Blindster

When the shipment was delayed beyond the expected and promised timeline I tried to change the shipment address (which FedEx said could have been done if Blindster would just make the request), but was met with nothing but delays, refusals and excuses from Blindster.

Finally, 20 days after I placed the order it was delivered to an address I'm no longer occupying. Blindster had ample time to resolve the situation, but failed to do anything helpful at every opportunity.

I will never order from Blindster again... neither should you!

We received plantation shutters that if installed would cut off access to opening our windows as designed. Cost of this product was over $3,200. I was told by Madi at Blindster that they redesigned their order form that would have previously alerted me to this flaw and replaced it with fine print. I was told they wanted to make it easier for people who are willing to sacrifice the function of their windows to order. Our windows were standard builder grade double hung tilt-out windows, nothing odd., it's the same window used in most builder grade homes. Madi offered $500 Max refund. Despite knowing that customers could easily miss their fine print by altering their order form they failed again by not asking the question in their "pre-production" phone call. They knew there was "weak link" in their system yet neglected to cover it with a simple question. BUYER BEWARE!

I'll start by saying that they do stand by their policy, so if you aren't satisfied for any reason you can get up to $500 back. However that $500 limit also stands for orders where the mistake is on their end. I can't do business where a fix to their problem (inaccurate depth measurements indicated on the website, and ambiguous information about optional features) requires the customer to pay even more out of pocket. Customer service people are very nice - but it's clear they can't budge from their policy even if they have some accountability. The product, if the depth worked, would have been very nice.

Due to a remodeling delay, we did not open our blinds until the 60 day return window had passed. The blinds were 1/2" short of the measurement I provided, metal brackets were visible, the header was almost three inches tall, and the blind material was another 1/4" short of the frame leaving an almost 3/4" gap on both sides. When I requested permission to return past the 60 day window, they offered me more blinds at 50% off. No thanks!

Ordered and paid for blinds through Blindster that were not even available in stock and took over a month to get. There was no indication from the website that there was zero availability in stock or a date where the product was expected to ship like most companies provide. After purchasing, the website also stated that my order was in production when it was not. After 9 days they email me saying the product is not available and expect it in weeks.

Would not recommend Blindster and will never use them again. You don't know what you're getting until after you pay.

Ordered 5 blinds of same dimensions for apartment remodel. Four came in proper and came in 1 inch wider. Blindster mistake. Called and was told to send picture with tape measure to prove my claim. Emailed picture back. No response. Called and asked for number to text picture to. Number would not allow me to forward picture. Called to order replacement to complete project and was told company had info and was reviewing. Bottom line, no response to problem and out $64 extra dollars.

Perfect blinds! My husband was able to install the blinds quickly and easily with the supplies included and a drill. I love the color and they work exactly as I was hoping. I highly recommend Blindster and will buy from them again for my bedrooms.

I ordered the beautiful roman shades with the pink florals on them for my craft room. The sales rep did a great job helping me order the shades since I had never done it before. They arrived quickly and my son had no trouble installing them for me. Happy customer! Beautiful windows!

What I thought was a good deal wasn't. The price on their website was decent, so I ordered two small blinds in anticipation to buy more if the quality was good. We'll, after waiting over a month, my blinds were still "in production." Their warehouse must be in China because it would take days to get a response from them, according to their customer service rep. Their customer service is subpar. Takes 24-48 hours to get a response. Their "reviews" must be fake because my experience was horrible. I'd rather go with Lowe's or Home Depot.

Samples arrived very quickly. Ordered the blinds a week or so later. They arrived on the day that they said. Opened the box to see that they were packaged very carefully and wrapped in plastic. I had all 3 blinds installed in less than an hour. They are light and open and close very easily. Other blinds that I purchased from other companies were very heavy and when i pulled on the cord it seemed like I was going to pull it off the window they were so heavy. Thanks Blindster I'll be back for more blinds...

