From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Auto billing kicked in - I don't want auto billing
Website cannot be edited via Wordpress as originally started. Also, website is timing out and not showing 'coming soon'. I addressed this a few days ago via chat.
No good services, your organisation has an issues and we consumer has to suffer
It is very hard to create a website with this hosting. There is not simple drag and drop software that can give you a professional looking website without the hassle.
Excellent customer service, reasonable pricing, and reliable servers.
Poor customer service experience recently. Lack of knowledge left a client's site unaccessible for days due to this. I fixed the issue myself by uninstalling elementor and elementor pro plugins, then reinstalling. Pretty simple fix to the 500 error that 3 different techs weren't able to discern.
I am very thankful for them and this service. We do our best right!? My review is just and I see room for growth. Cheers.
Im trying to cancel after 30 days and customer support is giving me a hard time
Poor customer service! It's been almost a month since none of your team members have been able to solve my email sending and receiving problems. I am very disappointed.
The transfer area is poor in service, they did not complete my transfer and I lost money
It has been pretty good with no front end experience I have been able to make a good site for my political group.
I have been locked out of my account for days due to login errors. I had to contact customer support three times before finally receiving an email to confirm the issue had been resolved. This was incredible stressful!
Regarding my payment, good service but still not stopped my payment. I have to come here.
The tech support people do not seem to know what they are doing and/or do not care.
My website has been down since my domain name renewed. I've tried your support service twice and waited 48 hours after each for it to "propagate." I'm waiting - again. I can't tell you how unhappy I am with this.
The Bluehost interface is not user friendly. The message us field keeps popping up and obscuring the main window. Also, accessing various fields is confusing - you might have regular users test drive your layout to improve customer experience.
It is waaaaaay too confusing for someone new to this. It isn't clear that Wordpress is opencource software that is being hosted and used by Bluehost. I am consistently asked to renter my username and password by Wordpress and I had to figure out on my own how to set that up. It is not very intuitive.
Where is the site editor?! It was here one day and the next day it was gone. So confusing when tutorials and what's out there for help is based on a system that is phased out. You should've paid to release new tutorials that went live the day they came outl
Pretty smooth. This was my first attempt at website building and a lot of people told me it looks professional and its easy to navigate. I just followed the template and I'm happy with the results and feedback.
Why do I need to call back and chat 5 times before my account is unlocked? I got a text that attention was needed from inside an airplane, I got disconnected and reconnected many times and got locked out. JUST UNLOCK ME!
For almost one week you deactivated my account for no reasons, every day I contact agents and they didn't say a clear answer and postpone to few hours and when I contacted again then they did same, during this time we lost some valuable things related to our business and finally I figured out you locked some accounts to investigate, at least you could tell me that you have a security issue so that I wait you open my account again but I received complicated answer and I had to contact you again and agian and every time I had to waste time to wait an agent to answer me
Continuing irritations with email going down from time to time...which is why I am here again, trying to get it fixed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members