Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I paid for a yearly plan and trying to open my blue host since yesterday, but it stopped at the first page and all links and icons are inactive just gives me the message " about the server" please solve this problem. The chatbot is useless.
Had a domain name set on the website but then went back and changed it before purchasing. Now it shows the old domain name, which I did not purchase, as my primary and the one I did purchase as unassigned. I called to get it fixed but they told me they had to wait two hours before they could change it. I called back in 2 hours and they said they had to escalate it and it will take 24-72 hours. Why would I have to wait 2 hours for an escalation to be sent that would takee 24-72 hours? I bet I am not getting that time back on my purchase.
Still working on the site setup. I'll probably need to make another support call.
My website is not online. Please help me to restore the backup. I spoke to your support and asked for help. They said that it's not common to restore the backup, but that support could do it out of courtesy. I mentioned to them that in the Basic plan I hired from Bluehost, there was an extra service topic involving the Backup of the Wordpress site, but at the time I ended up not selecting this option. I would like to purchase this service to ensure the backup of my website. Can you please help me get my site up and running like it was a few days ago? There's a lot of work there.
My corporate email address *******@a1solucoests.com.br I can't access it either, please help me.
I am not finding it user friendly at all. I could not submit payment info. I could not sign up and now I cannot figure out how to access the right website builder.
The process to load a purchased theme is not clear and have been working on resolving this for last 24 hours. Tech support suggestions are not clear and I am ready to give up but can't seem to find a way to get my money back.
I am very frustrated. I can't find where my "live view" webpage is going. When I go back to the home page there are only lists of other posts. I have wasted a lot of hours.
This has been a steep learning curve and not incredibly intuitive. I'm getting lost in the navigation and sometimes can't find my way back to a page I had just been on. Some of the required plug-ins say they can't verify my account and I'm not certain why.
No support on the weekend. I called the support number and no one ever answered.
I purchased a domain through bluehost yesterday in order to create a Wordpress site; I also paid for bluehost hosting of the site. Almost immediately, by DNS was locked out with something about my IP address being corrupted (I'm not a computer person so I'm not entirely sure what the problem was). I went though a series of chats with tech support to resolve the problem and was told that it would be 0 - 8 hours for the correction to propagate through the system. An hour later I could get to Wordpress through bluehost but the URL stated that the site was 'Not Secure'. Again I went through a chat fix and was told that it could take up to 40 hours for the fix to take place. The tech people used a lot of jargon and it was basically impossible for me to understand what was going on. Very disappointing!
Can't install the theme I paid for. It keeps telling me to wait a few minutes and try again.
1. When i try to enter my wordpress it shows error1001. Custom service is helpful and polite. But according custom service I cannot enter wordpress and develop my website until propagation complete
2. When I go into advance setting. The language suddenly become arabic.
AFTER HEARING ALL THE WONDERFUL REVIEWS I SIGNED UP A FEW HOURS AGO AND I CANNOT OPEN THEMES TO SET UP BLOG. THIS IS VERY FRUSTRATING. I NOW HAVE TO WAIT 1-2 HOURS TO SEE IF CONTACTING A REPRESENTATIVE FOR THE SECOND TIME WILL BE FRUITFUL.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.