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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Ok for the most part but sometimes it takes days for customer service to respond to my tickets.
Chat keeps popping up and beeping at me. Every time I need help, support says they fix it and to wait 24-48 hours for changes to apply, and it never fixes it.
Awful ongoing service. My domain has been down for 2 months and I'm going in circles with numerous different staff members. Truly atrocious!
My platform kept crashing and I was uploading content and it kept not staying there next time I checked. I finally contacted customer service that said they will deal with this and months (over a year?) later the issue still persisted.
Updating your website probubly helped you, didnt help me at all. You lost all of my payment history, your cutomer service reps dont know anything. Ive been trying move 1 domain name... 1, just 1 and its taking me 3 freakin months cause no one is smart enough to tell me were to put this stupid domain authorization code thats been sitting in my email for 15 days, which means today is the last day before i have to wait another 3 months to complete my clients order.
Excellent customer service and very knowledgeable staff.
Thank you Bluehost, great support and an excellent customer experience! I am very happy with Bluehost!
I'm facing consinuous downtime. Even professional services is not migrating my mailbox to new server. I am highly disappointed.
Slow response, server error, frequent site maintance, server down, no dedicated ip and other issues
Your documentation about transferring a domain is not up to date. What is on the actual website does not agree with the images and instructions.
The chat is slow to answer and, as with most operators unfortunately, the support person does not accurately read the query, so I had to keep repeating the question in different ways.
There seems to be no record of my recent payments.
Bluehost reliability has been intermittent and it often takes multiple attempts at problem resolution when issues occur.
I'm having terrible experience with my Wordpress site not loading.
Support is slow, slow to respond, slow to solve issues, slow to start my tickets. This is my 6th time starting a chat. This is the. 6th time I have had to wait in a queue for "10" minutes but its been more than 10 minutes. This is the 6th time I have been asked if I still need help while I am waiting for my ticket to be picked up. This sucks. I have given Bluehost hundreds of dollars and my website, the face of my business is down. What am I supposed to do?
I make it work, but things could be done in an easier to use way.
I don't know why my website doesn't get traffic. Do I have a certificate? What is a certificate?
The instruction to access email from outlook especially on mobile outlook is not correct. Therefore I can not access my bussiness emails on the go.
As a customer of 7 plus years I am dismayed at what has become of Bluehost. They completely changed their fee structure and charged more money for inferior services. Almost overnight one of the most responsive customer service teams in the industry was replaced with people who were unfamiliar with the web hosting industry in general and Bluehost products and services in particular. I am in the process of migrating my 60 plus domains (over $1200 in annual fees lost), to another host who is like what Bluehost used to be. I hope you who are here leave and those who are considering, reconsider. I will make it my mission to repeat this less than stellar review as often as possible
I was signed up for professional email that I did not ask for.now it is forcing me to renew something I did not sign up for and I can't even cancel it in my account. I have to call you! Shady! So tempted to leave BBlueHost. Pricing just continues to go up for domains and for hosting. It's ridiculous what you re charging. I can get is cheaper elsewhere.
Website hard to navigate - service was kind of slow when I had issues. Sometimes domains go missing and can't be retrieved easily
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members