Blossom Flower Delivery

BUYER BEWARE:
This is the worst florist that I have ever personally encountered. First, I ordered a plant for deliver on 3/15 and it was not delivered until the next day. I called them on 3/15 to check and see what time the delivery would occur because I did not receive any confirmation. I found out after much time on the that the deliveryman had left for the day. Therefore, my delivery would not go out. This company takes along time to answer the phone. My first call was a wait of 30 plus minutes and a total of 43 minutes.
When the plant was delivered, the recipient took a picture of it and sent it to me. I was totally surprise that this was a completely different plant than I had ordered. No comparison whatsoever. I called the company and informed them of this. They wanted to see pictures so I sent them pictures. We emailed back and forth about my dissatisfaction with the plant to no avail. I felt like this was a bait and switch operation. They did not offer to send another plant; they offered a credit for 10%. When this wasn't accepted, they went up to 15%. I was informed that this was all they could do. I asked for their address because I was going to take the plant back. However, they refused to give me an address. The worker just said they are a small florist in St. Peters. I would not recommend this company to anyone. Also, I suggest anyone thinking about using this company review their ratings.

I had no issues with the arrangement of flowers or the delivery. Would recommend………………………………………………..

If I could give them a negative star I would. I ordered flowers from them for a friend who lost a loved one. The order was not cheap, they sent me email later that night stating they were delivered. Of course I assumed they actually were delivered. Giving my friend space while their family grieved, a week later, I asked since nothing was ever said about the flowers... THEY NEVER RECEIVED THEM! I called Blossom customer service, for the past month regarding my refund. Needless to say I got SCAMMED. They give some BS excuse they will respond from 6am to 6pm but I have yet to receive a different response. DO NOT PURCHASE FLOWERS FROM THEM!

I ordered a cross flower arrangement for a funeral. I paid the more expensive price for a fuller arrangement. Came out to almost $300 and I ordered a banner. They emailed me only a few days away from funeral saying that they couldn't make the cross and if I wanted to substitute. I had no choice to accept it because it was too late to order from somewhere else but I wanted to make sure it was nice and full. I was even willing to pay more. When I called them, there was no way to ensure that I would get a full arrangement or to pay more. On the day of funeral, I was horrified! So little flowers that was not worth $300 and the letters on the banner was stapled on! It looked like a 5 year old put it together. On such an important day these are one of few things you want to worry about especially since you have already placed the order and paid for it but it added more of heart break to that day. I will never use them again nor will anyone who attended the funeral (appx 500 people) and saw the arrangement.

I called them at 10am to verify they could do a same-day delivery, which they confirmed. At 6pm, they told me they could not and offered me a ridiculous $5 discount on an $80 order. NEVER USE THESE FOLKS, SCAMMERS.

DO NOT USE! Placed an order for a celebration of life service and paid extra for guaranteed delivery. Not delivered, not notified. I emailed a week later asking for invoice as the charge was showing on my cc. They advised (A WEEK AFTER SCHEDULED DELIVERY) that they could not get them there in time and they could reroute them to the home. I cancelled order and asked for a refund. If I had not reached out no one had any plans to let me know that the delivery was not made, but the payment was processed. DO NOT USE!

Totally scam, they not send my flowers. They ruined my Valentine. Not just me, so many people on the line waiting them to answer the phome, what a joke. Give my money back

Took my money but never delivered. Contacted customer service who told me they would contact their delivery team and check it out. That was the last I heard from them.

Review of Blossom Flower Delivery: A Disappointing Experience

I regretfully have to leave a negative review for Blossom Flower Delivery after an incredibly frustrating and disappointing experience. I ordered flowers for my daughter's birthday, and the entire process turned into a nightmare. The company failed to notify me in a timely manner that they would not be able to deliver the flowers as promised, leaving me scrambling on an important day.

