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From the business
At Blindster.com, we make custom window blinds, shades, and shutters simple and affordable. With more than 100 years of combined experience, our team knows this industry inside and out. There’s no question we can’t answer and no problem we can’t solve. We’ve sold millions of window coverings to satisfied customers nationwide, earning a reputation for quality, value, and outstanding service. Our unwavering commitment to customer satisfaction has helped Blindster grow into one of the largest online retailers of custom window coverings in the U.S.
Blindster Reviews Summary
Blindster has a rating of 4.8 stars from 3,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality and great price. Blindster ranks 3rd among Blinds sites.
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My blind arrived "defective" would not raise completely.
Customer service immediately replaced with no questions
Outstanding product, delivery & service. Will use again!
They told me I ordered the wrong blinds and that was what I am stuck with. I wanted blinds that were top down and/or bottom up and so I got stuck w regular old blinds. I know what I wanted and maybe the error is mine. But, I have no experience ordering blinds. Anyway, I am stuck w same old blinds when I wanted something different. They should probably have handymen in the area that you could call to measure your order and make sure you are getting the right stuff. Paying a little extra just to get the correct order in would have been okay w me. Good price, BUT a big disappointment as far as I was concerned. Customer service? Like I said, FORGET IT!
My wife and I ordered blinds from Blindster for our houseboat. We are very happy with them. Good job, guys!
I hate the contractor who built this house and everyone associated with him. Once you sign on the dotted line they are done with you! BLINDSTER SAVED OUR DAY! We had
Honeycomb blinds fall apart and not stay up, brand new. They were measured with big gaps in them. AWFUL! Then we heard about Blindster. THE SERVICE IS A PLUS SERVICE, THEIR HONEYCOMB BLINDS ARE BEAUTIFUL, THE PRICE GREAT! WILL
Never use another company. We measured a couple wrong and SURE ENOUGH, BLINDSTER MADE NEW ONES AND WE ONLY PAID FOR SHIPPING! BLINDSTER, YOU ARE HONEST AND WE HOPE YOU ARE ALWAYS AROUND! THANK-YOU, THANK-YOU, THANK-YOU BLINDSTER! WE LOVE THE QUALITY AND PRICE OF YOUR BLINDS!
I feel stingy if I don't rate them less than 5 stars... I got exactly what I wanted in a very timely manner. You definitely get your money's worth, and some.
I followed the instructions and measured my windows. I did have some reservation about how they would come out and fit, but to my surprise and delight the blinds fit perfectly. The color and quality was spot on and the faux wood had me doing a double check to make sure they didn't make a mistake and send me real wood.
All in all, I would recommend this company to anyone looking for quality blinds at an excellent price.
Joe in New York
We looked at a local blinds/shutter store and they wanted twice as much for the same type of roller shade I found here at Blindster! Our window is a lot larger than a typical window so it needed to be custom. It showed up in two weeks, as promised, the installation was a snap -and looks great! We couldn't be happier with our purchase.
Like most companies they over promise and under deliver. My order was suppose to be made in 5-7 days as promised on the website. Two weeks later I had to call and see where it was. This was not a small order, over $2000. 00. Customer service promised I would here from them on Monday, after waiting most of the day, I finally called them only to be told the fabric I selected was out of stock and they just received it on Friday. It took two weeks for someone too realized they didn't have the fabric. If they had told me that when I placed the order, I would have selected another company. I feel they lied to me. Now they are promising 2 day shipping to make up for the delay. If this doesn't happen. They can eat them as I will refuse the order.
Burning up in Virginia
I'm so very sorry for your experience. I just found this website or I would have responded earlier. I can assure you that we are not a company that over promises and under delivers. Customer service & satisfaction are the backbone of our company. However it's sounds like we really dropped the ball on your order. Did you eventually receive your blinds, and was it shipped 2nd day air promised? I'd like to compensate you for your inconvenience. I will send you a private message, hope to hear back from you.
What a great company! Their prices for cordless shades were much cheaper than any other source we could find. Especially for shades that were customer size. We ahd some concerns because they were lower priced. Our concerns weren't warranted. The shades came several days before we expected them and they were perfect: exactly the right size and beautifully made. We couldn't be more pleased.
Most blind stores do not sell blackout blinds that truly black out the light. I have tried plantain shutters and even those did not work. I only tried blindster because their blackout blinds were fairly cheap to create custom and to my amazement they actually worked to black out the sunlight so I can sleep in as I work the night shift. Good company and quality blinds.
I ordered the premium wood blinds in nutmeg. The color was perfect and the size was a perfect fit. It arrived without any scrapes or damage. I will be ordering from them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize for your disappointing experience. Customer service is the backbone of our company. We should be able to resolve this problem under our Satisfaction Guarantee policy. I will send you a message to get your order and contact information so that we can resolve your problem as soon as possible.