On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Cannot get my websites to load and the support service has been terrible so far
I've been charged $200 to renew my website along with a required SSL certificate which resulted in a continued failure of receiving my emails for 2 days and ongoing. Support was made aware of the issue 10 hours after the certificate was certified and failed.
Bluehost is confusing. Somehow I have multiple different accounts and I don't know how that happened.
Unresolved issues with domain name transfer (I have called twice to have the problem fixed and it still remains). Very disappointing. Everyone always says Bluehost is the best; this is what I get for listening to affiliate marketers.
Pretty easy to use and to understand. Lots of great options.
The service lost my content and could not restore it, even though I paid for code guard. I selected to allow my services to expire, but the changed the settings to auto-renew causing fraudulent charge to my account.
Our site went down due to an issue with the Bluehost Wordpress plugin. However, customer service was good at getting us back up and running.
The person on the chat really didn't help me and gave me the wrong information. I would really rather talk with someone on the phone - and he gave me the wrong number for that. Awful awful service
The worst customer service support and the least trained staff, also the changes to the platform were horrible and the service is going from bad to worse
The support is the worst of all the services that I contract, every time I need assistance I have to start a chat 50 times and it takes me half a day to solve anything in the best of cases, the support people are incompetent and when they don't know something they cut the chat, it's always the same, the service is somewhat insufferable
Technical issues are constant with your hosting service. Your tech staff seems to have limited knowledge or ability to get the situation fixed so we have a trouble-free hosting environment. We will definitely be moving our hosting to another provider. You have a lot of work to do to make your hosting service safe and reliable.
System constantly changes making older setups obsolete...making it hard to maintain websites. What is on the cpanel today, will be lost within 5 years. No continuancy. Trying to get human support to help is a challenge. (Although onece you do get suppport - they are usually awesome.) Old obsolete accounts which should have been deleted suddenly pop up again causing confusion. Adds say a service cost.99 per month then when you sign up they suddenly cost $1.25 per month. Promise of unlimited accounts suddently threatened to be charged more - so pretty much no longer unlimited.
No support. Service not provided. Effectively, I am switching now to other hosting.
The new panel control is very bad, return to the old cpanel! No UI, no UX... please get back to old panel control or make another best
The new user interface is a giant step backward. It's hard to find things intuitively, every time I log in I get an ad for things I've had for *years* before I can get to my dashboard, support has gone rapidly downhill in the last year or two. I used to love and endorse Bluehost, but I'm looking at new providers.
The servers are down sometimes and i hav to contact support for various issues too often
The new interface is better than the previous one. The changes you have made have greatly improved the performance of my website.
The website loads very slowly, some buttons in the navigation are not clickable, the Domains page does not load at all, and I'm prompted to purchase the same thing every time I log in. I have been trying to transfer my domain to another service but the process has been slow and unclear.
The site designer never works and no one ever answers when I call for help.
I have had issues with billing and being charged for services that should be discontinued. Once I caught the issue they refused to refund more than $6. I am moving my services elsewhere
I have another website hosted by Hostinger, way better platform, looking forward to migrate my content to them
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members