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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Charging $20 for park domain hurts. I don't like how Bluehost renews hosting at higher price and then I have to get help to bring cost down every year. Your introduction hosting is so cheap for new customers. What about your loyal customers who have been with you for years.
Bluehost editor was removed now and its screwing output of our website bring back bluehost website builder/editor
I have allready moved my bluehost account to a new bluehost account in order to have an acceptable monthly price, according to the offer when i signed up. The renew price for the basic hosting is $3.99 but it has, like last time with the old account, suddenly trippled. After talking with support they tried to go somewhat closer to that legitimately signed up price but trying to explain wild things before following what is just right. That fraudulent price manipulation attempts break it all, nevertheless the service works well.
There isn't an easy way to downgrade hosting plan.
Customer Service has not been great in the last couple years.
Not current in terms of user experience & UI and quite inaccessible for emails if not the professional ones
Chat takes too long and they disconnect you if you have to step away. They can go away, smoke a cigarette or take a leak, but if we do it we get disconnected.
Very unhappy with how Bluehost has mixed up my accounts and placed my prime account under a hosted account at random!
Reliability and customer service is the worst. Tech support is not knowledgeable, was misinforming us routinely, took us 2 weeks to get back online after their screwup.
I have not received my refund it has been more than one month you have refused to give me back my money yet you cancelled my plan because your email was not working so i would not recommend this service to anyone bluehost
After 2 years of great service. Today I found out that my 2 of my websites are down. Also, they are missing from your Hosting section of your hosting panel. It looks like it mysteriously disappeared. I did not remove them. I am on the phone with one of your techs, and they are unsure as well. The site's files are there, they are just not registered in your control panel. Looks like some type of server glitch on your end. I am sure other clients will be calling/email about this problem as well.
Shared hosting very slow and from time to time website is down
Aside from being charged twice for renewal of the service I do not need and without any option of downgrading my hosting package...and ridiculous support...
Many attempts in sept to get help simply how to access live website building support, which i paid over $250 for one month and your records will show i never ONCE was able to access one call, even one second of help, this was back in sept or early oct... i also tried asking for help hiring someone with BH to design my site and didn't get feedback and i just now spent over 20 min detailing the issues, hoping i would get it resolved, frankly, hoping to still be sold on hiring someone to build my site, then the chat closed down...
I have had to be on customer service all day. I was told I had change hosting plans and instead of you just restructuring your pricing, I am having to download all of my files and reupload them. This is a huge pain and my website have been down for hours.
24hr tech support via chat, telephone calls & email plus the helpful bundled integrated tools, and security are my fav BlueHost likes
I hate the nickle and diming I feel like Bluehost has been doing especially since the unlimited websites has been taken away. I feel that given the cost domain protection should be automatic, not an addon.
I had a chat and it got me nowhere. The same questions were asked that I had answered and it seemed like I was not speaking to a person but rather AI. I have still not resolved why I spent probably 15 hours trying to create a website and theme is not recognized.
Smarmy sales, promo. Dishonest.
I've been a customer for 8 years. You used to be good. I knew things changed when you opted me into a multi year product enhancement during the pandemic when I was not drawing revenue and charged me for it.
100% of our interactions are you trying to upsell me.
I will dump you a.s.a.p.
Too slow and still have not fixed SSL issues after weeks. Been with Bluehost for years...grown too much...service and help stink
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members