From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
It take a multiple clicks to find the function I need, specially the cPanel. This should be easy to access.
Nothing but problems. Please add more value to the cost associated with this site.
Ross is simply the BEST! She was kind, helpful, and very supportive. She solved my issue in less than 2 minutes. I recommend her all the time
The site has been going down a lot but it seems to be working now.
Need a support ticket system when major issues occur - chat has become unreliable
Often go to support and get told my issue is fixed but it isn't but other than that I can't fault the platform
I don't like to use your WordPress themes when I have Divi. I'm always being highjacked during onboarding.
I am too tired from covid. I paid for another year. The salesperson told me Id get phone WordPress help and gave me the number. I've been paying for this extra service a long time and never used it. So when I need it, I get told I don't have it. Very rudely., and ignored.
Deleted staging site which in turn deleted the database for my main site. Had to wait longer than the initial 72 hours promised restore time. Reached back out to support and they told me another 24 hours. Now my webpages couldn't be processed today.
I have a cron job and all the time you are changing the time, it is a garbage service that you give when you write to the chat
It is not very beginner friendly, and I don't want to have to spend money to get help.
Customer service is very good, I do have issues with the website, but they get fixed whenever I ask for assistance
Overall a clean look and feel, but some of the customization and many of the color options are horribly buried in contextual menus -- All color preferences should be located in the same place, as seen in the Mobile page version.
I am still figuring things out however, it has been fairly easy to figure out the tools and how to create w beautiful website.
So far, just about everything I have done in moving my websites to BlueHost has gone wrong. NOW, I find that Elementor is struggling because of slow server speed.
It took multiple attempts with calls to support to be able to login. Really unacceptable.
Purchased pro plan on Jan 12. Today, Feb. 14, you still have not been able to connect my domains to my sites, four simple sites
We have our website and e-mail hosted by bluehost. I recently built a new website and added the website hosting to our existing e-mail hosting. The changeover has been anything but smooth, and the customer support teams have been incompetent and are unable to have direct communication with the more experienced support team, and even worse are unable to allow me to speak directly with them. In the two days that we have been working with this, our e-mail accounts have been disabled three times (including right now as I write this), my read emails on my accounting e-mail were deleted and have not been restored, my website was disconnected inexplicably after we had it up and running, and when they reconnected it they actually COMPLETELY deleted my website that I had just spent thousands of dollars creating. Fortunately my webdesigner had a copy, though there are hours of changes that are not on that back-up. All this, and I am still unable to get real time support from anyone but the lowest tiered techs or any acknowledgement of their mistakes. Just a pat "can I help you with anything else". Like... what else would I want you to help me with. Everything you touch becomes a hot mess.
I am trying to transfer out my domain amakeovertotakeover.com since November 2023. As today I am not able to
After a week of tech support chats and voice calls I still dont have a web site up and running. Nobody seems to be able to help. They are unfamiliar with In5 and how to make it work with Word Press. Very frustrating.
Service is terrible, cannot get paid service to work.I have workd with support for at least 10 hours and still don't have access to a working email
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members