BladeHQ

Until now and over a few different accounts over some years now I've bought the majority of my knives from blade HQ. They had a promotion and not even as good of a promotion as vipertechs that is giving me three otfs for buying two knives but I decided to buy from blade HQ because it's my knife go to trying to make sure to do my part to keep the buisness going staying loyal etc. but in the middle of checking out the promotion was taken from my cart I wrote customer service and was told wish I could do more besides telling me they ran out nkind of a better luck next time bud thing. Well I think there was definitely more that could have been done for a loyal customer hel even if I was a new customer but I won't be around to see if they change how they d these promotions compatition is high online and I'll be buying my knives from sites that take their customer appreciation to the next level like vipertechs did like smoky mountain knife works did from what I've heard it's disappointing that years of loyalty to a business means nothing these days but like I said there are other businesses right now working harder to get and keep customers than blade HQ is at the moment so I'll just start there what happened to the days where customers were treated like they were the only customer this online world really has cut out the personal touches and good customer services that used to be everywhere that's all I have to say there should have been at least a coupon for those of us that missed out not a better luck next time sorry bout your luck

My experience with bladehq.com was excellent up until I attempted to return my purchase. Their customer service was notch, the order went smoothly and I received the knife in fine condition ahead of schedule. I purchased a $450 MicroTech Scarab Executive and was just not happy with it. It was my first experience with any OTF and I found the blade play/reliability of lock up to be less then stellar. I shopped around the site a little more and decided I would exchange the knife for a side opening automatic designed for left handlers. It was a lower cost knife but thought I could be refunded the difference. I contacted bladehq for a return authorization number and received on right away. I also agreed to pay a 5% restocking fee and the return shipping. Here is where I made a mistake. During the couple of days I had the knife, I reversed the pocket clip for left handed carry. Without thinking about it, I packaged the knife up and returned it per their instructions. After waiting a few days, I tracked the package and saw it had been delivered. The next business day I sent an email asking if the knife had been received. Within a couple of hours I got a response saying the knife had indeed been received but upon inspection it was determined that the pocket clip had been reversed and scratched the opposite side of the knife, voiding their return policy. They immediately sent the knife back to me with no notice or anything. I understand why the exchange was rejected but I was really disappointed that they gave no other options like a trade in value or something. Not even a notification that they could not except the return. I am sure they are making a lot of money on these knives given their high price. It seems odd they were not willing to help me out a little more.

Worst service imaginable. What should be an enjoyable shopping spree turns into a nightmare when ordering from Blade HQ.

Shopping online is a simple thing. Find what you like. Pay. Sit back and have a fun time waiting for your order to arrive...

Meet Blade HQ. From demands that the customer has to email them in 24 hours, then told to call in instead of the supplier calling the customer to generally unhelpful uninterested incompetent employees that gives a crap about your order paid for by your hard-earned money that pays their salaries.

Most useless service on this planet. Employees obviously underpaid ex Mcdonald's drive-through attendants being paid to parrot instead of think. There is no service and you will regret having to deal with them. When you finally reach a senior employee they are equally unhelpful and inattentive.

Happy to post screenshots of the counterproductive communications (getting it wrong multiple times) with them. Demanding replies within 24 hours, demanding phone calls from my international location. Apparently it's a customer duty to serve and think for BHQ. We pay their salaries.
Service representatives copy and pasting unrelated emails to me. A proper s#&tshow. No means of getting assistance regardless of the issue when contacting them seems to be common practice if you read the reviews. Treating customers with suspicion and rather than a welcoming attitude.

Standard operating procedures are counterintuitive and without regard for the customer. Self-serving.

Canceled my orders and headed over to Knifecenter.com. Simple and efficient... Got 2 emails, "Thank you for your order, has been shipped and tracking details". Now why complicate things unnecessarily?