Attempting to resolve the issue was even worse. I tried calling their customer service multiple times, only to be put on hold for hours. When I finally got through, the representative informed me that she was no longer available and asked me to leave a message—completely unacceptable. Following their suggestion, I tried to resolve the issue through their online customer service, but each attempt only redirected me back to the phone number, where the cycle of endless hold times would start again.

Adding to the confusion, I received calls from strange phone numbers with voicemails claiming they were trying to reach me about my delivery. However, when I answered or called back, the number belonged to a medical facility—completely unrelated to the flower delivery. This added unnecessary stress to an already chaotic situation.

In the end, I decided to cancel the order online, only to be informed that it would take five days for a refund. Given my experience with this company, I have serious doubts that they will follow through on this promise. Frankly, I feel like I've been scammed.

I strongly urge potential customers to avoid Blossom Flower Delivery at all costs. Instead, support a local flower shop where your business will be appreciated and handled with care. Blossom Flower Delivery takes your money and runs, offering nothing but frustration and disappointment in return. Save yourself the hassle and choose a company that values its customers.

My aunt passed away on the East Coast I live on the West Coast to represent my family I ordered a white cross with red flowers over the phone with a live representative. I paid an additional delivery fee I think it was five or six dollars to have it delivered by 1 o'clock in the afternoon. Two days later the day of the reception following the funeral I got a message from them saying they can only deliver my item to a funeral home not to a private home. I made it very clear they would be for the reception after the funeral at my uncles home. They claimed the floral display I ordered can only go to a funeral home and they would now have to replace it with some kind of display to be delivered two days later on a Monday.
Not only did they not deliver the item I ordered they couldn't deliver it on the day and thought that it was appropriate to deliver flowers two days after the event. Complete waste of time and money during a very emotional time I would not recommend this company to my worst enemy, not happy.

Please don't waste your money here, they will continue to ask you for more money, your delivery will be delayed multiple times and you will NOT get what you paid for. I am very unhappy with the entire interaction with this company. I ordered the Renewal bouquet Friday evening (April 15th) and it was supposed to be delivered Saturday. I received a phone call on Saturday evening by someone asking me to pay $40 more to have the bouquet delivered that same day due to a supply shortage. I declined to pay more and was told the flowers would just be sent on Monday morning. Monday evening I called in to ask when the flowers would be delivered, I was then told my order wasn't ready yet but that it was the highest priority and that it would be delivered before noon on Tuesday. I asked them specifically if the flowers that would be sent were going to look exactly like the picture online because of all the problems i had already encountered and was told it would look the same and would even be a little upgraded at no extra cost because of all the delays. On Tuesday, I called at 12:40 to ask when the delivery would be made and was told it would still take another hour or two. After the flowers were finally delivered I was sent a photo of the bouquet that was delivered. Not only were the flowers not upgraded, they looked nothing like the photo online and actually looked like they were downgraded, like something I could've picked up at the grocery store. Attached are photos of what I paid for and what I actually got.

I placed an order on 12/02/23 around 12;30pm EST for an arrangement to be delivered that day before 8pm. It did not show up. The tracking system provided does not work, nor the customer service line. I received an automated response at 7:40 stating the flowers would be delivered by 8 that night. When they didn't the run around began. I spent hours trying to find a human to speak with and eventually did who again promised that it would be taken care of and I would receive a phone call to me, the buyer, and the flowers were in process. I began a complaint on the auto help button messaging system which I believe to be computer generated. I again gave the order number and "they" told me the flowers were in process and reviewed the card's message. The message was wrong in the recipients name, body of message, and my name. I then began digging and found this site. I just canceled my order and am disputing the charges. Such a waste of time and energy in an attempt to cheer up our sweet mother. Beware!

