Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
I had an order I needed to cancel and it was taken care of right away.
New service: we will buy your knives. Didnt buy my knife and not so great guidance on alternatives.
Hi Brian! Thank you for your feedback. I am sorry to hear you did not have a good experience. I will be happy to look into this if you will send in an email wit ATTN Lisa in the subject line.
~Lisa
I had a question on a particular knife and Brooke answered it quickly and throughly
Hi Cinder!
Thanks for the review of your experience with Brooke! She is an asset to our team!
~Lisa
I liked the knife in every way, except it was smaller than I realized it would be.
Hello Jerry!
Thanks for leaving a review!
~Lisa
Easy to get to the phone. Not much down time on my part got in and got out.
Thank you for the review, Don! ~Tiffany
Received a defective item. Customer support sent over a store credit to have it replaced
Hi Matt! Thanks for taking time to leave a review! Glad that our customer service team was able to correct your issue!
~Lisa
Very helpful and responsive. Great experience. Thank you
Hi Jason!
Thanks for the five-star review! Glad that you had a great experience with us!
~Lisa
Very good service from the BHQ people! I intend to buy more knives in the near future
Hello James, thank you for taking the time to leave us a review. ~Tiffany
Epic, Asked for an altered engraving and was contacted back with a mockup, very cool, very nice.
Hi Oliver, thanks so much for the review. Happy you were taken care of. ~Tiffany
Won't know until I do return and receive my refund. Until then just a guess.
Hi Tim! Thank you for your feedback!
~Lisa
Bought a knife, had issues with the quality, they took it back and replaced it with no hassle.
Hi David!
Thanks for leaving a review of your return experience!
~Lisa
BladeHq has the best availability for knives on the market and the best prices
Thank you so much for the great review! ~Tiffany
Was told my problem would be resolved. Have not heard anything since. Still waiting for status.
I am so sorry about that Daniel! I have sent you a message on sitejabber. Please be on the lookout for that. ~Tiffany
Jen was very helpful in helping me get my problem solved.
Great communication, got partly refunded for a broken knife. Thanks
Sven, we're happy you were partially refunded. Thank you for the review! ~Tiffany
Blade HQ is slow to reply to any issue that doesn't involve a sale.
Hi Alois! Thanks for the feedback. I will be happy to look into your Blade Club Membership issue if you will send an email ATTN LISA in the subject line.
~Lisa
Nothing but pleasant and fast and every time my package com
Hey John!
Thanks for taking time to leave a review! We appreciate that!
~Lisa
Thank you for handling all of my concerns. You have earned a loyal customer.
Hi Andrew! Thank you for the review and your loyalty to Blade HQ!
~Lisa
Hannah replied in a timely manner and gave me the information I needed.
Hey Dan!
Thanks for leaving a review of your experience with Hannah! Glad that she was prompt and provided the information you needed.
~Lisa
Terrible…placed order, paid for overnight shipping, hitting a week and still no order.
Hello! Thank you for your feedback! I am sorry that you are experiencing issues with your order. If you will send an email with ATTN: LISA in the subject line, I will look into this for you.
~Lisa
Fast reply despite being on the weekend, quick to the point no questions asked
Thank you so much for leaving us a review, Carlos! ~Tiffany
- Visit Website
- Marion, VA
- Edit business info
Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Timothy, Glad you take care of. Thank you for leaving us a review. ~Tiffany