BlueflyReviews 374

I was skeptical about ordering from a site I've never used before but I was surprised because Bluefly provided easy check searching, quick check out, fast shipping and great customer service.
Thanks!

I tried to purchase a pair of Common Project shoes in a size 5.
The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction.
They were not helpful and actually abusive.
I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. The worst!
Do yourself a favor any do not do business with this company.
Even if you have to pay more, skip this horrible web seller.
Buyer beware!

My Bluefly purse is my favorite. They provide excellent customer service. This store made ordering my new purse the easiest I've ever done. It was enjoyable. Only free shipping could have improved it.

I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. However, it came in a generic white cardboard box and it was badly scratched. Here's the customer service response when I asked for a return. Even at a discount bluefly should offer goods as advertised but the customer service person pretty much told me that I should expect to be scammed. This better-than-thou attitude is astonishing as they're in wrong in the first place.

I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from
Blue fly or not (trust me there service is excellent!)

I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. On top of it - the customer service was some of the worst I've experienced

I don't like there return policy.It's hard to know your shoe size with different brands.I didn't know they charged $20 to return. Probably my last purchase from Bluefly.com

Bluefly was my go to site for years. I bought quality clothing at a reasonable price. Lately, it's gone down hill. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. They wanted $20 to return a $38 dress! Thinking I had misread the information, I contacted their customer service department, asking for clarification. Yep, they wanted that much money to return the item! I also asked if I could pay for the shipping fees myself using a carrier of my choice to avoid their inflated fee. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. I'm done! I will never order from Bluefly again! Price gauging is not a good look, Bluefly! In addition, their sizing guide is way off! Now I'm stuck with a dress at least two sizes too small. Waste of money!

In an industry where online shopping is inevitable, there should not be all these fees to return an item because it didn' t fit. We all know that sizes can be all over the board. Charging all these fees to return is not taking care of your customers. Even an exchange for a different size won't save you on the return fee. Plus, you have to pay to return the item. If you purchase a 50 item, it could cost you 75% of that item to return it. That is not right. Bluefly start taking better care of your customers.

They advertised new shoes, but sold me used shoes that were worn at the sole. Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. That rubbed me the wrong way and I even attached photos to prove that they were worn. Ridiculous! I'll be contacting the Federal Trade Commission regarding false advertising by clearly selling a used product, but not listing the condition of it and selling as if it was new for $304. This is very misleading to consumers and if I had known they were used, I wouldn't have bought them. They didn't offer me a partial refund and I had to bug them for a return label. Oh, and also they charge $50 for return fees not including shipping. What an unprofessional, unethical company! I'm considering suing and anyone reading this should too! It's a complete scam!

I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody.

Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. We are a week past Christmas, and I still don't have the gift I paid for. Awful experience. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Buyer Beware.

Bluefly will not allow you to exchange an item purchased that is the wrong size. Even if they have the right one in stock. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. It didn't occur to me to check their exchange policy beforehand. My bad. However, I don't think I have ever purchased anything I could not exchange for the correct size. They also charge a restocking fee. As well as postage. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Not cool.

I just bought on 2 separate orders Stuart Weisman Boots.
First it has been over a week since they RECEIVED the first pair back and NO REFUND! When I contacted them today... of course by email. And ALL the phone numbers online are bogus. Don't waste your time.
I capitalized that I had NO REFUND... their reply started with "You don't need to yell"...
I then called Stuart Weitzman because the 2nd pair of boots did not fit as I know their brand... sure enough these are knock offs! Of course I will be returning as well and NEVER doing business with them again.
I did learn while speaking to the Stuart Weitzman company... they DO have a phone number... that if you go to Stuart Weitzman.com and type in OUTLET in the search bar they have some great bargains and you will get ACTUAL Stuart Weitzman product.

If I could review zero stars I would. Do NOT give this company your money. I purchased shoes from them, didn't like them. I was given the runaround by their rude customer service because they were trying to ride out their 14 day return policy.
I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. It's been over 90 days now

Shipping to my house: $7, return shipping using Blue fly required label $19.95 + $1 insurance. Essentially, returning only 30% of the original purchase cost.

Gracias por su trabajo, me alegro de haber encontrado su tienda y haber podido comprar lo que tanto buscaba

I ordered shoes and they were excellent quality but too large. I wanted to exchange them but a return has a $20 fee. I would have exchanged them but took the loss for fear the 8 1/2 may be too small. Not worth it.