Bluehost

I have had a ton of issues with this hosting site and anm unable to edit or change my website. I also get warnings constantly that the site will be shut down due to failed payment but im paid through 12/2026?! Very unimpressed!

It is easy to access help through Bluehost and their products and are easy to review and renew. When. Need help with WordPress, there is a very friendly, and effective consultative service which has helped me many times and I would highly recommend. Any time I've had problems with running my website, they have been easily accessible and supportive and answered all my questions.

Your customer service has been nothing but disappointing, frustrating, and downright demeaning over the last month. I've lost count the number of times that I had to reach out for support and to follow up on numerous occasions because the promises made were not fulfilled. Please do not promise to email in 24-48 hours if you don't actually plan to do so. Bluehost deleted settings with my site without authorization, they lied to me about not being able to reinstate those settings, they put me off for a number of days, lied again, and then miraculously fixed it. I'm not happy about taking my 10+ years of service elsewhere, but you've left me no choice. I have ZERO trust in your services and that you care about your customers.

1. I got into a 3-year contract when subdomains where still part of my package. You changed it unilaterally. That's not a trustworthy way of doing business.

2. Some of the times I needed help, the support was trying to get me off the chat/call as fast as possible, and/or where giving me the wrong (outdated) information. I didn't feel helped, I felt constantly sold-to, and on one occasion my webpage even got re-set to a different framework.

I was locked out of my account for a few weeks and the response time on emails from the team that was to help me didnt provide any reason or details. Very disappointed. Good thing my website was just beginning to be built or who knows how much money I would have lost.

Super easy to use in setting up a website. Any questions I had, customer service was able to provide help quickly. Very satisfied with service, and continue to receive compliments on look of our website!

I'm working on a blog website for my sister. I have over 50 years of experience in computer programming and I maintain a code-heavy ASP.NET website. I have found the whole process with her blog incredibly confusing and difficult. She would have no hope doing it for herself. I don't understand how non-programmers can possibly configure a blog.

I'm still trying to figure out the site and having some trouble with the WordPress end. I'm working through some tutorials, but part of it is just the "figuring it out" isn't quite as intuitive as I'd hoped it would be. There are a lot of boxes when I click onto Wordpress - it's overwhelming and I'm not sure which ones I need to pay attention to first and which ones are "extra" ones that can wait until I get things up and running. I want the freedom to work through it and customize it, but I need a little more clarity in how to do that. (There's probably a user guide somewhere I just haven't found!)

As a fairly novice web site designer / publisher the site is high end but approachable and customer service is excellent.
I recently deleted a page by mistake and their live chat agent helped me fix the problem very easily.

I've been using bluehost since 2017, and the most recent redesign of your website is awful. I haven't found anything about the changes that I can comment on positively. You seem to have taken a 'hard sell' approach, while throwing current customers to the wolves. The site has become harder to use, takes longer to find what I need, takes more clicks to get where I need, doesn't render well on screen, and often throws errors. It's all Cons and no Pros. If you're looking for a webhost, I don't recommend this one.

It's a bit unclear what the steps are for migrating... It would be VERY helpful to have those steps outlined on the migration page and then on each email we get. You are at Step 2... do this, the next step is Step 3. I have not received an email telling me what the steps are for DNS changes to make my site live, not sure if I'm supposed to wait or do something.

It's been one problem after another. I should of had this website up the way it's supposed to be months ago. I have a lot more content for it but have been stuck on making the opt in box work. I talked to Aweber twice and added the records, I think I have the wrong form now and am trying to figure out how to change it.