Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
I needed to return a PM2 that had awful lock-stick. The support staff membor was very kind and understanding and helped set up the return.
I put the wrong address in I reached out they corrected it very quickly.
Thank you so much for taking the time to leave us a review! ~Tiffany
I have purchased 3 knifes and u have accused me of fraud which I didn't commit, you canceled my
Order
Hello Zurabi, I am so sorry to hear that our 3rd party fraud team has cancelled your order. I know it can be frustrating. If you should replace the order please email me the order number at info@bladehq.com. ~Tiffany
Hannah was very helpful and handled the phone order very well
Hi Chris!
Thank you for the review! Glad that you had a good experience with Hannah!
~Lisa
Blade hq is one of the best companies i have ever done business with. Customer service is 10/10
Thank you so much for the great review, LR. We appreacate that! ~Tiffany
All very good, quick response and very friendly Highly recommended shop
Hi Eduardo!
Thanks for taking the time to leave a review! We appreciate it!
~Lisa
Thank you for taking care of the shipping on my last purchase, good CS pays off as I have ordered another 2 knives since!
Hi Dean! Thank you for taking time to leave a review! Glad to hear you received good customer service!
~Lisa
I just had a brief interaction with BladeHQ customer service, but they responded quickly and were very helpful.
Hello Nathan! Thanks for the review! Happy to hear you had a prompt, positive experience with our customer service!
~Lisa
Found what I believed was a defect on knife scale and was able to return with ease
Hello Thomas! Glad that our hassle-free return policy was easy! We appreciate your review!
~Lisa
I had come across an issue with a gift card and everything was cleared up without a fuss.
Hi Josh!
Thanks for the great review! We appreciate it!
~Lisa
Dog $#*! website. They will cancel your order, not tell you why, and then not issue a refund. STEER CLEAR FROM THESE BASTARDS!
Hello, I am so sorry you order was cancelled by our 3rd party fraud team. I know its annoying. When the order's are cancelled they are refunded, please allow 4-8 business days for the refund to fully process. ~Tiffany
The email I received in response to my question was kind and informative
Thank you so much for the review, James. We're pleased to hear you had a good experience with us. ~Tiffany
The person I spoke to was very friendly. I returned a defective knife and got my refund right away.
Hey Aly! Thanks for leaving a review! Glad to hear your return was prompt and easy.
~Lisa
The response is correct. However, there is no advice on what to do in case of such a problem.
Hi Jake! Thank you for the review! I will be happy to look into the advice you are looking for if you will send in an email and put ATTN LISA in the subject line.
~Lisa
Great and fast thanks for the help send an email after hours got a quick reply the next day.
Hi Eddie, thanks so much for taking the time to leave us a review. ~Tiffany
Had a question, sent an email, and got an answer with 5 minutes. What else can ya ask for?
Hey Wyatt, thank for the review. Happy to know you were taken care of so quickly. ~Tiffany
Had an issue with my card, and the guys at blade HQ helped me figure it out quickly.
Hi Jorge!
I am glad that we were able to assist you with your payment issue promptly! Thank you for taking the time to leave a review!
~Lisa
Knife was delayed during shipping. Hannah was helpful and provided tracking details for me.
Hi Mike! We're very pleased to hear that Hannah was helpful with your issue! Thank you for the review! ~Tiffany
Quick attention, they solved the problem in a very responsible way.
I am very happy with BHQ
Thank you so much, Manuel! We appreciate your business~ ~Tiffany
Great purchase experience... Fast and simple... Most importantly, GREAT people working there.
Thank you so much for the review, Edward! We appreciate it and you! ~Tiffany
- Visit Website
- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kyle, Thank you for the review! ~Tiffany