From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Getting charged for add ons thought were included. Not always easy to edit templates.
Bad experiance with support and server overall lot of errors, bad configuration. Low security level
I have tried multiple times to resolve an issue related to the renewal of my websites. It has been three months and it still has not been resolved.
This new design is not user friendly requires too many clicks/steps to get in, even if I've finally learned how to manage I'm constantly frustrated
I have having trouble getting a problem resolved.
More than 6 extended calls.
2 escalated cases.
Still not completely resolved.
The ad that says your information is exposed, and want to sell a privacy app, should be discontinued.don't need you advertising my information to prove a point
Better than average need wordpress blog template that does not require logging in to comment on postings
You got a stupid pop up when logging on that I will never use.
I have not been able to get into the cPanel Email for over a day. We have business to conduct and this is preventing my employee from getting access to their email.
Nobody will help me getting google workspace set up. I purchased from another vendor and everytime I call or chat, I'm told that I'm required to purchase workspace through bluehost in order for them to connect. That is simply not true as I'm trying to work with the other vendor. However bluehost has offered NO technical support and is impossible to work with; I can't get anyone who speaks good English, they just repeat "I'm sorry for your trouble" type language back at me and tell me I have to buy workspace through bluehost. If the other vendor isn't able to help me today during my meeting, I will be requesting a refund of my bluehost domain.
So far I have been with Bluehost for 10 years and I enjoy being with them. Server uptime is never an issue and most things are simple to do.
However lately the customer service and knowledge level seems to have gone down a bit.
Average, had lots of issues getting email to work, which should not happen.
Built my first website this week through my Bluehost account using WordPress. So far, it's been pretty easy to understand. Plan to "publish" it today. Let's hope all goes well as it has been so far.
Extremely slow site, especially for the price. Seriously considering moving.
You downgraded what we paid for, unlimited domains, unlimited storage to three domains.
I couldnt access my account for two days and it made me a lot of problems
It took 11 days to to help me get back into my account despite many correspondence
Can't get email to work. Has worked for years but not this week
Support is worse and they response time after starting the chat is 10 min for each and every reply I'm using bluehost from last 8 years all of the sudden they stopped my hosting account and I try to renew no one helped me
I keep getting texts that my server is being changed by someone I don't know. It's very frustrating
Some issues with posting prevents a higher rating.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members