From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I'm just trying to chat with someone,. And can't get past this rating screen
So far dealing w/ support has been a terrible experience. The person has been terribly slow at responding.
I am having difficulty getting help because English isn't the first language of the people trying to help me. My blog was up and running, and now it doesn't show up. I have had so many problems with this host.
Difficult to navigate getting a professional email account Is impossible
Since I'm so new to all of this, it is a little hard navigating what I am trying to accomplish. But I keep reading great things about this site so I'm not wanting to give up. I'm determined. :)
Issues from point of purchase through point of setup so far
Nice!This customer service staff made me feel very friendly, very good
Stop asking for feedback after i left it
Too much $#*! on the screen, I can't find out to edit my site.
I cannot log into my Account On2itSoftware.com using Edge V 22H2. As soon as I click in the Password field a 'Bad Gateway' Screen is displayed. Chrome on the other hand has no problems. So it's not your Website. Nevertheless your development team might need to be told, if they are not already aware, so that they can test your site using Edge. With the advent of ChatGPT, Edge could be going to get a whole lot more popular.
Pleas let me know if you are aware of problem.
It's pretty good, but kind of annoying to file share to. I expected more of a simple FTP thing to use, but uploading files works okay. It is stupid that you can't upload folders properly, they end up being 'file' file types instead of folders.
Basic pack is very disappointing so far, I installed a site, worked fine but keeps changing to SSL, even though I have none, except free one year that I can't find anywhere inside panel. I can't access given domain, Invalid SSL certificate Error code 526 keeps popping up...
DO NOT WORK WITH BLUEHOST IF YOU VALUE YOUR CONTENT IN ANY WAY. Bluehost erased all of my content. I provided a backup file, as instructed, and was told by five different representatives to take five completely different courses of action to reinstate my content. Nothing worked, no accountability was taken. Ultimately, I decided to end my relationship with Bluehost and requested a refund. Was denied a refund, even though Bluehost charged me in September, the same month they erased all of my content, and therefore was not hosting anything or servicing me in any way. This is hands down the worst company I have ever worked with... truly bottom-feeder, embarassingly bad customer service. NOT worth your time or money.
So far I'm struggling here. Not as easy as a 5 minute set up like stated
Bluehost website keeps refreshing making it very difficult to get anything done on the website
My new site has only been populated for 1 day and i've already got 13 spam phone calls to make my site. The price was good but this is complete bull$#*!e. At this rate there will be 4700+ spam calls i'll have to block.
The site is super slow every time I get on it. I just joined today.
Terrible experience. The support chat is waste of time. They know nothing and can do nothing. They cannot even check the status of your pending tasks, they cannot give any specific info. They just keep thanking you for calling and waiting.
The phone support is even worse. They keep you waiting on the line for tens of minutes and all they can say in the end is that they were unable for fix the issue and promise to email or call back. They will never call you or email you back, and even if they do so, they just thank you for your patience! Crazy terrible customer service. Think twice before making any purchase with them.
The chat support is very slow, it took me two hours to get something fixed when I signed up last night because in between messages they take 10 minutes or more to respond to most messages
As a beginner, I'm pretty lost! I've been able to figure out how to get the basic needs done, but nothing more. There have been few walkthroughs. I'll admit though that I still need to go through more tips & tricks articles, but I wish there had been something at the beginning to find out that I'm a total newbie and force me to sit and get a walkthrough.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members