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From the business
At Blindster.com, we make custom window blinds, shades, and shutters simple and affordable. With more than 100 years of combined experience, our team knows this industry inside and out. There’s no question we can’t answer and no problem we can’t solve. We’ve sold millions of window coverings to satisfied customers nationwide, earning a reputation for quality, value, and outstanding service. Our unwavering commitment to customer satisfaction has helped Blindster grow into one of the largest online retailers of custom window coverings in the U.S.
Blindster Reviews Summary
Blindster has a rating of 4.8 stars from 3,725 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality and great price. Blindster ranks 3rd among Blinds sites.
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I felt inclined to write this review because of the SUPERB professional assistance I received from Lizzy, a Blindster customer service representative, as well as the quality of Blindster shades covering six large windows in my home. I was extremely impressed with Lizzy's patience and product knowledge, which resulted in the proper installation of my Blindster remote controlled motorized shades. Lizzy spent over an hour on the phone with me until the shades operated perfectly. With her experience, knowledge and patience, I came away very grateful for a customer service experience that topped any that I have ever received! Thank you Lizzy and Blindster, and I will definitely recommend your products and service to others. Fritz
The title says it all. Even with great companies things happen, it's how the company handles the issue that counts. I ordered three motorized blinds and one was off just a bit. Customer service walked me through getting it set correctly and it was a super easy fix.
Thank you so much for your thoughtful review, Colleen! Sometimes things happen, and we’re so glad our customer service team was able to get everything working perfectly for you. We truly appreciate your kind words and are happy to hear you’re enjoying your motorized shades!
I had an issue with my blinds that when rolled up were crooked. After some very responsive troubleshooting with support, they remade them under the warranty. Would highly recommend!
Hi Jenn, we’re so glad to hear that our team was able to take care of you and make things right! Your satisfaction means a lot to us, and it’s great to know you’d recommend our company. Thank you for sharing your experience and for choosing us!
Messed up measurements pretty badly, Blindster support was amazing. They helped me through the steps to get the correct measurements and then because I had the gurantee we were able to replace them. They are amazing company.
Thank you for your kind feedback, Nanc! We’re so glad our customer service was able to help you through the measuring process and get everything corrected under our guarantees. We’re happy we could assist with your order and look forward to helping you again in the future!
She's great had to find out if Blindster could do a special measure for me and it went through.
Thanks for sharing! We’re so glad Jasmine was able to help with your special measurement and make sure everything worked out.
Blindster's shutters are outstanding. Installation is so easy. They look great. But best of all is the customer service. They go well beyond the call of duty to make sure customers are happy. Kim, in particular, was exceptionally helpful. I've now put their shutters on two houses. If I move again, Blindster is coming too!
Thank you so much for sharing this wonderful feedback Justin! We’re thrilled to hear that you’ve trusted Blindster for two homes already and that our shutters (and our installation process) have exceeded your expectations. We’ll make sure Kim sees your kind words; she’ll be so glad to know she made a difference.
And since you’ve been such a loyal customer, we wanted to remind you: we have a referral program! If you share Blindster with friends or family, they’ll get rewarded, and so will you when they place an order. It’s our way of saying thanks for spreading the word.
We purchased blinds for our home four years ago. After four years of continual use one of the parts broke on one set of blinds. I reached out to support so I could order the correct replacement set of blinds. They researched my account, found the warranty I had forgotten about and after a little more searching, found that they could send us a replacement part instead of having to start from scratch. The part worked perfectly and the blinds are back in the window. Excellent customer service.
Thank you, Flannery, for sharing your experience. It means a lot that you trusted us even years after your purchase. We take great pride in our Blindster Protection Plan and Guarantee, and we’re always here to help whenever you need us.
Made a mistake with measurements and got easy replacement without any problems!
Thank you, Michal, for your kind words. We’re glad we could help make the replacement hassle-free and appreciate you taking the time to share your experience. Looking forward to assisting you again in the future!
My husband and I were unable to install the window coverings after several tries. Blindster worked with us for several weeks to help us get them installed. Finally they recommended a company to install them for us. The windows now look beautiful.
Thank you, Robin. We're delighted that the team helped you find the right solution and that your windows look beautiful.
I have had a most wonderful experience with this company and their employees. They truly care and have helped me measure and advise the size as well as protect my blinds with proper installing tips. I will order again and again. Thank you so very much!
Florence, your thoughtful words mean the world to our team. Thank you so much for trusting us!
Great product & Fair Prices! Plus above & beyond Customer Service!
Hi John. Thank you for the kind words. We are so glad the product, price, and service all met your expectations. Vincent will be happy to know his research and discount made your day.
My cat seems to have attacked a blind which left it in an undesirable state. My call to Customer *******@Blindster was helpful, kind and productive. Thank you for 1)finding my original order2)help with placing order to make a new replacement blind. Excellent lady!
