducing the server load and getting the server back to full functionality but no idea how long this will take. Not good that this is two weeks running I have no website. Not happy at all.

Date of experience: February 16, 2024
Washington
1 review
0 helpful votes
Follow Anthony F.
Unfollow Anthony F.
Send Message
Share Review
Report Review

Experience has been far above what was expected to be brutally honest. The help I have received when reaching out has been above average and the problem gets solved just as quickly as it did when it started. I'm impressed, Keep up the Good work ladies and gents

Date of experience: March 2, 2024
Minnesota
1 review
0 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Send Message
Share Review
Report Review

The chat help and calling in for assistance need to be better. It takes multiple calls and chats for help. The majority of the time, the "help" is incorrect. I have been very disappointed with this hosting service so far.

Date of experience: February 17, 2024
Thailand
1 review
0 helpful votes
Follow Todd U.
Unfollow Todd U.
Send Message
Share Review
Report Review

My site was losing rankings due to slow loading of the pages. You recently added (or made easy to find) a control to reboot the server, and that has made a big difference. It should have been in place a long time ago.
Thank you for adding that.

Date of experience: December 9, 2023
Colorado
1 review
0 helpful votes
Follow Parkview C.
Unfollow Parkview C.
Send Message
Share Review
Report Review

Access assistance needed
May 26, 2024

I was made an administrator of our site a number of years ago. Someone else was actually doing the work on the site. They quit. I needed to go in and make changes and there had been changes since I last worked in the system. I got the assistance I needed to access the items I needed to change.

Date of experience: May 16, 2024
Georgia
1 review
0 helpful votes
Follow Lazaro H.
Unfollow Lazaro H.
Send Message
Share Review
Report Review

Your customer service is pathetic, reaching your corporate office to address any issues is not existent and no one responds to emails either. The CSR's in the overseas call center constantly lie about issues that the client know exist. Changing to another provider.

Date of experience: February 20, 2024
California
1 review
0 helpful votes
Follow Jason T.
Unfollow Jason T.
Send Message
Share Review
Report Review

Bluehost has not been able to provide the services I pay thousands for. My new domain purchase does not work and customer service just gives me a runaround. My sites get hacked - and once even destroyed by a tech support worker who erased my website! I deeply regret choosing bluehost and the years I have worked with this company.

Date of experience: February 19, 2024
Missouri
1 review
0 helpful votes
Follow Mark X.
Unfollow Mark X.
Send Message
Share Review
Report Review

Had to wait nearly 48 hours to get into my account. Lost password feature wasn't working. Spent over two hours in chat sessions the first day and then called the next day just to be told support was aware of the issue and it would be another day before they could get it resolved.

Date of experience: April 5, 2024
Arkansas
1 review
0 helpful votes
Follow Electra D.
Unfollow Electra D.
Send Message
Share Review
Report Review

I've had Bluehost since 2007 or 2008 and it started great. For 2022 and most of 2023, customer support was trash. The end of 2023 and this year things have been getting better. I am cautiously optimistic that this direction will continue.

Date of experience: February 16, 2024
Massachusetts
1 review
0 helpful votes
Follow Da V.
Unfollow Da V.
Send Message
Share Review
Report Review

Bluehost's recent changes to their website has been causing a number of issues when login in. Luckily, their customer service chat option works pretty well.

But their Message Us keeps on beeping non stop, there is no way to simply turn it off.

Date of experience: December 20, 2023
Netherlands
1 review
0 helpful votes
Follow Luke G.
Unfollow Luke G.
Send Message
Share Review
Report Review

It's so slow initially logging in
April 12, 2024

It's so slow initially logging in. It shows a log-in screen, then that changes to just the domain user id screen, then the password screen, and then tries to make me buy a website professional thing every time.

Date of experience: April 2, 2024
Iraq
1 review
0 helpful votes
Follow jamal m.
Unfollow jamal m.
Send Message
Share Review
Report Review

My great experience with Bluehost
September 2, 2024

My experience with Bluehost has been great, although I don't speak English, but the customer support center deserves recognition and respect, and I made unintentional mistakes, and when I contacted the support center, the mistake was addressed by them.

I wish you all the best.

Date of experience: August 23, 2024
South Carolina
1 review
0 helpful votes
Follow Jeffrey Q.
Unfollow Jeffrey Q.
Send Message
Share Review
Report Review

I asked how to redirect a domain, and the rep did something that I found out four days later doesn't work. I tried to purchase hosting, and when I tried to remove unwanted features, my cart emptied entirely. I noticed a spelling error on the page too. Get me out of here!

Date of experience: March 10, 2024
California
1 review
0 helpful votes
Follow Lesette C.
Unfollow Lesette C.
Send Message
Share Review
Report Review

Just started with your site and i spent a lot of time creating it, for the last 5-6 days I have been unable to access it, change anything, publish anything. I get different answers from support each time.

Date of experience: May 18, 2022
Malaysia
1 review
0 helpful votes
Follow Cheong B.
Unfollow Cheong B.
Send Message
Share Review
Report Review

My server got hack a few months back, and keep on having different problems on different websites every now and then. Everytime i talk to live chat it only solve the problem that I highlight and can see, but doesn't really resolve the real problem.

Date of experience: May 20, 2022