• Blinds 2Go

Blinds 2Go

Overview

Blinds 2Go has a rating of 4.49 stars from 846 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds 2Go most frequently mention good quality, fitting instructions, and second time. Blinds 2Go ranks 3rd among Blinds sites.

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Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • Excellent quality blinds have bought from you perfect fit and not expensive.
  • I have purchase three different roman blinds and each one has come out perfectly.

Critical highlights

  • Having had a good experience before, we have been so disappointed with our purchase and lack of customer service.
How would you rate Blinds 2Go?
Top Positive Review

“Frayed string on blind”

Jacqueline D.
2/27/22

Spoke to an advisor called Beth about my blind as the string has started to fray on the side that you use to pull it up and down. She took my order number details and asked for photos to be sent and within a few minutes told me she was going to send a new blind out. Very very happy with the speed of service and how she resolved my problem. Thanks Beth

Top Critical Review

“Blackout my a#se”

bruce b.
11/15/23

Ordered 3 Clinton Blackout blinds for nearly £400. Put one up the louvres just swayed with the slightest air movement allowing light in and a peep show for people outside. Went back to them saying not fit for purpose, offered me 25% off of buying replacement blinds from them. Following bad review they offered new louvres but i was not risking them being equally as useless. They now offering £80 refund...from £400 and a promise to contest my section 75 claim through my credit card.

Reviews (846)

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Other

Reviews that mention popular keywords

quality blinds (64) roman blinds (71) customer service (58) quality product (32) venetian blinds (29)
Thumbnail of user brucebendall1266
1 review
0 helpful votes
November 15th, 2023

Ordered 3 Clinton Blackout blinds for nearly £400. Put one up the louvres just swayed with the slightest air movement allowing light in and a peep show for people outside. Went back to them saying not fit for purpose, offered me 25% off of buying replacement blinds from them.
Following bad review they offered new louvres but i was not risking them being equally as useless. They now offering £80 refund...from £400 and a promise to contest my section 75 claim through my credit card.

Products used:
None, pile of junk

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Thumbnail of user scottphillips04
1 review
0 helpful votes
October 6th, 2023

Avoid at costs
I ordered blinds that were available on express delivery, I then received an email to say the fabric was out of stock and the blinds would now be delivered in 3 weeks like other reviews on here. I called to cancel as I ordered replacement blinds elsewhere to be told they don't have a refund or replacement policy. Save your money and go elsewhere shocking customer service.

Thumbnail of user lynnec292
1 review
0 helpful votes
July 23rd, 2023

Bought Roman blinds for our new home only lived here for 2 yrs and 6 months.
Moved ordered blinds,and the wait for these blinds to be made.
So theses have been at the window for 2 yrs 3 months ish.
They have been fraying for a few months now,you think every time you open and close must speak to blinds to go.
They have a 5 yr product guarantee.
So I contacted them finally to tell them,it doesn't cover the blinds apparently.
They offered 25% off new ones,I don't think so.

Tip for consumers:
I don’t think this is ware and tear they don’t state don’t use them there just for decoration.
Or that there only supposed to last for two and half years .

Thumbnail of user dannyfielding172
1 review
0 helpful votes
February 27th, 2024

We ordered perfect fit 1s from the website. The image we clicked on was perfect fit. Then we been sent completely different blinds. The insurance won't cover it. And then they want more money to fix to the blinds we don't want. I will be sharing the all over social media about how crap there service is.

Products used:
Blinds

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Thumbnail of user alasdair.evans
1 review
0 helpful votes
October 31st, 2023

This has to be the worst company for customer service. They expected me to wait in 3 whole days for a delivery that failed to happen twice. They know their courier company is letting them down but continue to use them. After failing to deliver twice, they refused to use another company or taxi or company to send them to me. If I can call a taxi to pick them up and have them delivered to me, why can't they. I emailed their ceo who their customer service said didn't exist and refused to put me through when I called. They initially insisted that they couldn't offer me a refund and only after emailing their ceo was I offered one. This company has no idea about customer service and I would not go near them again.

Products used:
Ordered 3 Roman blinds

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Thumbnail of user khan.choudhury78
5 reviews
3 helpful votes
July 14th, 2023

Received my click and go blinds yesterday. And was NOT at all impressed. I ordered 4 blinds. And all 4 rails were faulty. The screws were not tightening. And just kept spinning. I sent blinds2go a video showing this. They of course are now sending me another 4 rails. So I've now got to wait maybe another week or two? This is my first time ordering. They could have at least also offered me a partial refund. I was told the blinds would be checked before leaving the warehouse. This obviously did not happen.

