Blossom Flower Delivery

Don't Order from these folks. Placed an order before 12:00pm on 2/14/2025 and I am still waiting for the flowers. No update on the tracker. Customer service is SCRIPTED and or a BOT. Do yourself a favor and DO NOT order from these folks. I wish I didn't have to put a star because one is still toooo much.

Order not delivered on time. I ordered sympathy because I liked that arrangement better. I gave specifics that the flowers were for a funeral. I had delivered to my uncles house because you said that they couldn't be delivered to where the funeral was. I expect my money back please! Please call kathy Krause *******376 thank you for your understanding in this matter and have a great day.

My husband ordered me some Valentines Day Flowers that cost $129 to be delivered to me at the Hospital. Delivery was supposed to be on 2/11/2025, and the website tracking system informed him they were delivered to me on that day at 1:10PM. He asked me the following day if I received anything while I was at work. I told him I did not. He has tried to contact them a few times to get a refund; however, they have not called him back, and I have sent multiple emails. When I called today i was 89 in the QUEUE How many more people have been scammed by this company on VALENTINES day?! This needs to STOP.

My flowers never got delivered. I ordered the 3 days in advance. The refused a refund and sent them 7 days later. I couldn't get anyone to call me back for days. Worst customer service. Over 100.order

Yes the pictures & $ are great. What you receive at your door are horrible. Sent a complaint with pictures of what was ordered and received. Their AI CS Rep say "sorry" will we make a new arrangement and our logistics team will get this new arrangement redelivered. Its a lie, CS real rep laughed at the email I received and stated we will offer 10% refund. I was so embarrassed on what was delivered. My local grocery store sells nicer flowers. Find a florists local or use the 1800flowers. Stay clear of this company.
They won't even honor the emails they send you. I ordered an arrangement that contained 30+flowers. The flowers received was mostly greenery for filling, did have 3 iris's but was missing the purple daisy, white daisy, and about 20 flowers. So disappointed with what was received and the lack CS.
Your are playing the lottery, at least in hat you know your losing out.

I don't know why I bother with this place. I keep hoping they'll redeem themselves and provide on time deliver, but the never do. Even after paying extra to have items delivered at a specific time, the fail to meet their promised date and time. Always a disappointment with their service.

Ordered flowers for a special birthday. Delivery set for a Thursday. The actual delivery occurred the following Wednesday. So embarrassing. Missed the day all together. Flowers were expensive and not up to pare

My experience was the same as so many other duped customers. What is being delivered is nothing like the advertised product. I just wonder who is putting together these arrangements. Pitiful on so many levels. Lesson learned.

This website looks legit, but it's not. It's designed to take your money only. When I placed my order, I did not receive a confirmation email. I place an order on 1/29/2025 to be delivered on 2/1/2025. The sent me an email asking for more money because the local florist was out of stock in the very basic flowers I selected. I immediately call the customer service number they provided in the email to explain that the local florist could use the flowers they had on-hand. The customer service person was not engaged in the conversation and I didn't feel confident my message was being received. I gave them the benefit of the doubt and waited. The delivery date came and went with no flowers delivered; however, my card was charged. I called the customer service number I had and waited 45 minutes to speak with someone, only for them to tell me all the local flower shops were closed and they would send the flowers first thing when they opened. Monday 2/3 came and no flowers. All efforts to communicate were avoided by this company. I realize now they have fake customer service people to help string you along and make it seem like a real service. No flowers were ever delivered. They never sent confirmation of delivery.

I made an order for flowers and they were delivered late to my friend with a message that said they were from someone we don't know to someone we don't know! Completely ruined my gift! Furthermore I have been in touch with their so-called customer service for several days trying to get a refund. They say they need an order number from me but they never gave me one, something I hadn't noticed at the time. I've seen from other reviews of them that other customers have experienced this. Shame on them for ruining people's special occasions and then stealing our money!

Awful! Set the Calming arrangement as a sympathy gesture to my sister-in-law It was nothing like the picture! Not the same colors or even the same flowers. They looked wilted and old. We were so embarrassed! They said they'd investigate and get back to me in a day - and never did. Do not order from them! Their ad makes it sound like they're local - they are Not! Do not use them!

