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Germany
1 review
0 helpful votes
Follow Stephan S.
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One review 5 stars - one review 1 star
March 12, 2021

This time I have to split my review!

1) Cristin - my "Fan-Advocate" - did an excellent job; again. She managed it to get me the right stuff; after some tries, which was not her fault. So: MANY thanks for your efforts. -> 5 stars!

2) The people who build the products (a print in my case) and those, who are responsible for the shipping. The builder(s) glued the print off-center. So badly that you could see the cardboard between the frame and the picture.
So the 'Tour de Replacement' starts.
The shipping-guys sent the wrong replacement-print to me... twice(!). At the third try they made it - at last. -> 1 star!

Date of experience: March 12, 2021
California
1 review
0 helpful votes
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I've played WoW since 05'. Recently, Blizzard hit me w/ a 6 month "ban" for alleged cheating in-game. The truth of matter is, another player reported me. Blizzard claimed they did a through investigation and stated I was ban for, "botting". If Blizzard really did any investigation they would have realized, I had not been, "botting"! In addition, Blizzard would not refund money owed to me for prepaid subscriptions. Blizzard will not discuss any details of "alleged violations" with you and, are very swift to judgement. Maybe my game, "ban decree" was retaliation from Blizzard for a recent commentary "chat" remark I made about Blizzard being a very "WOKE" organization. Beware!

Date of experience: June 15, 2021
New York
1 review
1 helpful vote
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They stole my money
June 16, 2023

Apparently struggling to level 20 and through a few hours of lag (I'm still outside the prologue area. I've done like 2 main quests of chapter 1) means I've essentially played the whole game and am not eligible for a refund.

I want the refund because nowhere on their store page did they say there was no offline mode. Previous installments of this franchise all featured an offline mode. The D2 Resurrected release that they had just before this even had an offline mode. So naturally I assumed this would be more of the same.

I travel a lot for my job, without an offline mode I will barely be able to play this game. It's not reasonable for them to force me to stick to a product I can't use because of a design decision they failed to notify me of. This was shameful of them, and criminal. I'm legit mad enough that I'm thinking about filing with the Better Business Bureau.

Date of experience: June 16, 2023
Washington
1 review
0 helpful votes
Follow Church H.
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Diablo & Unions
March 28, 2023

The only reason I decided to come back to Blizzard and purchase Diablo II Resurrected is because of the growing union efforts at this company. My support of these games are for those employees and their efforts! Keep up the great work and show the industry how to protect the workers!

Date of experience: March 28, 2023
RU
5 reviews
12 helpful votes
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Awesome!
December 22, 2015

Really awesome, I have nothing to add. The last StarCraft 2 expansion is blowing my mind. And four stars are because of a small regret that the story had come to an end. Hope it will continue somehow!

Date of experience: December 22, 2015
Saudi Arabia
11 reviews
31 helpful votes
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Cool! Spam free!
September 16, 2015

Blizzard.com is a well established site in the video game community. They provide good value and offer some great games. No problems with spam from them.

Date of experience: September 16, 2015
India
11 reviews
135 helpful votes
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A good compnay
February 4, 2016

Blizzard is very big compnay which develops games. I have played many games of blizzard and there all games are good and one of my favourite is diablo 2 which is awesome.

Date of experience: February 4, 2016
Texas
1 review
1 helpful vote
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Waist of time
December 27, 2023

Honestly its horrible, im just trying to play overwatch and i spent a good chunk of cash on it only to discover i have to log in through this. I got through the first few steps and get to the verification step and had to do that over twenty times at least. But only to discover that there is a "detecting humanity" step that is nothing but a loading screen for hours. No help from the website and no way to fix it. Waist of time and money.

Date of experience: December 27, 2023
Sweden
1 review
1 helpful vote
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Crap
April 5, 2024

I just lost my entire battlenet account because i asked a gm why i was banned 3 times they sent a link to terms and services and 3 times i asked what exactly did i do and asked for an explanation and a name to the gm i was talking to. Then they deleted my entire account the emails disappeared from my inbox and no notification or any explanation. Around 400 euros worth if games... All i did was asking why i was suspended and the reasoning behind it...

Date of experience: April 5, 2024
Canada
1 review
0 helpful votes
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Call of duty black ops 4 deluxe
June 28, 2022

I recently purchased the call of duty black ops 4 deluxe version, paid $146.88 after tax and this is the full version that means I can play all the games like zombie.
But however I only can play team death match and that's it not even zombie and nothing.
I would appreciated if someone get back to me.