Thumbnail of user kimw1515
1 review
0 helpful votes
September 28th, 2023

Having had a good experience before, we have been so disappointed with our purchase and lack of customer service. Choosing a magic blind for 3 windows we were expecting to be able to view outside as the picture in their online catalogue had shown. The ones we received were normal blinds with a close weave - not magic, except for making the outside totally disappear. Talking to their inept customer service, we were told we did have the ones we ordered despite our photo evidence showing otherwise. They said that the photos in their catalogue were for display factors only and we could not expect ours to be exactly the same! Customer service have obviously been given a mantra to repeat in these situations which was basically implying we were expected to be gullible idiots who should have realised that our blinds would be totally different from the one advertised. As they believe we have what we ordered, neither the photos we sent to them, nor the fact that they are just a cheap regular blind and not 'letting the outside view in' there is nothing they can do. If we could give a minus score we would and we will sadly be advising everyone to avoid them in the future

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Thumbnail of user sara.cunninghamneuff
1 review
0 helpful votes
August 7th, 2023

I had to return the blinds as they did not fit properly. My initial experience with the telephone operator was appalling, but I was contacted by customer services after leaving a bad review and they have now resolved everything. The product was collected smoothly for return and the refund has been issued.

Products used:
Velux blinds

Service
Value
Quality
Thumbnail of user michaelk1997
1 review
0 helpful votes
June 18th, 2020

The ordering is easy, the blinds come with the measurement spot on. Downside is they take a long time to arrive. There are no wall plugs supplied. There are no instructions for plasterboard fitting. Everytime I get a blind, the pelmit fitting is different.

Thumbnail of user arthurs629
1 review
1 helpful vote
January 31st, 2023
Verified purchase

To put it bluntly, this company should really be called "Blinds2gowrong". I ordered 2 thermal blackout blinds from them in August of 2020. Less than two and a half years later they are unusable. The cords have frayed so much that the blinds cannot move up and down. Compare this to blinds from another company that were fitted 17 years ago and still work perfectly. They are used in exactly the same way. They go up in the morning and errrrm...down in the evening. (In other words, the actual purpose for blinds) The only difference is that those are not 'thermal blackout' material. Contacting the company gave me options of: Re cord them myself (they provided the cord). Send them back at my expense - for postage both ways. Buy new ones with a 25% discount. We initially chose to re cord them ourselves but realised it was less straight forward than we thought. Contacting the company back for advice, their advice was "It's too complicated". So why were we offered that option in the first place? There is an old saying "Don't throw good money after bad", so I will not be wasting any more money on this rubbish - and then repeating the whole process again in a couple of years time. My advice to potential buyers is look elsewhere unless you want to buy a substandard product from a company with substandard after sales service. Beware!

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Thumbnail of user paula933
1 review
1 helpful vote
June 18th, 2020

We ordered two day and night roller blinds both to fit inside a recess for the kitchen and bathroom the blinds were a perfect fit good quality and easy to install really pleased

Thumbnail of user suzanneh577
1 review
1 helpful vote
September 2nd, 2022
Verified purchase

We ordered a patterned blind, it came with a bar that muddled up the pattern at the bottom. A previous order had a simple turn so pattern remained the same. When I rang to complain I was told that Blinds2go use various production companies and they make them up with different bottom bars. No compensation was offered I was told 'this is how it is, nothing can be done'.
On the Webb site the pictures show blinds with patterns that are the same all the way to the bottom. But depending which company they use to make them up you may or may not have a mixed up pattern at the bottom.

Very unhappy customer

Tip for consumers:
Don’t use it unless you can confirm what bottom trim the are using

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Thumbnail of user lizh171
1 review
0 helpful votes
November 6th, 2020

Ordering is easy, loads of fabulous colours and designs to choose from. I have used Blinds2go.co.uk on several occasions now and have always been extremely happy with their service and their products.

Thumbnail of user kerrys164
1 review
8 helpful votes
June 26th, 2020

I have ordered 3 sets of shutters from blinds 2 go, all of which were horrendously damaged in literally hundreds of ways. The worst one having an entire corner smashed off. I've never seen such appalling quality in my life. They were all missing numerous parts in the fixings kit, and all delayed for weeks without being given a reason. I will not be using ever again.

Thumbnail of user feleciac26
1 review
2 helpful votes
December 16th, 2022
Verified purchase

If you value your sanity, place your order with a reputable company that value customer service and efficiency.

They do not value the interest of their customer. My order was not delivered on time which among other issues caused me a huge financial lost because I took time off work to accommodate this and paid for a fitter and lost that money.

They did not update me at any point that the delivery was delayed and refused to issue a refund. In fact I was bluntly told to contact the bank.

They were aware of my circumstances and did nothing to prioritise the order to ensure that it was delivered on the specified time given.

