From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I have been less than impressed with the wait times both on the live chat and when I'm waiting for issues to be fixed. I had NO website for over a week while I waited for someone to get around to fixing it. Not good enough
Your chat screen blocks access to important locations... Make it moveable!
Maybe stop disconnecting me from my WordPress site
A little difficlult to learn website creation. I was doing ok...before...navigation...stepped in...navigation has been difficult to figure out. I ay have missed it, but i couldn't find any tutorials.
Overall good, did have some issues with help updating DNS records, took 3 tries with the help chat. Also have experienced some periods of slow loading of my site recently
I have a problem with the mail and blackmailing from my own mail. Also, in the beggining I had problem setting up the websites.
Most if front agents are not capable to solve our problems and some of them even make it worse. Most of them ask us to leave phone number but no one really called! No one! I don't understand why they refuse to forward un-solved issue to tech team?
Your host has turned to a nightmare since my plan changed to wordpress
Can't verify domain. It's been a week and a half. Numerous tech support calls. Very disappointed. Probably need a new Host.
I am switching all our domains and services to another company. We have been without e-mail sending abilities for over two weeks and you have blamed everyone but yourselves and everyone, our ISP service provider, Microsoft themselves and an independent tech company said it is you that are having the problem. You folks have either been dishonest with us or just have incompetent staff.
The renewal fees are extremely high compared with other services and the support is deficient. The price doesn't justify anything.
I am amazed at the depth of performance the support time has
My site has been consistently down due to faulty account issues. This has been a persistent issue for over 2 weeks.
I have wasted hours of time trying to update the email, address, and phone number on this account. After over a week of emails, phone calls, and chats with support agents, it is still not updated.
Terrible customer service. My chat agent left on purpose. Many features of the CPanel not working correctly.
I am generally quite happy - but improvements are possible
When the portal works, it's great but I have issues with the staging website so I usually just have to make changes on the live site.
This is a fussy site. I often have to keep hitting refresh to get my pages to load or go to a different browser even when Chrome has been updated.
I am still learning, but I am satisfied with the experience so far.
Stop moving things around!
It is just a waste of time trying to reorient and find what was all completely easy and available with the cPanel. I'm not sure what your goal is, but it isn't worth it; consider the needs and wants of the majority of customers ahead of internal goals that degrade our experience as users.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members