Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
It's just always a pleasure to do business with you! Never disappoint.
Thanks Alyssa T. And Kim for all your help.
Jen was very nice. She was very respectful and had quick responses.
Hello!
Thanks for the review of our customer service, and shout-out to Jen! I will share this with her!
~Lisa
No issues helped me fully. Legit company that sells great knives!
Hi Marty!
Thanks for taking the time to leave a review! We appreciate that!
~Lisa
Really fast and I got my points. I didn't realize it was a seperate account.
Hi Chris!
Thanks for the review! Happy to hear that we were able to get your points applied!
~Lisa
Took 3 days to ship, missed Christmas. But on the way. 100$ cheaper on sale! Good deal!
Hi Roger, I am so sorry it did not arrive on time! Thank you very much for leaving us a great review, we appreciate it! ~Tiffany
I emailed a question and no one answered - customer service doesn't get any worse then no answer
Hi Jay! Thanks for your feedback. We are in the peak of the holiday season, and we are working on the large volume of emails. You may give us a call at your convenience for a faster response.
~Lisa
My order has not been delivered and I am getting emails saying it is not your problem.
Hello Michael! Thank you for your feedback. I am sorry that you are experiencing issues with delivery. I will be happy to look into this for you if you will send in an email with ATTN LISA in the subject line.
~Lisa
Customer service issued a call tag to ship back my product and offered a refund for me.
Hello Macon, Thank you for leaving us a review. Glad your issue was resolved. ~Tiffany
Couldnt do a return for a pre order, keith was able to assist by next email reply
Thank you, Melody for the review! -Branson
Allowed me too cancel my order when I made a mistake on the item I picked out.
Hello Gerald, glad you were able to cancel your order. Thank you for leaving us a review! We appreciate it. ~Tiffany
Response was great to my question i had in a email. Thank you for answering my questions
Thank you for the kind words, John! -Branson
Your website is vague and your email response leaves me wondering if I'm getting my order processed
Hi Mike, Please call customer service for assistance on checking on your order. ~Tiffany
Fast and easy. No problem working with miss sharon.
Hi Ed! We're pleased to hear that Sharon took care of you! Thank you for the review. ~Tiffany
Sharon was quick to get back to me on a question I had for a new knife.
Ed
No refunding my $5 because it was a pre-order?
BOOOOO
Give me my $5 back, im gonna tell everyone.
BOOOOO
The knife arrived quickly and the knife itself was excellent (Bastinelli innocent) but no belt clip included BHQ ******* emails have not be answered
Thank you for leaving us a review. I am looking into this item and listing and waiting confirmation if it needs to be updated. I will email you when I hear back. ~Tiffany
It was good experience with a smooth website and a really sweet selection of knives.
Hey Gary!
Thanks for the great review! We appreciate it!
~Lisa
Outstanding customer service! They obviously care about meeting the needs of consumers.
Hi David!
Thanks for the great review of our customer service! We appreciate it!
~Lisa
I needed to cancel a order and make a new one, costumer service was very helpful!
Hey Gavin!
Thanks for leaving a review of your customer service experience! We appreciate it!
~Lisa
Great company to deal with with excellent customer service
Hey Joe!
Thanks for leaving a review! Happy to hear you are pleased with our customer service team!
~Lisa
- Visit Website
- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Todd for the review! We love to hear that you have always had a great experience with us. ~Tiffany