Date of experience: June 28, 2022
Georgia
1 review
13 helpful votes
Follow David D.
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No phone number to call, just plain unacceptable. When you have issues that go beyond the standard answers in their self help escapades there is no way to contact a person directly. What a joke, my account got hacked, and a simple request like revert it back to my original email and let me change the password can't be completed without uploading a picture of a Gov. Issued ID? Get real, who do you think you are Blizzard? I'm your customer, not your secretary. I have been purchasing Blizzard games since the late 90s, guess what, never again.

Date of experience: March 31, 2021
Utah
1 review
2 helpful votes
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The drastic modifications that they are making is nothing less than bait and switch.
How many changes they made against their consumer wishes should not be allowed without the offer of a refund for the full purchase price.

Date of experience: July 19, 2023
Alabama
1 review
8 helpful votes
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www.blizzard.com
August 19, 2020

No customer support, someone has hacked my email and got me banned from a game I have never played. I can not sign it and link accounts for games I do play. I just need help and there is an error when I request from their page. Terrible service, I would give less than one star if able.

Date of experience: August 19, 2020
Washington
1 review
18 helpful votes
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Stay Away From B. E.!
December 28, 2019

Blizzard Entertainment is a piece of crap company that steals money from children. I let my (minor) son sign up for an account & buy games from these cheats. He goes to sign in today and the account is DELETED. For no reason. They tried to give us some bs story about the account being hacked as a reason for their actions. Did they send an email to us first? NO! Did they just lock the account and wait for verification? NO! The rep/customer service/shyster guy actually expects us to give them a copy of my son's birth certificate and social security card to MAYBE get it reinstated. Are they flipping crazy? Sounds like they're wanting to commit identity theft to me. What creeps! As a parent, my advice is to stay FAR away from this scam site. If your kids game, Steam is a much better choice. And please, feel free to share my review with anyone and everyone.

Date of experience: December 28, 2019
District of Columbia
16 reviews
43 helpful votes
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I ordered one of their new plush pets from the website. They shipped the item by FedEx and it arrived in about a week and that's from USA to Canada and going through customs! The item came in a large box for something its size but had a cheap flat rate of $10 which is amazing considering the items speed to Canada and box size. I will be ordering from them again.
My only points were that they do not accept paypal and that they never updated my order status from 'processed' to 'shipped'. My item is here and it still says 'processed', ha!

Date of experience: January 28, 2014
Wisconsin
1 review
4 helpful votes
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Servers being down everyday and no communication
October 12, 2021

You keep shutting the servers down and not even communicating what is wrong or what you're really investigating and no compensation is being done. The same copy and pasted tweets are really pissing people off! People have paid money for this game and can't play at the times they log on is messed up. Get you sh! T together and Fu¢k! Ng figure it out ASAP!

Date of experience: October 12, 2021
Washington
1 review
3 helpful votes
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Tried to change my account country multiple times. I sent Multiple tickets and Blizzard only responded to a single one, but they didn't even solve the problem. It was just set as resolved and forced me to take a survey with no way of contacting Blizzard about the problem even when I met all the requirements for the ticket and change of region

Date of experience: November 13, 2022
Norway
2 reviews
2 helpful votes
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Best launcher
January 18, 2018

I find the Blizzard's launcher the best of its kind. The Steam and Origin Launcher might look similar but are missing some key features Battle.net has, like background downloading or pre-downloading patches.

Date of experience: January 17, 2018
Florida
2 reviews
3 helpful votes
Follow Carolyn L.
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Horrible customer service. Make one error and they lock you out of the game that you bought a month ago for a year. Basically, they steal. When you try to talk to someone, you just get told that there's no help. Will never ever buy from this piece of crap company again.

Date of experience: July 17, 2023
Texas
1 review
6 helpful votes
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Glitches
November 7, 2016

This company only wants your money. They have glitches that tell you to buy the expansion packs for a second time even though you've been playing Diablo 3 for 2 years... when you ask them to refund the money they say that there is nothing they can do.
Tip: don't buy their games.

Date of experience: November 7, 2016

Overview

Blizzard has a rating of 1.4 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Blizzard most frequently mention customer service, phone number and credit card. Blizzard ranks 931st among Games sites.

service
92
value
92
shipping
68
returns
74
quality
88
+22