Sally, thank you for sharing your story and wonderful feedback. We're so glad our team could help turn the "cat attack" problem around. We truly appreciate your kind words and look forward to assisting you whenever you need.
I looked awhile for outdoor porch blinds in stores & online with no luck. Then I came across Blindster. Exactly what I was searching for. Many great options, color choices & weaves. Prices very affordable too. Found 2 sets of blinds I loved! Didn't know it@ the time but I ordered a looser weave instead of privacy weave I had wanted. The blinds arrived & were beautiful but realized I ordered wrong ones. Darn! I called Blindster just to inquire if anything I could do about my mistake. To my total surprise, the customer service agent Vincent said he would help me reorder & get the original ones I had wanted! I could donate the ones I received & pay only $44 to ship the right ones to me! That is amazing customer service like I've never seen in my life. When they say they guarantee your happiness with your order, they aren't kidding & did so despite the order being my mix up. I couldn't say enough great things about this business & their outstanding customer service! & no, I'm not related to Vincent or anyone@ Blindster🤣.
Wow, what a review Mary! Thank you so much for sharing your Blindster adventure (and giving Vincent a hero moment!). We’re thrilled you found the perfect porch blinds and that our Satisfaction Guarantee came to the rescue when the mix-up happened. Big cheers for donating the first set 🙌 and no worries, we totally believe you’re not secretly related to Vincent. 😄
Enjoy your new blinds and all the porch time ahead. We’re always here if you need more blinds, more colors, or just another reason to call and chat with your “relative” Vincent!. 😄.
My representative was very knowledgeable, made few corrections and explained why, took the time to look up my old account so we both knew it was the correct order. She was definitely listening and paid attention to what I was saying. As I said before, excellent job.
Rosa, thank you so much for sharing your experience! It means a lot to our team. We truly appreciate your kind words and look forward to helping you again in the future.
Got the wrong blinds but with their customers satisfaction guarantee they were able to refund the money that I paid and I recorded the correct blinds. Very good customer service. Thanks, Don
Thank you so much, Don, It means a lot to know our customer service met your expectations!
We received a vertical blind and the measurements had been flipped. I thought I had mixed up the numbers. I ordered another blind making sure he numbers were correct then called blindster. The rep said no it was their fault and immediately put in a refund.
GREAT CUSTOMER SERVICE, thank you
Thank you, Bill, for giving us the chance to make things right. We're grateful for your understanding and thrilled that our team could resolve the issue quickly. Our customers’ satisfaction means everything to us.
Loved our zebra blinds as ordered, However, after 6 months some fraying occured on one side. After sending pictures Blindster sent me notification that they would remake the blind. Greatly appreciate their quick response and customer service!
Thank you so much, Stacie, for your kind words and for sharing your experience with us. We truly appreciate the opportunity to make things right with a replacement. Your satisfaction means the world to us. We don’t just want customers today; we want customers for life!
When I told Vincent my problem with my remote for my blinds he immediately made a case # and gave me the number to call and get help with my remote. Every thing went fast and well. I appreciated the help. I placed another order! Thank you
Thank you for sharing your experience and trusting us, Sheila. Vincent and the team are always here to help, and we’re happy everything was resolved so quickly. We look forward to serving you again soon!
When the shade I ordered arrived and I realized I gave the wrong length measurement, I didn't panic because I remembered Blindster's fit or free guarantee. I submitted my request to have a new blind made and was contacted by a customer service rep to confirm the measurements. It was effortless. Now my new shade is in production and I will recommend Blindster to everyone who wants window treatments.
Debbie, thank you sincerely for sharing your experience and trusting us to make things right with our Fit or Free guarantee. It’s wonderful to hear the process was easy and enjoyable. Your recommendation means a lot, and we look forward to helping whenever you need us again!
Vicent, (Blindster) service representative; was extremely professional and his main goal was to solve my problem with a solar roll-up screen. After Vicent, hear my situation, he came to a resolution that exceeded my expectations!
I will definitely reach out to Blindster for any future needs and let my family and friends know!
You can trust and have peace of mind! That Blindster truly stands by their products and commitment to excellence and customer satisfaction!
Carlos, thank you for sharing your experience and recognizing Vicent’s outstanding service. Stories like yours motivate us to keep raising the bar. We’re truly grateful for your trust and look forward to serving you, your family, and friends with the same dedication whenever the opportunity comes. Your satisfaction means the world to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Fritz, we can’t thank you enough for sharing such kind words! We’re so happy to hear that Lizzy provided the exceptional support and patience that made your installation a success. We’re grateful for customers like you and appreciate you taking the time to recommend Blindster. Enjoy your shades, and thank you again for your trust and support!