Bluehost

My old Bluehost host was running out of disk, so I asked to upgrade. After several emails back & forth, one of their IT folks spent several hours on the phone with me, arriving at an appropriate hosting solution and enabling the transfer of my shell account and web site to the new VPS host, dealing with startup issues, making sure nothing (especially the constant stream of new emails) was lost, and helping configure the site.

I myself am a software professional with decades of experience, but am not a sysadmin. The explanations, planning, and execution, the support in general, were faultless, supportive, clear, and professional.

The agent went beyond the call of duty to help me out with my issue. I was truly amazed at her friendliness, care, and concern, and the ability to resolve the problem. I've always loved you guys, but now I love you even more.

Not the cheapest hosting service at Bluehost but definitely the best service.
Amazing products, wonderful and fast customer service. Their team knows what they are doing and is well trained. Looking to keep working with them and most probably scale up my membership

Redesigning, rewording... recreating our website with Bluehost just now has been a SUPER experience! We only talked with a few people and each step of the way was seamless. From the 11 pm first call (what and how do we do this?), next day 2nd call (here's how you do this for what you want), after holiday weekend 3rd call (check out your site!/make changes?) to minutes later 4th call (review changes and site done!), EVERYONE we spoke to was friendly, courteous, very knowledgeable, understood our needs, explained options, easy to understand, quick, and efficient! Copy writers & designers are the BEST at Bluehost!

The service has been reliable over the years. It is also reasonably priced, and the website editor is pretty easy to figure out. Technical support rep's have also been skilled at resolving any issues. I just wish there was a better discount for purchasing multiple years at a time.

I believe my customer service representative intended to be helpful by providing a link with instructions for solving my issue. Regrettably, the instructions were not written in a language I could understand.

I have been less than impressed with the wait times both on the live chat and when I'm waiting for issues to be fixed. I had NO website for over a week while I waited for someone to get around to fixing it. Not good enough

Since Bluehost has made changes last years I continuously have spent hours trying to access my account with passwords not working even though they are correct and many other issues. Also its crap when you now come on it it doesn't go straight to the website page. Its gone from a great platform to one I won't recommend at all!

I was on the phone earlier today to ask that the secure certificate be renewed (we already paid for renewal). The guy could not figure out what it was. Then he said he had, and that out website would be up in about half hour. 7 hours later... no. I also did the online chat, and was told some plugin was the problem. Someone in my organization took a look and said the issue is the un-renewed secure certificate. I need it renewed!

I'm having financial difficulties as a freelance designer, and every time I log in to my Bluehost account, I'm constantly being pushed to upgrade my plan. I originally had an unlimited plan, but now I'm receiving warnings about running out of storage. I am considering moving to GoDaddy hosting to remove all of this craziness. Bluehost changes its features frequently and plans to extract more money from its customers. You are a business, so I understand about turning a profit, but I would put more value on serving the customers where they are rather than for extra profit. I'd rather have a solid customer base recommending your Bluehost hosting than try to earn a quick profit for a quarterly margin.

Support is amazingly helpful and has been what has got me through all the beginning stages of doing this for the first time. Everything was new for me and the stress was completely taken away knowing I had support on hand when I needed it. It's fantastic to know I can ask and will be attended to efficiently by professionals that know much more than me.

Swift and excellent customer care support regarding queries