Blinds 2GoReviews 846

We ordered perfect fit 1s from the website. The image we clicked on was perfect fit. Then we been sent completely different blinds. The insurance won't cover it. And then they want more money to fix to the blinds we don't want. I will be sharing the all over social media about how crap there service is.

Ordered 3 Clinton Blackout blinds for nearly £400. Put one up the louvres just swayed with the slightest air movement allowing light in and a peep show for people outside. Went back to them saying not fit for purpose, offered me 25% off of buying replacement blinds from them.
Following bad review they offered new louvres but i was not risking them being equally as useless. They now offering £80 refund...from £400 and a promise to contest my section 75 claim through my credit card.

This has to be the worst company for customer service. They expected me to wait in 3 whole days for a delivery that failed to happen twice. They know their courier company is letting them down but continue to use them. After failing to deliver twice, they refused to use another company or taxi or company to send them to me. If I can call a taxi to pick them up and have them delivered to me, why can't they. I emailed their ceo who their customer service said didn't exist and refused to put me through when I called. They initially insisted that they couldn't offer me a refund and only after emailing their ceo was I offered one. This company has no idea about customer service and I would not go near them again.

Avoid at costs
I ordered blinds that were available on express delivery, I then received an email to say the fabric was out of stock and the blinds would now be delivered in 3 weeks like other reviews on here. I called to cancel as I ordered replacement blinds elsewhere to be told they don't have a refund or replacement policy. Save your money and go elsewhere shocking customer service.

I ordered Products on 19th September.

Their system said they were delivered on 25th Sepetmber, but they weren't - but no photo or time of delivery.

I chased 27th September, they called and said they'd ask their dispatch center as it wasn't showing on their system.

I chased again 2nd of September - and got this reply.

"We can not see the POD on our screens however we have sent a chaser to our supplier who has greater access to tracking information than we do. Once we get an update someone will get in contact with you and if this fails to be resolved soon then we can get those poles sent out to you again."

It's now the 5th October and no follow-up.

This company don't seem to have any prompt mechanism to manage when things go wrong. So cross your fingers and hope you are lucky!

Having had a good experience before, we have been so disappointed with our purchase and lack of customer service. Choosing a magic blind for 3 windows we were expecting to be able to view outside as the picture in their online catalogue had shown. The ones we received were normal blinds with a close weave - not magic, except for making the outside totally disappear. Talking to their inept customer service, we were told we did have the ones we ordered despite our photo evidence showing otherwise. They said that the photos in their catalogue were for display factors only and we could not expect ours to be exactly the same! Customer service have obviously been given a mantra to repeat in these situations which was basically implying we were expected to be gullible idiots who should have realised that our blinds would be totally different from the one advertised. As they believe we have what we ordered, neither the photos we sent to them, nor the fact that they are just a cheap regular blind and not 'letting the outside view in' there is nothing they can do. If we could give a minus score we would and we will sadly be advising everyone to avoid them in the future

I had to return the blinds as they did not fit properly. My initial experience with the telephone operator was appalling, but I was contacted by customer services after leaving a bad review and they have now resolved everything. The product was collected smoothly for return and the refund has been issued.

Bought Roman blinds for our new home only lived here for 2 yrs and 6 months.
Moved ordered blinds,and the wait for these blinds to be made.
So theses have been at the window for 2 yrs 3 months ish.
They have been fraying for a few months now,you think every time you open and close must speak to blinds to go.
They have a 5 yr product guarantee.
So I contacted them finally to tell them,it doesn't cover the blinds apparently.
They offered 25% off new ones,I don't think so.

Received my click and go blinds yesterday. And was NOT at all impressed. I ordered 4 blinds. And all 4 rails were faulty. The screws were not tightening. And just kept spinning. I sent blinds2go a video showing this. They of course are now sending me another 4 rails. So I've now got to wait maybe another week or two? This is my first time ordering. They could have at least also offered me a partial refund. I was told the blinds would be checked before leaving the warehouse. This obviously did not happen.