Order 2 dozen roses. What was delivered was not even close. Wrote 11 emails and 5 phone calls. They offered me a 20 % refund, even though what was delivered was not specified in the contract. Will never use them again. Very disappointed. 01

Ordered flowers 10 days ahead of delivery date to deliber in Chandler AZ, only to call them to get an excuse cause they failed to notify me that their order of flowers didn't come today to make delivery, of orders, if you had better management you would have filled the order on Fri or Sat to delivery today, you ruined a bday suprise, never again for this $#*!

If I could give them a zero...I would. This is the most horrible company I have ever dealt with. They charged me an astronomical price for flowers and they look like they were purchased at the grocery store. I called the company and sent a picture and they offered me $20.00 off. Absolutely disgusting that they are allowed to commit fraud in the light of day. DO NOT ORDER FROM THIS COMPANY!

Sent a plant for a funeral. $77 for a plant. They couldn't find the funeral home (!), so order was delayed by a day. Plant I requested wasn't available, so they sent a Peace Lily, which I didn't want, and informed me of the switch AFTER the funeral. Trying to get resolution to this is a joke. Next step is disputing the charge directly with Visa. Call local to find people who know what they are doing!

I understand mistakes are bound to happen during the busiest business time of the year, but my experience after showed me that everything I experienced was not an issue of an overrun business. Everything I experienced was an issue of a business run terribly.

The NUMBER ONE thing to keep in mind is that their delivery service sends orders to OTHER flower shops. They may promise a list of products but the only thing they can promise is whatever your local flower shop will have.

Then there are two options; you can either allow them to steal money from you and carelessly give you the wrong order late after ordering or you can muster through the worst customer service on the planet. Their customer service messaging system is completely run by AI chatbots that will not direct you anywhere. And if you're like me and you're given a confirmation number that is nonapplicable to the resources on the website, you will never be able to find your flowers until you talk to a human. None of the AI chatbots understand that number.

In person, the process involves waiting for a long time to recieve help in customer service. They promise that they will call you back if you press a number and when you do, they likely forget. Or after the busiest season for the business, they will call you but you likely won't go through on the line until they call you on another number. But you could wait for hours like I did and stumble upon a number that will hang up on you immediately.

While speaking to a person finally allowed me to fix my order, it only happened after I left multiple voicemails to the company pleading for them to call me on another phone number. And now because of the few calls I picked up from Blossom, I now receive more scam calls.

Truthfully Blossom and Flowers in 4 Hours (the company that I ordered from that used Blossom) need to decide how to communicate to customers. Because if they continue promising flowers you may never recieve and they continue to maintain a resource support system that doesn't work, you're better off walking to your local flower shop and using the leftover 40 dollars for other things.

I pay extra to be delivered before 1pm for my daughter's birthday and they didnt and didnt call or let me know the delivery was late. Terrible customer service.

DO NOT ORDER FROM THESE SCAMMERS! I placed an order on 1/13/25, to be delivered to a funeral home on 1/14/25, for a funeral on 1/15/25. The order was never delivered and I didn't get a confirmation email! Tried several times over two days and could never get through! I had to dispute this with my credit card company. SHAME on people who rob and steal from others!

I'm not too sure where to start? The late delivery, the customer service, the dead flowers they delivered. The customer service is mostly AI and the people that email you or call you are plain stupid. Good luck getting someone on the phone, their calls are flagged as spam and you will wait forever on hold for the next agent. Once I got the agent I got hung up on every SINGLE time. The delivery was late which they blamed on bad weather, it was perfectly fine. They then decided to deliver them AFTER 9 PM! Woke my kids up and then to my Suprise, they were the most terrible flowers I have ever seen. It was totally embarrassing sending those to someone and the company should be embarrassed. YOU SHOULD USE THEM IF YOU WANT TO WASTE $100 DOLLARS ON FLOWERS AND HAVE THE WORST EXPERIENCE EVER. THEY DO NOT BACK THEIR PRODUCTS AT ALL AND THEY ACKNOWLEDGED THE FLOWERS WERE HORRIBLE BUT STILL WILL NOT AND DID NOT FIX THE PROBLEM.