The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I came to blue host on an introductory offer, which included a domain for free. I selected my domain of choice and paid, but then when I created my account and accessed it, it didn't show the domain I had chosen. I had to purchase the domain for 2 years for an additional $50+. I contacted support to try and resolve this issue, but was just told that "refunds can not be issued on domains". If that is the case, then please fix the introductory offer so it doesn't state something that isn't true.
I have enjoyed learning how to build a website, and about the many advanced features included in WordPress websites. I am also thankful for the services of BlueHost and the quality customer service they provide. Thank you, Bruce
The new way this is set up is confusing not liking it at all. Things that I was able to do with no issues prior are not easy anymore. I have been with you guys a very long time. This is the worst update you have had so far. It's almost as things are hidden and in different places. Not happy with it
I paid $758- for 6 months of support. Then, I could not prepare my site to publish it. I explained why in a phone call. A manager blessed me and said because of the circumstances, I was paid through March of 2024. Word Press knew about it because they helped me in October. But in November, suddenly they know nothing and claim you did not tell them.
The huge banner ad upon login is incredibly deceptive. You can't opt out and it comes up every time. I fell for it one time. I just want to log into my account without your constant advertising! I am ready to leave Bluehost over this!
The site works mostly how it did when hosting sites before and people have been nice. My email I think is snow fixed but I was told it was fixed the first time I contacted customer service and i waited about a week before contacting again because I was told may take a while and it never ended up working. The second person who helped me got me going before they let me go
I have many issues with this site and service, including speed, outdated pages that still have not been fixed, and the last time I tried to update my blog, it would not stick. If it happens again now, I am going to find a new host.
My experience was good until two weeks ago. Since then my site has not been operational. Today, I'm finally getting closer to seeing my site, but it's got a "danger--this site isn't secure" warning on it. I'm getting rather frustrated as I really want to advertise a summer camp on my website and more than a week has passed since I first flagged the problem.
You keep telling me my server is having issues... for over a week. And I keep getting errors when I try to create a page on my new wordpress... that I have no internet connection.
My other 2 sites work... otherwise I'd give you 1 star
The process to load a purchased theme is not clear and have been working on resolving this for last 24 hours. Tech support suggestions are not clear and I am ready to give up but can't seem to find a way to get my money back.
You have stole money from me, charged me, deleted my domain, and now trying to charge me 100 for your error. Im being refused help, nobody seems to know what they are doing. And my domain that was transfered to you is about to expire for good. Ive had it 8 years...expect a lawsuit
Bluehost informed me they are having issues with propagation. This has impacted my domain, web hosting, and email! To make matters worse, they did not offer any resolution or alternative service options for paid accounts.
I've been charged $200 to renew my website along with a required SSL certificate which resulted in a continued failure of receiving my emails for 2 days and ongoing. Support was made aware of the issue 10 hours after the certificate was certified and failed.
I am on the site less than 2 minutes and you have asked me to do a survey three times. How would i know, i just go here. Also, i have clicked on chat twice, and instead of getting the help i need, this survey pops up. That is not good service
This happens all the time when I try to log in to my wp-admin.
"There has been a critical error on this website. Please check your site admin email inbox for instructions."
When I call, some people know how to fix it and some don't. This is a big waste of time!
I will just be honest, my experience has been a frustrating challenge. Every step of the way require monetary upgrades and plug-ins to design the site and it still was never what I wanted. The site loads way to slow and I wonder if it will be able to handle a significant amount of traffic without locking up.
If I could start over again, I would probable try a different host and website builder.
I manage 9+ websites and today and another time this week all 9 sites were down for approx 10 minutes. Spent 30+ min in chat session with your Rep and he could not find any issues. Please have this resolved else you will force me to move my webistes to another hosting company.
I am new to website design and html. I wanted to be able to change any aspect of my website instead of using a cookie cutter template most services default to. This option has been pretty straightforward for me to implement on my own, so thank you!
Support seems to be falling off recently. I have had several support team drop out of chats prior to fixing issues or not fully investigating issues and rushing to solutions that did not work. I am still dealing with an on-going issue with our server
Overall... 'Trouble', in one way or another. Customer service generally polite, friendly and try to help. But I have not had the smooth, trouble-free experience I expected when I signed up to Bluehost.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.