From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I can't create an account without purchasing a domain or hosting plan. I want to transfer in a domain to a new account, but I cannot because of this.
Easy to find products/services, but not what they are costing.
I $#*!ing hate the interface change you made! Why the hell you change the way I log in?
I never changed it and had to waste like 10 minutes recovering everything. You SUCK!
I am having several dificulties. I cants see my site in google, what i can see there is previously deleted site
Not impressed. I've had numerous issues and my site has gone down multiple times, each time resulting in me having to contact support multiple times to try and get the issue sorted, even after being advised the issue was fixed. I never had issues with my previous host. My images are suddenly taking forever to upload. Another issue I never had with previous host..
This is the worst group I've ever dealt with. Poor customer service, no communication amd no results
I tried connecting my domain to Square, but it overrode my website, so I reverted changes, and since then my website has been down. Live Chat has seemed to identify the issue but so far it hasn't been picked.
Massive problems because I'm a webmaster and your support people linked this account with a customer's account. Still can't get that fixes-?
I want a simple website but can't seem to get it done.
Not as easy to set up as some would make you think
I seem to have a hard time finding the link for in-depth training/intro.
Have been trying to renew my site for over one month,,,,,and can not get a call back...and your site refuses to process mynew card
Chat always logs out when I'm trying to get an answer
The Site works well, However, there have been a number of Technical issues with the Hosting site which, as a complete beginner in building a Website cause me confusion and self doubt by thinking I was the one making mistakes and missing 'obvious' choices due to my lack of technological experience!
This has been a huge learning curve for me, but getting there.
For some reason I can't log into my account - I get another account that has my details but I can't do anything with it - how does that work? When I spoke to someone on chat, THEY could access my account, yet I still can't. They were using the user ID which I was initially given, but that doesn't allow me to log in. So when I ask for my user ID, the email tells me that it's my blog domain. Am incredibly frustrated and would appreciate proper help.
I was recommended to bluehost by my developer about 7 years ago and it was a good company but they must have sold or changed management or values two years ago. This has been the worst experience ever. It just doesn't make sense how bad tech support became. I don't know, but it is as if they moved the company to a new country or new dimension. I don't know what happened. Last year - I could't get basic wordpress templates to work - it was amazing. Multiple templates from different vendors.
I am trying to leave the company and purchased a host gator account. My sites have been down three times since January first.
Stay Away
I am really struggling to understand how to use everything. It doesn't feel very user friendly to anyone new to creating their own website
I still do not have my site running. I was led to believe a simple site was "easy" and could be up in 30 minutes. It has been weeks, and I am miserable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members