Overview
BladeHQ has a rating of 4.6 stars from 1,968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Lost password and got immediate assistance. Customer service immediately responded, provided link and I regained access
I am so happy with the service I've gotten from Blade HQ. And the knives I've bought are top-notch and I'm very happy with them!
Hey Steve!
Thank you for your kind words! We're so glad we could assist with your return and make the process smooth for you. We strive to ensure our customers are always satisfied—your feedback means a lot to us. Looking forward to serving you again in the future!
~Lisa
Always a pleasure shopping at Blade HQ! Excellent customer service as always! Alyssa T. Was great with the following up and making sure everything was perfect for the customers. Returns are very quick and easy. Thank you for your help!
Hey Thomas!
Thank you so much for your kind words! We’re thrilled to hear that your experience with customer service, and Alyssa, was top-notch. We always strive to ensure everything is perfect for our customers, and we appreciate your continued trust. Looking forward to your next purchase with us!
~Lisa
I had some order issues. They involved your company, my Credit Union, and me. Jen went out of her way to help me. I appreciate you Jen.
Hi Patrick!
Jen N. Is a rockstar! We're lucky to have her on the team, and we're so glad she could help you navigate the order issues. Thanks for your patience and for being an awesome customer!
~Lisa
I have found BladeHQ an excellent source for my EDC knife purchases. They are both responsive and competitive. Thank you BladeHQ!
Hey Herbert!
Thanks for your support! 🔥🔪 We're thrilled to be your go-to for EDC knives. If you ever need anything, we're here to help!
~Lisa
Thank you Jen for your patience in helping me answer my questions regarding my order. I aprecaite the timeliness and the detailed information given to me.
After placing an order I realized I had chosen the wrong shipping address. When I reached out to the the support team I was quickly taken care of by Kim F. She was wonderful in her follow up and made sure my order was correct and that I had everything I needed. I can't wait to receive my new knives.
Hey Jeremy!
Thank you for your feedback! We're thrilled to hear that Kim F. Provided such excellent support and ensured your order details were updated promptly. It's great to know she followed up and made the process smooth for you. We hope you love your new knives and look forward to serving you again soon!
~Lisa
I had the pleasure of working with Jen, to resolve a little issue regarding my blade points. This was resolved within minutes. Thank you Jen! Keep up the good work.
Hey Alejandro!
Thanks for sharing your experience! 😊 Jen is awesome at making things right in no time! We're glad she could help with your Blade Points. Enjoy your rewards, and happy shopping! 🔥🔪
~Lisa
3/3/25 / I was having some difficulty placing an order manually I asked to speak to an agent and this person was more than willing to help me place my order this is what I like about blade HQ there's always someone there to help you get through it the very courteous very helpful considerate and that's why I'm returning customer and I always recommend great HQ to my friends
Hey Enrique!
Thank you for your continued support over the years! 💙 We're so glad our team was able to assist you and make the ordering process smooth. Your recommendations and loyalty mean the world to us—happy to have you as part of the Blade HQ family! 🔪🙌
~Lisa
I was messed up with non-matching text and picture on product page. Hannah Y performed real investigation to find the truth and gave me exact answer. I really appreciate all effort and support of your customer experience team
Thank you for sharing your experience! We’re sorry for the mix-up on the product page, but we’re so glad that Hannah took the time to investigate and provide you with the exact answer you needed. Our customer experience team is dedicated to making sure you get the best support possible, and we truly appreciate your kind words. We look forward to assisting you again in the future! ~Tiffany
I have made 3 return through the 4 years I've used blade HQ and time and time again, they never disappoint. Hassle free customer service and always great inventory of knifes.
Hey Jesse!
Four years and counting! 🔥 We're stoked to hear that our hassle-free service and killer knife selection keep you coming back. Thanks for trusting us with your gear—here's to many more smooth experiences! 🔪
~Lisa
The staff was courteous and efficient. The interaction with Cloey affirmed my position as a lifelong customer.
Hey Domonic!
Thank you for your kind words! 😊 We're thrilled to hear that Cloey's excellent service reaffirmed your loyalty to Blade HQ. We look forward to serving you for years to come! 🔪🙌
~Lisa
Hannah Y responded to my needs right away. She made sure I had connected with someone in customer service for my return. Thank you everyone at BHQ!
Hey Adam!
We’re so glad to hear Mrs. Dallas was able to turn things around for you! 🙌 While it’s never fun to receive a less-than-perfect knife, we’re happy the exchange process was smooth and hassle-free. Thank you for giving us the chance to make it right — and for being part of the Blade HQ family. Here’s to many more sharp and happy mail days ahead! 🔪😊
~Lisa
Alyssa T. Was super communicative and helpful. Made sure to update the status of my return promptly and gave as much info as possible.
Hey Anthony!
Thanks for your kind words! We're glad Alyssa could assist you efficiently and keep you informed throughout the process. We appreciate your support and look forward to serving you again!
~Lisa
They were very helpful, and answered all of my questions. They were a pleasure to do business with. I always enjoy talking to the staff there
Hey Thad!
Thanks so much for the kind words! We're thrilled to hear that you had such a positive experience with our team. It means a lot to know that our staff made your interaction enjoyable—we always aim to be helpful, friendly, and ready to chat all things sharp and awesome. Looking forward to helping you again soon! 🔪😊
~Lisa
Kim was fast, efficient and bubbling over with enthusiasm on helping me get my invoice added to my account. I can't wait for her to help me again.
Hey James!
We love hearing this! Kim is truly a rockstar, and we're so glad she made your experience such a positive one. We’ll be sure to pass along your kind words—she’ll be thrilled! Looking forward to helping you again soon! 😊
~Lisa
The best response to my questions that I received. Hannah Y addressed all of my issues. I very much appreciated it.
Hey Peter!
Thank you for your feedback! 😊 We're so glad to hear that Hannah provided a thorough and helpful response to all your questions. We appreciate your support and are always here to assist you!
~Lisa
Hannah helped me offering various solutions for the issue I had with my order, thanks
Hope hope to order again soon!
Hey Juan!
Thanks for your great feedback! 😊 We're glad Hannah could offer quick and effective solutions for your order. Hope to see you back for another order soon! 🔪🔥
~Lisa
I needed help with a return, and the customer service rep was truly helpful.
A real pleasure to do business with.
Hello!
Thank you for your kind words! 😊 We're glad our team could assist you with your return and make the process smooth. It’s always a pleasure to help, and we appreciate your business! 🔥🔪
~Lisa
Always have a great experience with blade HQ customer service. They're always there to help. Very knowledgeable and friendly. Thank you 🤗
Hey Byron!
Thanks a ton for the awesome shoutout! 🙌 We're stoked to hear our team delivered a smooth, friendly, and fast experience—that’s what we’re all about! We appreciate you taking the time to share, and we’re here anytime you need us. 🔪💯
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert!
Glad to hear you had such a smooth experience! Our customer service team is always ready to jump in and help—sounds like they got you back on track in no time. Thanks for sharing! 😊🔑
~Lisa