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BluehostReviews 21,468

3.0

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
96
shipping
34
returns
54
This company does not typically respond to reviews
California
1 review
0 helpful votes
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For two days I have not been able to get to my website.

Date of experience: February 15, 2024
Texas
1 review
0 helpful votes
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All good
February 15, 2024

All good - the interface has changed a bit - sometimes hard to find the file manager link.

Date of experience: February 15, 2024
Michigan
1 review
0 helpful votes
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I wish the opening page went to my account, not a sales page.

Date of experience: February 15, 2024
California
1 review
0 helpful votes
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WP Pro service is usually very helpful
February 15, 2024
Updated review

WP Pro service is usually very helpful. It would be nice if links to documentation for the various plugins were easier to find.

Date of experience: February 15, 2024

Not as easy as i thought to use
May 17, 2022
Previous review

Not as easy as i thought to use

Date of experience: May 17, 2022
Oklahoma
1 review
0 helpful votes
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I don't like all the steps I have to go through to log in. It's like 4 steps now, instead of the previous 2.

Date of experience: February 15, 2024
Virginia
1 review
0 helpful votes
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I wish I had a dedicated account manager. It's frustrating to have to keep explaining my business to each new person I talk to, and quality varies widely depending on who I'm working with.

Date of experience: February 15, 2024
New York
1 review
0 helpful votes
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My site looks nice, but its also very complicated with all of the different overlays, Bluehost/Wordpress/Elementor etc.

Date of experience: February 15, 2024
North Carolina
1 review
0 helpful votes
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It's going well
February 15, 2024

It's going well. Not a fan of the email platform. Otherwise, great

Date of experience: February 15, 2024
Poland
2 reviews
0 helpful votes
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The account is fast and secure
February 15, 2024

The account is fast and secure. This is great for me

Date of experience: February 15, 2024
Washington
1 review
0 helpful votes
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My website has been inaccessible for weeks an Ive not found a solution so I'm moving to another host

Date of experience: February 15, 2024
Washington
1 review
0 helpful votes
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Difficult to manage, various issues with site over the last year, including bluehost website builder being down for an extended period of time.

Date of experience: February 15, 2024
Saint Lucia
1 review
0 helpful votes
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Why is this site so nonintuitive?
February 22, 2024

Why is this site so nonintuitive? Now after upon legal formation of the company and launching the site, it looks like I created a blog. Boo hoo. JWH4.

Date of experience: February 15, 2024
GB
1 review
0 helpful votes
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Good overall although there is a noticeable lag when editing the site.

Date of experience: February 15, 2024
Costa Rica
1 review
0 helpful votes
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You made me do something I never imagined I would, switching companies.
Bluehost was incredibly good for years and now it's incredibly bad.
All this in one year.

Currently, after a month of asking you to solve the SSH access to the server, I continue to spend an hour every couple of days on the support chat, and you don't fix it.
You tell me in a few minutes, in a few hours, etc., and it's always the same.
You don't solve it.

Last week I was unable to access my account for several days. You couldn't solve it either; it was through Facebook that I found a solution.

I really bought a domain on GoDaddy las week and am looking at how to migrate everything there. Because I see that Bluehost really doesn't care about letting their customers down.
We have commitments to third parties, and Bluehost lies to us without caring about this.

Thanks for the good years.
For this last year of lies and disrespect, let it be what God wants.

Date of experience: February 15, 2024
New Jersey
1 review
0 helpful votes
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After the UI changes its continuos pain to work on blue host platform. DNS entries are not reflecting consistantely having almost issues every week.

Date of experience: February 15, 2024
Maine
1 review
0 helpful votes
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My main site has been down for a week
February 22, 2024

My main site has been down for a week. All fixes attempted have caused other sites to fail. Service couldn't possibly be WORSE!

Date of experience: February 15, 2024
Bermuda
1 review
0 helpful votes
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I have perennial issues with email service requiring repeated calls for assistance.

Date of experience: February 15, 2024
Arizona
1 review
0 helpful votes
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Dedication means nothing to you!
February 22, 2024

Dedication means nothing to you! I've been with you since your domains cost nearly nothing. (Since around 2008)> Now you have jacked everything up so damn high it's ridiculous. Now I have to pay extra for emails? WTH? Everything that once was, is no longer. I will be looking for another hosting service. I can't take your price hikes any longer. You've become so greedy, just like everyone else! Good luck to you when everyone goes elsewhere! Staying with you all these years got me nothing!

Date of experience: February 15, 2024
Florida
1 review
0 helpful votes
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I have been unable to access my primary email address of 20+ years for 6 days and I am missing critical emails. Have spent numerous hours reaching out for support and following up. I can't get resolution and no ETA has been provided.

Date of experience: February 15, 2024
LA
1 review
0 helpful votes
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Bluehost have a awesome customer support even if any case take long time. They will give you a temporary solution to continue your business until the whole issue resolved. You just need to keep them posted on your current situation.

Date of experience: February 15, 2024