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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Absolutely awful tech support if something actually goes wrong. I had multiple issues for years and you can never get direct access to help. You start back at the beginning every time with a new agent (who really doesn't believe you).
Navigation is not intuitive at all. When I call in with issues that the site is down, I get mysterious resolutions with no explanation for root cause, so the problem recurs and I have no clue.
Bluehost has been a great platform for our website. Any issues we've had, which have been minor, have been fixed quickly and efficiently!
Got a message my personal information was exposed, but when I clicked through it I couldn't resolve issue. Apart from that, it's great
Trying to do blog and podcast so not sure if this site is right for me.
Service could be massively better both front and back offices
Upon entering my account, there was a request to look at E-commerce, I clicked several times and nothing happened.
Can't get the website to function on my mobile device
The free addons do not work as advertised, editing has allot of glitches when adding and deleting variations.
Site mostly easy to navigate in the past. Using it again for 1st time now
I have tried to get you to fix the same issue 6 times, and nothing ever gets fixed. Now on attempt #7.
I've had chronic issues with my certificates, with accessing my WP websites, and with reinstalling the websites after I removed them. Support agents are always polite, but they seem to be working off exactly the same script. In fact, they don't seem human.
Aside from the minor website maintenance that has rarely happened at night while working, this has been a great service. The website maintenance is completely understandable anyway.
It seems I can never get to my file manager to update my website. I don't like your new design.
Deleted a hosted website and said would look into it and never did.
Database issues for 48hours
Email issues for 48 hours
I can no longer sign on to my email account from my desktop. I am blocked from sending emails to an email address that I was able to send in the past. I do not get good results from chat and you do nor permit phone support. I am very dissatisfied.
It's very difficult to design things to be unique and look dynamic if you want to individualize the theme.
I am on here for the 4th time in less than a month because my emails are being blocked by Spamhaus. The first round took me 4 days with out email to get a tech that was able to fix the problem. I am VERY unhappy with the service I am getting from Bluehost these days.
I have struggled a bit with putting my website together. Some things are not as intuitive as I would like to see and I get frustrated with having to keep buying services to improve the website. I guess its the cost of doing business.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members