To put it bluntly, this company should really be called "Blinds2gowrong". I ordered 2 thermal blackout blinds from them in August of 2020. Less than two and a half years later they are unusable. The cords have frayed so much that the blinds cannot move up and down. Compare this to blinds from another company that were fitted 17 years ago and still work perfectly. They are used in exactly the same way. They go up in the morning and errrrm...down in the evening. (In other words, the actual purpose for blinds) The only difference is that those are not 'thermal blackout' material. Contacting the company gave me options of: Re cord them myself (they provided the cord). Send them back at my expense - for postage both ways. Buy new ones with a 25% discount. We initially chose to re cord them ourselves but realised it was less straight forward than we thought. Contacting the company back for advice, their advice was "It's too complicated". So why were we offered that option in the first place? There is an old saying "Don't throw good money after bad", so I will not be wasting any more money on this rubbish - and then repeating the whole process again in a couple of years time. My advice to potential buyers is look elsewhere unless you want to buy a substandard product from a company with substandard after sales service. Beware!

Not very impressed! I ordered two blinds on the 18th November. After checking on the 'track order' as requested, I could see that the dispatch date kept being extended. On writing an email today to check where my order was, I was called by the customer service department, whereby they informed me that they had 'bad news, and unfortunately my order had been lost'. However their solution was to either refund me or reorder! However, as far as I'm concerned, this in NOT a new order, I'm just awaiting my original order to be made - however so far they have not expedited my order, and my order has been put to the back of the queue and offered me a new dispatch date of mid January - a month from now!
Really not acceptable.

If you value your sanity, place your order with a reputable company that value customer service and efficiency.

They do not value the interest of their customer. My order was not delivered on time which among other issues caused me a huge financial lost because I took time off work to accommodate this and paid for a fitter and lost that money.

They did not update me at any point that the delivery was delayed and refused to issue a refund. In fact I was bluntly told to contact the bank.

They were aware of my circumstances and did nothing to prioritise the order to ensure that it was delivered on the specified time given.

The customer representative including the manager was very condescending and unhelpful. I had to literally beg her to contact the courier. I also requested a call back to manage my expectation and sort out what was an absolute mess and she did not have the decency to ring me back.

I will never order from here again or recommend them to anyone.

Product I bought was Perfectfit blackout blinds. (>£100 each for what I would say is a small window). Installed them and the light leaks through the side of the perfect fit frame (measurements were correct). Contacted customer services, was told this is normal, the material is blackout but light leakage will always occur on the side of the blind... what's the point of blackout material if the light leaks out the side?. No offer of money back given its effectively useless and, to me miss-sold as blackout with light leakage down the side. Suggest looking else where for blackout if that's what you are after.

We purchased several made to measure blinds and they were all really good quality, we were really pleased with the updates we received all the way through and the when the blinds arrived they were better than we anticipated. There were a couple of brackets missing but I rang and spoke to one of the Blinds2go agents and they were so helpful and sent out the missing parts straight away. Would highly recommend Blinds2go.

We ordered a patterned blind, it came with a bar that muddled up the pattern at the bottom. A previous order had a simple turn so pattern remained the same. When I rang to complain I was told that Blinds2go use various production companies and they make them up with different bottom bars. No compensation was offered I was told 'this is how it is, nothing can be done'.
On the Webb site the pictures show blinds with patterns that are the same all the way to the bottom. But depending which company they use to make them up you may or may not have a mixed up pattern at the bottom.

Very unhappy customer

Blinds purchased in 2017, top class products, slight issue with one blind in 2022. I contacted blinds2go for advice & was amazed to be told that they were within the guarantee period for a further 3 weeks.
Blind replaced free of charge.
Customer service operative Simon Evans was efficient, polite & knowledgeable.
Top marks for service & employee attitude.

Spoke to an advisor called Beth about my blind as the string has started to fray on the side that you use to pull it up and down. She took my order number details and asked for photos to be sent and within a few minutes told me she was going to send a new blind out. Very very happy with the speed of service and how she resolved my problem. Thanks Beth

I ordered a blind and order the wrong colour by accident. I was able to change my order very easily.
I also needed to ask about adjusting the size if I needed and the lovely lady answered my online chat instantly and sent me the helpful info I needed. I will recommend this company due to the quickness of responses, great customer service and awesome looking blinds! I look forward to receiving my order and getting my blind up.

The blinds arrived as per the free sample in a very reasonable time frame, given they were made to measure. Small issue was dealt with very quickly and effectively by the customer service time.

Great quality products, the customer service was class! Will be suggesting my son to buy his blinds from here when he finally moves out!