We ordered cellular blinds for a large home in the year 2015. Now, in 2021, we ordered cellular blinds for a small home. We did not know the material had changed so much that they made the 2021 blinds with. We measured too short, this time, because this material is entirely different. Unfortunately, they do not make the blinds with the material they had in 2015. Patricia is a wonderful lady who will help you all the way to rectify your issues. She is pleasant to work with and does not play games. If you order, ask for her. She is the reason I am giving Blindster 4 stars. Otherwise, when you call Blindster, you never get a real person on the phone and when they who call back are not warm or friendly like Patricia. One kept repeating that she is there to help me and took too many calls to rectify issues. I do not know if Blindster has changed hands since 2015, but they are extremely lucky to have Patricia.

Ordered 2 blinds on January 4th t is now January 16th and they haven't shipped. I was told they haven't cleared customs. Never realized they were being imported from Mexico. I hope that when they finally show up they are satisfactory

I placed an order on 12/09/19. Order said estimated 7-9 business days for production. Also stated could be delays because of increased orders during the holiday season. It has been 17 business days and it still has not shipped. I have talked to customer service three times, each time they give me a different estimate of shipping. They are now telling me the shades will not ship until 1/13. Customer service does not seem to care much about this issue either, they only offer excuses stating their manufacturer closes over the holiday. That is an absolute joke to me. If it is going to take over a month to ship, they should be up front with the timing. I would have ordered from another company. I would not recommend this company in any manner. Spend the extra 10-20% on a better company.

We moved into new build home with no window coverings, so I was on the search for window treatments for most the windows in my home. I searched/got estimates from both local and online businesses. I stumbled across a blog that mentioned they used Blindster for their window coverings and it was stated that she was pleased with this company and that they had great prices. I did a bit of my own research and eventually decided to give this company a try. The first room I ordered for was our master bedroom. I ordered Roman blinds. I was very pleased with the amount of options and fabrics they had to choose from and their prices were very reasonable. I pulled the trigger and order 4 blackout Roman shades which I am pleased with. Since then I have ordered window coverings for my entire house, a combination of Roman and solar shades. The quality is great, even compared to local window treatment companies who are much more pricey. What truly sets this company apart is their customer service, it's top notch and I truly appreciate this! They are prompt, helpful and deliver on their promises. I am now a loyal customer and tell all my friends and family about them. During my process to obtain window treatments there were a few delays and a broken shade but Blindster makes it right for their customers. I'm thrilled I found them! Thank you Blindster for your products and commitment to quality customer service.

Ordering is easy, but that's the only thing that went right. After waiting three weeks l, the order arrived... wrong. Had to call customer service, send photos, and follow up to get what I wanted made. While waiting another three weeks for the replacements, my credit card number was stolen and used throughout the east coast. I had no idea how the crooks stole my cc info until I read others that ordered on Blindster had similar issues. Not good. Overall the blinds appear well made and fit nicely. Now if they could only get their act together with everything else...

Credit card charged two weeks before I received blind. Blind arrived incomplete, missing tilt wand. I was told it would take ten more days before my part would arrive. This is just unbelievably poor (bad) customer service. I probably won't order again and will tell others to use the competitor as well. No excuse for this lapse in service. The market place has the power to deal with this situation effectively.

Probably bought 10 - 12 blinds over the years at Blindster. Always had a positive experience until now. Two shipments in a row damaged, in the same place. Plus, the second blind didn't close the shade because the mechanism didn't work - it just spun around. Very cheap bendable blinds from China need better shipping containers, otherwise your formula does not work. We buy these blinds because they are affordable. Your goal as a company should be to get the product to your customers undamaged. I'm not coming back.

I ordered room darkening shades that arrived with frayed edges, and defects in the material throughout the shades. Even the pulls looked cheap! There's supposed to be a 60 day guarantee, but you either have to pay for shipping, approximately $40, or donate them, where there's a $45 fee attached, for crediting you. This is extremely unfair. What does satisfaction guaranteed mean? I don't think I will purchase shades from this company again.