From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
The site is notoriously complicated to use, and not user friendly. The number of YouTube videos dedicated to trying to teach how to use this site is telling. Every time I try to write a new post, I constantly get error messages, the page crashes, photos won't load, etc. The photos are the worst! I now know I have to upload a photo and then wait for it to fail. Because IT WILL. Then I have to insert it again from the media library. I've tried to upload them straight to the media library and that's even worse.
I am happy to use Bluehost and administrate several websites in it. Keep up the good work. Thank you for your services.
Every time I log into this site I am forced to reset my password. I don't know why I pay the expensive fees of hosting with Bluehost when I gain almost no benefits, and every additional protection, aid, or benefit is an extra fee. I will be looking for better hosting companies.
My site just had a critical error. WTF. I haven't even launched yet. If I am supposed to fix this then what am I paying you for?
I find it difficult to understand the website and cannot find things when I am searching for them. It is also slow.
I dislike the new cPanel format. I no longer can find where DNS records like CNAME are located. I preferred the old token system for accessing support but that is just because I have a non-Buehost issue with connecting to the registered email address.
I have been having issue for more than a week now. Some of the chat representatives do not understand requests being made especially regarding issue with my domain (Privacy Protection Purchase). The worst experience, I have had since deciding to go with Bluehost as my hosting platform.
Four months after opening an account at Bluehost, I *still* have two domains with 9 broken SSL certs between them. This despite repeated contacts with tech support AND the BBB.
Bluehost took it on itself to RUIN our online business in callous indiference and damages beyond repair wjhen in the last week of Sep 2023 few days shy of one year account inception for our domain https://abmtradeplatrform.com to PAUSE our account with a quid pro quo demand of $14.99 before the expiry of the one year term at 9/23/23. When requested to UNPAUSE the site adter premature subscription for hosting, Bluehost brought the site data up with another banner, this time hawking funnel building business of Etison LLC of Idaho - no nexus with our domain. Rather that repair Bluehost self meddling omto client domain, Bluehost created case #S-******* for sole purpose of merry-go-round from Sep 10 2023 to date with no effort to mitigate the damages. Today the domain defaults to Wordpress place holder display of "Hello World" We need this matter rectified ASAP and compensation for business loss paid without delay. This is the lowest of dereliction of duty and oppression for no just cause and refusal t mitigate the ongoing damages.
So many there isn't enough space to write it all. I'm happily switching to another hosting provider very soon.
Everytime I struggle so much with renewal of your services. Like now my services were offline for more than 12 hours
The team that moved over the website didn't set up the DNS records correctly and broke the email for my domain. The business hasn't had email for over 24 hours.
Worst service that I have ever had, consistently. ON
Seems reliable. My only issue was the automatic php upgrades that occured without warning causing my site to break.
Bluehost support is terrible, bunch of kids evidently looking up manuals - I thought I was novice, they rarely understand your question
I had a lot of hiccups and trouble with customer service giving me the correct advice.
I set this website up, but haven't had the time to get everything into place, so just completing it was good. Soon I hope to have things completed and up on the web. I like that I get reminders to look at it now and then.
I am well pleased with my interaction with bluehost.com and WordPress. As a new user, I have found it a challenge to learn but I am coming along with the help of a WordPress support subscription.
New to this area and trying to understand my way around
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members