The customer representative including the manager was very condescending and unhelpful. I had to literally beg her to contact the courier. I also requested a call back to manage my expectation and sort out what was an absolute mess and she did not have the decency to ring me back.

I will never order from here again or recommend them to anyone.

Tip for consumers:
Save yourself the agony!

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Thumbnail of user patriciam1778
1 review
0 helpful votes
July 24th, 2020

Placed an order for blinds measuring guid was fantastic and easy we then got the blinds and what a perfect fit they are

Thumbnail of user jenw197
1 review
1 helpful vote
December 20th, 2022
Verified purchase

Not very impressed! I ordered two blinds on the 18th November. After checking on the 'track order' as requested, I could see that the dispatch date kept being extended. On writing an email today to check where my order was, I was called by the customer service department, whereby they informed me that they had 'bad news, and unfortunately my order had been lost'. However their solution was to either refund me or reorder! However, as far as I'm concerned, this in NOT a new order, I'm just awaiting my original order to be made - however so far they have not expedited my order, and my order has been put to the back of the queue and offered me a new dispatch date of mid January - a month from now!
Really not acceptable.

Products used:
Custom made blinds

Service
Thumbnail of user melanief217
1 review
1 helpful vote
December 22nd, 2021

I ordered the chalk white grain and smoke faux wood blinds which are held together with rows of vertical cotton tapes. When they arrived, the tapes had been attached in such a state that when the blind is pulled up the fabric gathers up in a crumpled mess. Customer services was most unhelpful and told me that this was how the blind should look and there was nothing wrong with the poor standard of these blinds. They refused to provide a refund. No where in the website does it show the blind pulled up. I have ordered several blinds over the years from this company but the quality has definitely gone down hill.

Products used:
Blind

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Thumbnail of user elainej94
1 review
0 helpful votes
June 18th, 2020

Bought Perfect Fit blinds and they do exactly that. We followed the measuring guidelines very carefully and studied the fitting instruction videos several times and all went well. (Other fitting videos on YouTube were actually a bit clearer and more detailed.) Very pleased with the results - blinds are smart, discreet when not in use and great for masking out specific areas of our three panel kitchen window. Very happy too recommend.

Thumbnail of user annef327
1 review
1 helpful vote
November 6th, 2020

Ordered two large roller blinds and they were delivered in four days, brilliant quality, perfect fit, I would recommend blinds2go for anyone wanting top quality perfect fit blinds

Thumbnail of user sarahe181
1 review
1 helpful vote
February 21st, 2019

The company has been great with all correspondence and really helpful despite loads of questions over months. I bought 3 for a box bay measured exceedingly carefully. They are not as flush as my previous blinds from a competitor which were fitted by that company. I think the clearance guidance is slightly more generous and maybe I erred on the side of caution, worried they might not fit. Other than that very pleased with the quality.

Thumbnail of user lindah1916
1 review
0 helpful votes
November 4th, 2020

Great service, fast and efficient delivery, reasonable prices and great quality, would recommend them to family and friends, would also buy from them again

Thumbnail of user robbiem182
1 review
0 helpful votes
September 28th, 2022
Verified purchase

Product I bought was Perfectfit blackout blinds. (>£100 each for what I would say is a small window). Installed them and the light leaks through the side of the perfect fit frame (measurements were correct). Contacted customer services, was told this is normal, the material is blackout but light leakage will always occur on the side of the blind... what's the point of blackout material if the light leaks out the side?. No offer of money back given its effectively useless and, to me miss-sold as blackout with light leakage down the side. Suggest looking else where for blackout if that's what you are after.

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Thumbnail of user latzj
1 review
3 helpful votes
June 8th, 2021

If I could leave a 0 star review, I would. How this company has avoided national press coverage is beyond me! Poor quality workmanship for a high price. Haven't had my blinds long at all and they have all begun to fail. Contacted their Customer Service and was told that as it was outside of the warranty period, they weren't able to help. HELLO? This is 500 quids worth of blinds... and they're blinds, they go up, they go down, how could they possibly fail?! It's not like I've been hanging off them.

IN SHORT, AVOID THIS COMPANY AT ALL COSTS!

Tip for consumers:
Avoid this company

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Thumbnail of user abir13
1 review
1 helpful vote
November 6th, 2020

The quality, price and service is all 5 stars. The delivery was exactly the time scale and perfectly on time.

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From the business

Order quality window blinds online at Blinds 2go, the UK's largest and longest established Internet blinds retailer. Fantastic prices on Wooden, Roller, Velux, Roman, Venetian, Conservatory, Pleated, Vertical & Day & Night Blinds. Free UK mainland del...

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Ian R.
Typically does not respond to reviews

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4.5
846 reviews
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