They are NOT a florist but out source to local florist. On their website I picked out a $70 arrangement to be delivered for a friend's birthday. She sent me a picture thanking me. What she got was a $25 arrangement with cheap flowers and fillers. It was not at all what I picked out or worth $70!
I emailed photos of what I ordered and what was received and was told they would do an investigation and call me. They did call back and offered me 10% back- I said I wanted it made right, I ordered a $70 arrangement and got a $25 one. She then said 20% was the best they can do as the arrangement arrived on time, fresh and beautiful. I told her I wasn't disputing that but the value of what I paid vs what she got. She said 20% was all she can do because it arrived on time, fresh and beautiful…
Buyer Be Aware- if you order flowers have your recipients take a photo! This is a Bait and Switch company with poor customer service that is ripping people off! All I wanted was the flowers I ordered off their website not 20% back- 20% doesn't cover the missing flowers that weren't in the arrangement to begin with! Stay far, far away!

Grieving family thanked me for delivery but I didn't have the heart to ask what they actually got - should have checked this company out on BBB before hiring them.

They never deliver the flowers when you ask for a refund they tell you stories about they will delivered next day or they will check with the driver or they are just now making them they are not holding reposablity they are ignorant and don't care to still money from people that actually work hard DONT ORDER FROM HERE

My sister had knee surgery and I had placed a flower order to be delivered to her house the day after her surgery. They came up with the excuse that they didn't have flowers. They ran out of product! I didn't even know until the day after they were supposed to deliver flowers that they hadn't delivered the flowers yet. I had called and asked my sister how she was feeling and then I finally asked her. Did you get your flowers yesterday? She said, "No! What flowers?" So then I called Blossom Flowers back and said why didn't even let me know that you didn't deliver her flowers!?!? Their response…"We're sorry", they weren't! Then they said that they would get it to her that day. Their shipment still didn't come in so on the fourth day after ordering it, I was fed up and said give me my money back they kept on saying they would give me a five dollar discount towards my next purchase. There will never be a next purchase. I told him you guys have messed this up royally! They really didn't want to give me the refund. I finally had to go to a supervisor to get a refund after the ridiculousness of four days, not delivering the flowers to my sister, who just had surgery.! So take my warning do not order from this company. They are unreliable and they basically ruined, me sending flowers to my sister!

$100 order that was placed for a family members graduation that included an upcharge for expedited delivery before 1pm. I received a call 2.5 hours before delivery informing me that they didn't have the flowers I ordered as their supplier was late and I would need to pay an additional $40 for them to use a different supplier...lol. Alternatively the flowers could be delivered at a different date or they could give a different arrangement for same day that they will TRY to deliver before 1pm. In trying to work with them and asking for a sample of the new design and the flowers being used, I was informed that they couldn't give that to me because their supplier is delayed which also meant the expedited charge was of no use because 1pm was no guaranty. BUT they could give me a $10 coupon for future use - not interested!. So instead of providing service that would get the customer to return, they opted to have their customer pay additional costs for their suppliers issues and if not trust the design they chose with no information that would confirm design and quality is of the same price as well as no guaranty that it would be delivered same day. Kindly refund my money, clearly they have no understanding of building customer loyalty.

I am not usually one to complain or write bad reviews but this is the worst experience with flowers EVER! 1st we ordered the flowers on Monday April 17th for same day delivery. I had to call on Thursday April 20th to find out why they have not been delivered yet. They left me on hold while calling the receiver of the flowers to ask them if they got them as if I was lying! Then told me to give them 24-48 hours to figure it out. Later that evening the person received some flowers with our note we added with order and it was completely wrong. It looked like someone went out and picked some weeds from a field and then threw some carnations in it. I will post the Bear floral arrangement in a basket that we ordered and cost $88.00 and then the vase of weeds w/out the bear that was actually sent. So after that I reached back out to customer service and they said half-apologic that they could give us 10% of the cost + $15.00 for the missing bear back to make it right. I replied with a big no! You have to be kidding me that I would get a refund of $23.75 for the mess up and poor quality of flowers. There is NO WAY I WILL EVER USE THEM OR REFER THEM TO ANYONE AGAIN. Best believe word of mouth carries and my experience has been shared.