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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
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Our website got hacked and I can't even recover it or remove the content of the hacker. The hacker has used our website for a fake store! Can someone help us out?
I have been in contact with support via chats multiple times over the last month and they cannot seem to fix my challenge. Even though I am reassured each time it is fixed. Very frustrating!
Wow. I was gunna go with two stars, but since you are FORCING me to type something in order to leave a negitive star rating, I'll be leaving a one-star. What a terrible bias to put into your survey. Learn math.
We have already paid for domain privacy which I just had to pay again!
Your service used to be the Best in the past, now... it's not
Prices have expotentially gone up. If it continues to be so high I won't be continuing my business with BlueHost. I can't afford a renewal of the hosting anymore.
This was a total mess from start to finish, trying to make any updates.
I just got charged 700 for something I did not approve.
The service is not satisfactory, and the current new UI interface is challenging to comprehend and navigate.
Having problem with email for about year and they never can figure it out ask me for my ip address something going on with the internet provider which is Verizon
20 days offline, no access to my account, unreliable and slow loading
Seems like bluehost downgraded i past year drastically
2 stars is because there were few people in your support team that actually helped, also I do appreciate you support team reaching out to me by email immediately after they fixed issue.
Over the last 15 years, I've had a few different hosts. Bluehost, hands down, has the services and the best customer service on the market!
After logging in to my account my websites do not show up. The screen only shows a spinning wheel. A chat session did not help in any way. This is not the first time this has happened. Under new management has not helped your customers.
Never really listened to my issues, just tried to sell me security, I have been with you since the beginning, over 17 years...getting bigger is not always better
We keep having SSL issues and support is absolute garbage. NEVER solves the case. It is infuriating.
Every time I log in I have to try several passwords.
I've used Firefox and I cannot find the domain management tools. Trying now on MS Edge, just in case it was a browser glitch.
I cannot get my website up and running. I wish to cancel all of this.
Angered that one of my clients was tricked into purchasing a monthly plan which is far too expensive. Bluehost would not budge on offering a discount, though he wanted a yearly plan.
Continuous hard upselling (more than once I've had to contact BlueHost directly to renew the plan I have rather than upgrading), slippery pricing, and poor customer service.
Very good and secure hosting service and very fast
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members